Poor service will never use again

My parcel was out for delivery at 1m yesterday at 4pm I called their off to be told it will be delivered by 5pm. I waited until 6pm no delivery no communication. This morning waited till 9am left late for work and no communication again on delivery. I later in the day get an sms the driver is 5min away I was about 50lm from home. The driver called me I arranged he come back at 3 which he agreed, I rushed home now 3.30 still no delivery or comms from the company. All negative reviews on here. Don't understand how this business is still operating.