Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Internet Express presents a courier operation under serious strain. Customers consistently report call centre lines that ring unanswered, dropped calls and promised callbacks that never happen, alongside parcels marked out for delivery that never arrive. A recurring theme is tracking status that does not match reality. Isolated praise exists for named staff, but those experiences read as exceptions rather than the norm.
Top Strengths:
- •Customer Service & Support: The brightest moments come from individually named people. Customers single out Tumi, Fatima, Zanele, Daphy, Donovan, Donnie, Lionel and driver Moses for calm, respectful handling and genuine ownership, showing the frontline can perform when the right person answers.
TrustIndex
2.4
NPS Score
-49
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Internet Express
What do customers say about Internet Express?
Based on recent customer reviews, Internet Express presents a courier operation under serious strain. Customers consistently report call centre lines that ring unanswered, dropped calls and promised callbacks that never happen, alongside parcels marked out for delivery that never arrive. A recurring theme is tracking status that does not match reality. Isolated praise exists for named staff, but those experiences read as exceptions rather than the norm.
What is Internet Express's biggest strength?
Internet Express's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. The brightest moments come from individually named people. Customers single out Tumi, Fatima, Zanele, Daphy, Donovan, Donnie, Lionel and driver Moses for calm, respectful handling and genuine ownership, showing the frontline can perform when the right person answers.
What are the most common complaints about Internet Express?
The most common complaint about Internet Express, based on Hellopeter's AI analysis of recent customer reviews, is Tracking, Communication & Transparency. Customers repeatedly describe status updates that contradict reality, parcels shown as out for delivery or delivered when nothing arrived, and rerouting to distant hubs without notice. Emails, WhatsApps and online queries frequently go unanswered until the customer chases.
Is Internet Express trustworthy?
Internet Express has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 86 reviews in the last 12 months. Hellopeter has tracked Internet Express across 451 total reviews. How is the TrustIndex calculated? →
Recent reviews (86)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Internet Express dropped my monitor in transit, then blamed my packaging – refused to take responsibility for clear courier negligence
I am writing this complaint after Internet Express (courier used via Bob Shop for order ***) refused to accept any responsibility for damaging my monitor during transit. The buyer received the monitor cracked and unusable. Photographic evidence showed the damage was consistent with the parcel having been dropped. Internet Express and Bob Shop both admitted the packaging had only a single layer of plastic and a cardboard box with no internal cushioning/bubble wrap. They used this as the sole reason to reject the claim, stating the item was "insufficiently packaged" and therefore the claim could not be treated as courier negligence. Key points: This was not the first time Internet Express shipped a screen for me. Previous shipments of similar items arrived without issue. After the buyer's photos confirmed the screen was destroyed, I initiated a return. Collection was delayed, and the process was poorly handled. Internet Express and Bob Shop closed the ticket (***) while continuing to shift 100% of the blame onto packaging, completely ignoring the clear evidence that the parcel was mishandled/dropped in transit. I repeatedly asked for accountability for the courier's negligence. Their final response was simply that the lack of bubble wrap rendered the packaging inadequate and the claim would not be processed. As a result I have absorbed the full cost of the damaged item and related expenses. Internet Express failed in their duty of care as a courier, then refused to engage meaningfully once the damage became undeniable. I will not use their services again and am pursuing this matter further. I request a proper investigation into the handling of this parcel and appropriate compensation for the loss caused by their negligence.
1 reviews | Active since Oct 2026
Internet Express dropped my monitor in transit, then blamed my packaging – refused to take responsibility for clear courier negligence
I am writing this complaint after Internet Express (courier used via Bob Shop for order ***) refused to accept any responsibility for damaging my monitor during transit. The buyer received the monitor cracked and unusable. Photographic evidence showed the damage was consistent with the parcel having been dropped. Internet Express and Bob Shop both admitted the packaging had only a single layer of plastic and a cardboard box with no internal cushioning/bubble wrap. They used this as the sole reason to reject the claim, stating the item was "insufficiently packaged" and therefore the claim could not be treated as courier negligence. Key points: This was not the first time Internet Express shipped a screen for me. Previous shipments of similar items arrived without issue. After the buyer's photos confirmed the screen was destroyed, I initiated a return. Collection was delayed, and the process was poorly handled. Internet Express and Bob Shop closed the ticket (***) while continuing to shift 100% of the blame onto packaging, completely ignoring the clear evidence that the parcel was mishandled/dropped in transit. I repeatedly asked for accountability for the courier's negligence. Their final response was simply that the lack of bubble wrap rendered the packaging inadequate and the claim would not be processed. As a result I have absorbed the full cost of the damaged item and related expenses. Internet Express failed in their duty of care as a courier, then refused to engage meaningfully once the damage became undeniable. I will not use their services again and am pursuing this matter further. I request a proper investigation into the handling of this parcel and appropriate compensation for the loss caused by their negligence.
1 reviews | Active since Oct 2026
More than week now to get a delivery from Johannesburg to Nelspruit
More than week now to get a delivery from Johannesburg to Nelspruit. No feedback Perhaps they should go learn how to run a courier service company from one many other out there. Thanks Dave
1 reviews | Active since Oct 2026
More than week now to get a delivery from Johannesburg to Nelspruit
More than week now to get a delivery from Johannesburg to Nelspruit. No feedback Perhaps they should go learn how to run a courier service company from one many other out there. Thanks Dave
1 reviews | Active since Jun 2021
EXTREMELY HORRIBLE AND UNPROFESSIONAL
HORRIBLE! They do not even deserve one star! They are LYING that they tried to deliver and never called, claiming they did! I have been waiting by the gate and phone for two days! Nothing, only sms's saying "failed to deliver". Lady by the phone also lies about WhatsApp calls never made! Guy claimed to have called one hour ago, but Truecaller shows he was online 3 hours ago!
1 reviews | Active since Jun 2021
EXTREMELY HORRIBLE AND UNPROFESSIONAL
HORRIBLE! They do not even deserve one star! They are LYING that they tried to deliver and never called, claiming they did! I have been waiting by the gate and phone for two days! Nothing, only sms's saying "failed to deliver". Lady by the phone also lies about WhatsApp calls never made! Guy claimed to have called one hour ago, but Truecaller shows he was online 3 hours ago!
1 reviews | Active since Jan 2024
Poor service will never use again
My parcel was out for delivery at 1m yesterday at 4pm I called their off to be told it will be delivered by 5pm. I waited until 6pm no delivery no communication. This morning waited till 9am left late for work and no communication again on delivery. I later in the day get an sms the driver is 5min away I was about 50lm from home. The driver called me I arranged he come back at 3 which he agreed, I rushed home now 3.30 still no delivery or comms from the company. All negative reviews on here. Don't understand how this business is still operating.
1 reviews | Active since Jan 2024
Poor service will never use again
My parcel was out for delivery at 1m yesterday at 4pm I called their off to be told it will be delivered by 5pm. I waited until 6pm no delivery no communication. This morning waited till 9am left late for work and no communication again on delivery. I later in the day get an sms the driver is 5min away I was about 50lm from home. The driver called me I arranged he come back at 3 which he agreed, I rushed home now 3.30 still no delivery or comms from the company. All negative reviews on here. Don't understand how this business is still operating.
1 reviews | Active since Sept 2026
Poor service do not honour delivery times arranged
The worst customer service the call centre agent will argue with you tell you that they can't be blamed if a driver does not deliver at the arranged time. Service is pathetic!!
1 reviews | Active since Sept 2026
Poor service do not honour delivery times arranged
The worst customer service the call centre agent will argue with you tell you that they can't be blamed if a driver does not deliver at the arranged time. Service is pathetic!!
1 reviews | Active since Mar 2009
Don't use Internet Express
Horrible service and extremely expensive. I would recommend their services to anyone. Been days and have not yet received my parcel when I got a notification on Monday to say its been dispatched. Their call center is terrible, Their what's app service of no use, Their emails no reply.
1 reviews | Active since Mar 2009
Don't use Internet Express
Horrible service and extremely expensive. I would recommend their services to anyone. Been days and have not yet received my parcel when I got a notification on Monday to say its been dispatched. Their call center is terrible, Their what's app service of no use, Their emails no reply.