Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Le Morgan is facing deep dissatisfaction across product quality, billing and after-sales support. Shoppers report cast iron pots peeling or chipping and lids, knobs and handles breaking, while air fryers, kettles and microwaves fail during the payment term. The promised lifetime guarantee is widely called misleading, with repair or replacement fees demanded instead. Accounts issues also dominate, including undisclosed bounce fees, incorrect debit dates, unallocated payments and credit bureau listings. A minority praised consultants such as Arnold and Itumeleng for prompt, respectful resolution.
Replied to 64% of negative reviews
Reply time on negative reviews: 44h 49m
TrustIndex
2.4
Ranking
#6
in Fashion & Clothing
Reply Time
55h 56m
NPS Score
-81
Recommended: Unlikely
Replied to 64% of negative reviews
Reply time on negative reviews: 44h 49m
Nov '25 - Oct '26
Frequently Asked Questions About Le Morgan
What do customers say about Le Morgan?
Based on recent customer reviews, Le Morgan is facing deep dissatisfaction across product quality, billing and after-sales support. Shoppers report cast iron pots peeling or chipping and lids, knobs and handles breaking, while air fryers, kettles and microwaves fail during the payment term. The promised lifetime guarantee is widely called misleading, with repair or replacement fees demanded instead. Accounts issues also dominate, including undisclosed bounce fees, incorrect debit dates, unallocated payments and credit bureau listings. A minority praised consultants such as Arnold and Itumeleng for prompt, respectful resolution.
Is Le Morgan trustworthy?
Le Morgan has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 45 reviews in the last 12 months. They reply to 64% of negative reviews, typically within 44 hours 49 min. Hellopeter has tracked Le Morgan across 240 total reviews. How is the TrustIndex calculated? →
Recent reviews (45)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Overpriced low quality
Paid over 12k for stainless steel pots and a portable braai stand. One of my pots the lid handle just dismantled while cooking. And the braai stand is rusted. The quality doesn't match the pricing. Terrible.
1 reviews | Active since Oct 2026
Overpriced low quality
Paid over 12k for stainless steel pots and a portable braai stand. One of my pots the lid handle just dismantled while cooking. And the braai stand is rusted. The quality doesn't match the pricing. Terrible.
1 reviews | Active since Oct 2026
Le Morgan extrem bad service
I'm extremely disappointed with both the quality of the product and the level of customer service I received from Le Morgan. And this happens for the second time. I expected better quality and a much more professional standard of service. My product was returned two times, you can see that it is a used product and I'm unhappy with how the customer service handled the situation. This is very poor I don't recommend anyone to buy from them.
1 reviews | Active since Oct 2026
Le Morgan extrem bad service
I'm extremely disappointed with both the quality of the product and the level of customer service I received from Le Morgan. And this happens for the second time. I expected better quality and a much more professional standard of service. My product was returned two times, you can see that it is a used product and I'm unhappy with how the customer service handled the situation. This is very poor I don't recommend anyone to buy from them.
1 reviews | Active since Jun 2022
Unfair listing on credit bureau
I’m so hurt and frustrated. I’ve been paying le Morgan every month without fail for the past 3 years and to my surprise on Friday I was trying to get a loan from a bank and I found out that I have been listed on the credit bureau . I almost fainted. Paid them for the full 3 years without fail and I don’t remember getting a call or email about any ereas. But they are able to call when they need people who listed me as a reference. I hate them so much I regret buying from them. They have destroyed my life.
1 reviews | Active since Jun 2022
Unfair listing on credit bureau
I’m so hurt and frustrated. I’ve been paying le Morgan every month without fail for the past 3 years and to my surprise on Friday I was trying to get a loan from a bank and I found out that I have been listed on the credit bureau . I almost fainted. Paid them for the full 3 years without fail and I don’t remember getting a call or email about any ereas. But they are able to call when they need people who listed me as a reference. I hate them so much I regret buying from them. They have destroyed my life.
1 reviews | Active since Apr 2014
Very dissapointed
Le Morgan – Very disappointed with the customer service I purchased an air fryer and a set of pots from Le Morgan in January. Unfortunately, by July, the air fryer had already stopped working. I contacted Le Morgan and requested that the faulty air fryer be replaced. It has now been a month since I contacted them, and I have still not received a response or any resolution. I am extremely disappointed. A product breaking after only a few months is already frustrating, but what is even more disappointing is being left without a response after reporting the problem. I expected better customer service from Le Morgan. I am simply asking for the faulty air fryer to be replaced or for the matter to be properly resolved. Le Morgan, please respond to my complaint and assist me with this matter.
1 reviews | Active since Apr 2014
Very dissapointed
Le Morgan – Very disappointed with the customer service I purchased an air fryer and a set of pots from Le Morgan in January. Unfortunately, by July, the air fryer had already stopped working. I contacted Le Morgan and requested that the faulty air fryer be replaced. It has now been a month since I contacted them, and I have still not received a response or any resolution. I am extremely disappointed. A product breaking after only a few months is already frustrating, but what is even more disappointing is being left without a response after reporting the problem. I expected better customer service from Le Morgan. I am simply asking for the faulty air fryer to be replaced or for the matter to be properly resolved. Le Morgan, please respond to my complaint and assist me with this matter.
1 reviews | Active since Jul 2026
Unhappy customer
They have a very bad service especially when it comes to finance, we just settled an amount of R1800 on the 7/7/26, asked them for a paid up letter which they never sent, only to find out they going to deduct money on the 15th, meanwhile their debt is paid and they received proof of payment, of course my husband disputed the debit order, now they say he owes R2000 for bounced fees, who goes from settling the account to owing so much money, they are *******, and I wish people don't buy their expensive products Mind you 2 lids of their pot set is in pieces already before you even finish paying off and they require R400 for each to be fixed, which is not what they promise when they selling you their products
1 reviews | Active since Jul 2026
Unhappy customer
They have a very bad service especially when it comes to finance, we just settled an amount of R1800 on the 7/7/26, asked them for a paid up letter which they never sent, only to find out they going to deduct money on the 15th, meanwhile their debt is paid and they received proof of payment, of course my husband disputed the debit order, now they say he owes R2000 for bounced fees, who goes from settling the account to owing so much money, they are *******, and I wish people don't buy their expensive products Mind you 2 lids of their pot set is in pieces already before you even finish paying off and they require R400 for each to be fixed, which is not what they promise when they selling you their products
1 reviews | Active since Sept 2025
Le Morgan demanding a R1300 repair fee when my total contract balance is only R1037
am deeply disgusted by Le Morgan’s customer service. I have been paying every single month since 2024. My air fryer has suddenly gone completely dead and will not power on at all. When I fell for the sales pitch, I was told these products carry a lifetime warranty to justify the extremely expensive price tag.Now, my machine has failed in under 2 years while I am still actively financing it. When I requested my statement, I discovered my remaining balance on the entire contract is only R1,037.41. Yet, Le Morgan’s customer care is demanding that I pay a R1,300 repair fee!It is a complete rip-off and a violation of the Consumer Protection Act to demand a repair fee that is higher than the remaining value of the contract. I have already paid them over R7,300 for a dead machine.
1 reviews | Active since Sept 2025
Le Morgan demanding a R1300 repair fee when my total contract balance is only R1037
am deeply disgusted by Le Morgan’s customer service. I have been paying every single month since 2024. My air fryer has suddenly gone completely dead and will not power on at all. When I fell for the sales pitch, I was told these products carry a lifetime warranty to justify the extremely expensive price tag.Now, my machine has failed in under 2 years while I am still actively financing it. When I requested my statement, I discovered my remaining balance on the entire contract is only R1,037.41. Yet, Le Morgan’s customer care is demanding that I pay a R1,300 repair fee!It is a complete rip-off and a violation of the Consumer Protection Act to demand a repair fee that is higher than the remaining value of the contract. I have already paid them over R7,300 for a dead machine.