Scores reflect the Overall AI Score for each category
Based on recent customer reviews, getWorth presents a sharply split experience. Sellers consistently describe fast, fair and well priced vehicle acquisitions handled by named consultants, reflected in Staff Professionalism & Conduct (3.6). Buyers, however, repeatedly describe undisclosed vehicle history, mechanical faults and unanswered emails after handover, dragging Vehicle Quality & Reliability (1.6) and Communication & Aftercare (2.1) down considerably.
Top Strengths:
- •Staff Professionalism & Conduct: Consultants and inspectors are named again and again as patient, honest and knowledgeable. Dirk, Andre Jansen van Rensburg, Nuraan, Lorenzo, Moe Seedat, Ethan and Sajid draw particular praise for explaining the process without pressure and for prompt, straightforward communication.
Replied to 92% of negative reviews
Reply time on negative reviews: 34h 3m
TrustIndex
6.1
Ranking
#13
in Warranty & Service Plans
Reply Time
62h 58m
NPS Score
0
Recommended: Likely
Replied to 92% of negative reviews
Reply time on negative reviews: 34h 3m
Oct '25 - Sep '26
Frequently Asked Questions About getWorth
What do customers say about getWorth?
Based on recent customer reviews, getWorth presents a sharply split experience. Sellers consistently describe fast, fair and well priced vehicle acquisitions handled by named consultants, reflected in Staff Professionalism & Conduct (3.6). Buyers, however, repeatedly describe undisclosed vehicle history, mechanical faults and unanswered emails after handover, dragging Vehicle Quality & Reliability (1.6) and Communication & Aftercare (2.1) down considerably.
What is getWorth's biggest strength?
getWorth's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Consultants and inspectors are named again and again as patient, honest and knowledgeable. Dirk, Andre Jansen van Rensburg, Nuraan, Lorenzo, Moe Seedat, Ethan and Sajid draw particular praise for explaining the process without pressure and for prompt, straightforward communication.
What are the most common complaints about getWorth?
The most common complaint about getWorth, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. A recurring theme is customers chasing aftersales staff for months. Unanswered emails, promised callbacks that never happen, public replies that lead to no contact, and unresolved registration and refund matters escalated to MIOSA appear repeatedly.
How does getWorth compare to other Car Dealerships companies?
getWorth scores 2.5 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 3.9. Their strongest theme is Staff Quality (3.7); their weakest is After-Sales Service (1.6). The top AI-rated Car Dealerships business on Hellopeter is EZ-Wheels (4.7). How is the AI Score calculated? →
Is getWorth trustworthy?
getWorth has a TrustIndex of 6.1 out of 10 on Hellopeter, based on 63 reviews in the last 12 months. They reply to 92% of negative reviews, typically within 34 hours 3 min. Hellopeter has tracked getWorth across 1,073 total reviews. How is the TrustIndex calculated? →
Recent reviews (63)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2024
Worst customer experience for my first car purchase
We purchase a car (cash) on the 25th of July 2026 from Get worth in Richmond. We where first assist by a manager Jez who handed us over to a sales consultant with the name VK. Process was smooth and no hassles. We received the car on the 30th of July (1st temp) delivered to our home which we where impressed with as this was our second purchase as my husband also purchased his car in 2024 with this branch hence the reason why I purchased my car with the dealership as well. After receiving the car, we started having issue with get my number plates on the 17 of August (2nd temp) I did a follow up with VK in regards with when I will receive my number plates as the temp was going to expire on the 19th of August. I was informed that Natis has not concluded the paperwork. On the 4th of September, I contacted VK again informed there was still an issue causing the delay the temp was expiring on the 9th of September. On the 7th of September I contacted VK again which started to frustrate me as if I don't contact him, I don't get any feedback. I asked for someone contact details in the Natis department I was given Leigh – Ann contact number, which I contacted and was informed she cannot get a hold of someone at MFC bank in a whole department she was not able to a hold of any one to assist . On the 8th Sept (3 temp) I asked VK if a problem is not resolved with in 2 weeks should a manager not assist to get the problem resolved or escalated to a manager in the Natis department? At 18.00 in the evening, I get a call from Jez to be informed that the paperwork was lost according to the bank MFC. Meaning he said she said that bank says paperwork was sent, get worth did not receive the paperwork. To receive a call at 18.00 in the evening from a manager seeing that my issue has not been resolve for 6 weeks which would had to be resolved in 2 weeks because he was busy with planning an auction for the weekend just shows me what type of customer service Jez as a manager gives clients seeing that my matter was so urgent. I requested he (Jez) give me a call as he was going to try and resolve the problem the next day before 17.00 on the 9 of September no call was received as promised customer service at its worst that a manager can't even contact me. Receiving no feedback from any one as I requested. On the 10th, I contacted Leigh Ann I was informed by Leigh – Ann a duplicate has been requested from MFC and should hopefully receive it by the 22nd of September. Today being the 18th of September no contact from anyone with any updates. 7 weeks of trying to resolve a problem with no one taking any urgency with assisting me. I have received bad service from companies but this being my first car purchase I wish I never bought a car from Get worth Richmond.
1 reviews | Active since Sept 2024
Worst customer experience for my first car purchase
We purchase a car (cash) on the 25th of July 2026 from Get worth in Richmond. We where first assist by a manager Jez who handed us over to a sales consultant with the name VK. Process was smooth and no hassles. We received the car on the 30th of July (1st temp) delivered to our home which we where impressed with as this was our second purchase as my husband also purchased his car in 2024 with this branch hence the reason why I purchased my car with the dealership as well. After receiving the car, we started having issue with get my number plates on the 17 of August (2nd temp) I did a follow up with VK in regards with when I will receive my number plates as the temp was going to expire on the 19th of August. I was informed that Natis has not concluded the paperwork. On the 4th of September, I contacted VK again informed there was still an issue causing the delay the temp was expiring on the 9th of September. On the 7th of September I contacted VK again which started to frustrate me as if I don't contact him, I don't get any feedback. I asked for someone contact details in the Natis department I was given Leigh – Ann contact number, which I contacted and was informed she cannot get a hold of someone at MFC bank in a whole department she was not able to a hold of any one to assist . On the 8th Sept (3 temp) I asked VK if a problem is not resolved with in 2 weeks should a manager not assist to get the problem resolved or escalated to a manager in the Natis department? At 18.00 in the evening, I get a call from Jez to be informed that the paperwork was lost according to the bank MFC. Meaning he said she said that bank says paperwork was sent, get worth did not receive the paperwork. To receive a call at 18.00 in the evening from a manager seeing that my issue has not been resolve for 6 weeks which would had to be resolved in 2 weeks because he was busy with planning an auction for the weekend just shows me what type of customer service Jez as a manager gives clients seeing that my matter was so urgent. I requested he (Jez) give me a call as he was going to try and resolve the problem the next day before 17.00 on the 9 of September no call was received as promised customer service at its worst that a manager can't even contact me. Receiving no feedback from any one as I requested. On the 10th, I contacted Leigh Ann I was informed by Leigh – Ann a duplicate has been requested from MFC and should hopefully receive it by the 22nd of September. Today being the 18th of September no contact from anyone with any updates. 7 weeks of trying to resolve a problem with no one taking any urgency with assisting me. I have received bad service from companies but this being my first car purchase I wish I never bought a car from Get worth Richmond.
1 reviews | Active since Jun 2014
Richmond getWorth - Fantastic Service—Effortless, Professional, and Above and Beyond!
Nomphelo N (Admin): Professional, lightning-fast, and wonderfully accommodating—handling everything seamlessly even without a prior appointment. Absolute perfection - despite me not making my first initial appointment! Donovan P(Manager): Brought a calm, friendly, and deeply professional demeanor to the table. Not only honored a fantastic web platform quote, but proactively added a little extra without any prompting. The payment process was remarkably quick and pain-free. Eugene C (Salesman):Quick to respond to multiple queries over that last few weeks. Incredibly accommodating late into the afternoon, deeply knowledgeable, and professional. He went out of his way to last-minute arrange two test drives, turning what could have been a rushed visit into a thoroughly relaxing and pleasant experience. From reception to every employee I passed, you greeted with a "Howzit" and friendly smile! An incredible team from start to finish. The only way to sell a car in SA!
1 reviews | Active since Jun 2014
Richmond getWorth - Fantastic Service—Effortless, Professional, and Above and Beyond!
Nomphelo N (Admin): Professional, lightning-fast, and wonderfully accommodating—handling everything seamlessly even without a prior appointment. Absolute perfection - despite me not making my first initial appointment! Donovan P(Manager): Brought a calm, friendly, and deeply professional demeanor to the table. Not only honored a fantastic web platform quote, but proactively added a little extra without any prompting. The payment process was remarkably quick and pain-free. Eugene C (Salesman):Quick to respond to multiple queries over that last few weeks. Incredibly accommodating late into the afternoon, deeply knowledgeable, and professional. He went out of his way to last-minute arrange two test drives, turning what could have been a rushed visit into a thoroughly relaxing and pleasant experience. From reception to every employee I passed, you greeted with a "Howzit" and friendly smile! An incredible team from start to finish. The only way to sell a car in SA!
1 reviews | Active since Aug 2022
Avoid at all costs
Horrific after-sales service. I've purchased 8 vehicles in my lifetime and not once have I received such bad service or lack thereof. Quick and easy to buy a car, beyond poor after-sales when something (or multiple things) is faulty and it is dragged out on purpose to a point where you're forced to give up. These issues will get sorted out, we've passed the date of the GetSeven policy, I will not allow this to get past the 30 day guarantee.
1 reviews | Active since Aug 2022
Avoid at all costs
Horrific after-sales service. I've purchased 8 vehicles in my lifetime and not once have I received such bad service or lack thereof. Quick and easy to buy a car, beyond poor after-sales when something (or multiple things) is faulty and it is dragged out on purpose to a point where you're forced to give up. These issues will get sorted out, we've passed the date of the GetSeven policy, I will not allow this to get past the 30 day guarantee.
1 reviews | Active since Jul 2024
Service non existent after sale
Quick update! Nobody contacted us so far (which was promised in previous review). We still did not receive number plates and temporary license expired. Roadworthy will expire soon. Make your own conclusion where to shop or not.
1 reviews | Active since Jul 2024
Service non existent after sale
Quick update! Nobody contacted us so far (which was promised in previous review). We still did not receive number plates and temporary license expired. Roadworthy will expire soon. Make your own conclusion where to shop or not.
1 reviews | Active since May 2021
TERRIBLE AFTERSALES SUPPORT
I am EXTREAMLY happy with the purchasing part of my experience with GetWorth thanks to Ethan. Now comes the part where I am really ticked. during the sale I was informed of a part being faulty, Right after when I got home ( After buying the car ) I noticed some other fault as well and informed GetWorth. I was told that the issue would be dealt with and took my car in. When we arrived at GetWorth the aftersales consultant was EXTREAMLY late which caused a HUGE delay and they did not finish up with what needed to be replaced. Now I have been struggling to get a booking and even response from the Aftersales Consultant ( MANY EMAILS ) this has been going on from the 25th of July.
1 reviews | Active since May 2021
TERRIBLE AFTERSALES SUPPORT
I am EXTREAMLY happy with the purchasing part of my experience with GetWorth thanks to Ethan. Now comes the part where I am really ticked. during the sale I was informed of a part being faulty, Right after when I got home ( After buying the car ) I noticed some other fault as well and informed GetWorth. I was told that the issue would be dealt with and took my car in. When we arrived at GetWorth the aftersales consultant was EXTREAMLY late which caused a HUGE delay and they did not finish up with what needed to be replaced. Now I have been struggling to get a booking and even response from the Aftersales Consultant ( MANY EMAILS ) this has been going on from the 25th of July.
1 reviews | Active since Aug 2023
Four Months Later and Still No Resolution
I am updating my previous review because despite getWorth publicly responding that they would contact me and resolve the matter via email, that never happened. My issues with getWorth started before I even received the vehicle. I repeatedly requested documentation in advance so that I could properly review everything before signing. This never happened. I later learned that documents had apparently been sent to the wrong email address, despite the dealership communicating with me on my correct email address throughout the transaction. I queried additional costs before delivery and received no response before taking ownership of the vehicle. The OTP I reviewed did not contain the products that later appeared in my finance agreement. I requested changes to the OTP and did not sign it before delivery because those changes had not been addressed. As a result, I was forced to review and sign documentation under significant time pressure on my phone shortly before delivery. While I did enquire about a service plan as an option, I was never given the opportunity to properly review the final costs, documentation and finance implications before delivery. As soon as I became aware of the true financial impact, I requested that the service plan and extended warranty be removed. That was in April 2026. It is now August 2026. For more than four months I have been told: The matter is in progress. Refunds are being processed. Refunds have been approved. The matter has been escalated. Updates will be provided. What actually happens is that I constantly have to follow up myself. Promised updates rarely arrive unless I chase them. Most recently I discovered through M-Sure that I apparently also had a deposit cover product. This was never discussed with me to my knowledge and I only became aware of it because M-Sure contacted me directly. When I queried it, I was simply told that I had accepted the product. The service plan, warranty, deposit cover and refund process remain unresolved. This has caused significant financial prejudice, unnecessary interest charges, and months of frustration. I have now escalated the matter to MIOSA. I am happy with the vehicle itself. My complaint is entirely about the sales process, disclosure, communication, and the complete failure to resolve an issue that should have been sorted out months ago. Kristin Brand ***
1 reviews | Active since Aug 2023
Four Months Later and Still No Resolution
I am updating my previous review because despite getWorth publicly responding that they would contact me and resolve the matter via email, that never happened. My issues with getWorth started before I even received the vehicle. I repeatedly requested documentation in advance so that I could properly review everything before signing. This never happened. I later learned that documents had apparently been sent to the wrong email address, despite the dealership communicating with me on my correct email address throughout the transaction. I queried additional costs before delivery and received no response before taking ownership of the vehicle. The OTP I reviewed did not contain the products that later appeared in my finance agreement. I requested changes to the OTP and did not sign it before delivery because those changes had not been addressed. As a result, I was forced to review and sign documentation under significant time pressure on my phone shortly before delivery. While I did enquire about a service plan as an option, I was never given the opportunity to properly review the final costs, documentation and finance implications before delivery. As soon as I became aware of the true financial impact, I requested that the service plan and extended warranty be removed. That was in April 2026. It is now August 2026. For more than four months I have been told: The matter is in progress. Refunds are being processed. Refunds have been approved. The matter has been escalated. Updates will be provided. What actually happens is that I constantly have to follow up myself. Promised updates rarely arrive unless I chase them. Most recently I discovered through M-Sure that I apparently also had a deposit cover product. This was never discussed with me to my knowledge and I only became aware of it because M-Sure contacted me directly. When I queried it, I was simply told that I had accepted the product. The service plan, warranty, deposit cover and refund process remain unresolved. This has caused significant financial prejudice, unnecessary interest charges, and months of frustration. I have now escalated the matter to MIOSA. I am happy with the vehicle itself. My complaint is entirely about the sales process, disclosure, communication, and the complete failure to resolve an issue that should have been sorted out months ago. Kristin Brand ***
1 reviews | Active since Jul 2024
After sales service non existant
I wish I looked up their rating earlier. All went well up to signing purchase. After we got home I realized that there is extra remote (thought it was for tracker) and my son noticed that some tools might be missing. Sent message to sales person simply asking about it, no response. Sent email to sales person and finance lady, made call and left message. Two weeks later still nothing. Now seeing complaints related to inspections and possible issues I'm questioning if quality of vehicle that we bought is really as they advertised. Not to mention that we still did not get any feedback relating to registration.
1 reviews | Active since Jul 2024
After sales service non existant
I wish I looked up their rating earlier. All went well up to signing purchase. After we got home I realized that there is extra remote (thought it was for tracker) and my son noticed that some tools might be missing. Sent message to sales person simply asking about it, no response. Sent email to sales person and finance lady, made call and left message. Two weeks later still nothing. Now seeing complaints related to inspections and possible issues I'm questioning if quality of vehicle that we bought is really as they advertised. Not to mention that we still did not get any feedback relating to registration.
1 reviews | Active since Jun 2019
Excellent service from Moe Seedat and Getworth!
My partner was recently in the market for her first car, and after visiting a few other dealerships, we decided to pop into GetWorth. That’s where we met Moe Seedat, and from the moment we started speaking to him, we immediately felt comfortable. Moe was incredibly kind, patient and professional throughout the entire process. What stood out the most was the way he treated my partner. Buying your first car can be an overwhelming experience, especially when you’re not fami**** with the process, but Moe made sure she felt comfortable, respected and informed every step of the way. Having dealt with other salespeople at different dealerships, we really appreciated that Moe never made us feel pressured or as though he was trying to take advantage of someone buying their first car. He genuinely took the time to explain everything clearly, answer all our questions and make the entire experience as easy and stress-free as possible. Moe’s approach was a breath of fresh air. He treated my partner with respect from our very first interaction, and that meant a lot to both of us. It’s clear that he takes pride in what he does and genuinely cares about his customers. Thank you, Moe Seedat, for making what could have been a stressful experience such a positive one. And thank you to GetWorth for having someone like Moe on your team. You really do have a great salesperson in your team! Highly recommended!
1 reviews | Active since Jun 2019
Excellent service from Moe Seedat and Getworth!
My partner was recently in the market for her first car, and after visiting a few other dealerships, we decided to pop into GetWorth. That’s where we met Moe Seedat, and from the moment we started speaking to him, we immediately felt comfortable. Moe was incredibly kind, patient and professional throughout the entire process. What stood out the most was the way he treated my partner. Buying your first car can be an overwhelming experience, especially when you’re not fami**** with the process, but Moe made sure she felt comfortable, respected and informed every step of the way. Having dealt with other salespeople at different dealerships, we really appreciated that Moe never made us feel pressured or as though he was trying to take advantage of someone buying their first car. He genuinely took the time to explain everything clearly, answer all our questions and make the entire experience as easy and stress-free as possible. Moe’s approach was a breath of fresh air. He treated my partner with respect from our very first interaction, and that meant a lot to both of us. It’s clear that he takes pride in what he does and genuinely cares about his customers. Thank you, Moe Seedat, for making what could have been a stressful experience such a positive one. And thank you to GetWorth for having someone like Moe on your team. You really do have a great salesperson in your team! Highly recommended!