Scores reflect the Overall AI Score for each category
Based on recent customer reviews, getWorth presents a sharply split experience. Sellers consistently describe fast, fair and well priced vehicle acquisitions handled by named consultants, reflected in Staff Professionalism & Conduct (3.6). Buyers, however, repeatedly describe undisclosed vehicle history, mechanical faults and unanswered emails after handover, dragging Vehicle Quality & Reliability (1.6) and Communication & Aftercare (2.1) down considerably.
Top Strengths:
- •Staff Professionalism & Conduct: Consultants and inspectors are named again and again as patient, honest and knowledgeable. Dirk, Andre Jansen van Rensburg, Nuraan, Lorenzo, Moe Seedat, Ethan and Sajid draw particular praise for explaining the process without pressure and for prompt, straightforward communication.
TrustIndex
5.7
NPS Score
-7
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About getWorth
What do customers say about getWorth?
Based on recent customer reviews, getWorth presents a sharply split experience. Sellers consistently describe fast, fair and well priced vehicle acquisitions handled by named consultants, reflected in Staff Professionalism & Conduct (3.6). Buyers, however, repeatedly describe undisclosed vehicle history, mechanical faults and unanswered emails after handover, dragging Vehicle Quality & Reliability (1.6) and Communication & Aftercare (2.1) down considerably.
What is getWorth's biggest strength?
getWorth's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Consultants and inspectors are named again and again as patient, honest and knowledgeable. Dirk, Andre Jansen van Rensburg, Nuraan, Lorenzo, Moe Seedat, Ethan and Sajid draw particular praise for explaining the process without pressure and for prompt, straightforward communication.
What are the most common complaints about getWorth?
The most common complaint about getWorth, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. A recurring theme is customers chasing aftersales staff for months. Unanswered emails, promised callbacks that never happen, public replies that lead to no contact, and unresolved registration and refund matters escalated to MIOSA appear repeatedly.
Is getWorth trustworthy?
getWorth has a TrustIndex of 5.7 out of 10 on Hellopeter, based on 58 reviews in the last 12 months. They reply to 85% of negative reviews, typically within 37 hours 8 min. Hellopeter has tracked getWorth across 1,077 total reviews. How is the TrustIndex calculated? →
Recent reviews (58)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
After sales
⭐ Extremely Disappointing After-Sales Service at GetWorth My experience with GetWorth started off exceptionally well, thanks to Lucan, who handled the sale professionally and made the buying process a pleasant experience. Unfortunately, everything went downhill from there. Just ONE HOUR after leaving the dealership, the car developed problems. I ended up driving all the way home to Bloemfontein in a faulty vehicle, which is completely unacceptable and not the experience anyone expects after purchasing a car from a dealership. What made the situation even worse was the after-sales service. Getting assistance was a frustrating and disappointing experience, and the lack of support left me questioning GetWorth's commitment to its customers once the sale is completed. Thankfully, Warren eventually stepped in, and with the assistance of both Warren and Lucan, the car was eventually fixed. I genuinely appreciate the role they played in resolving the matter. However, here is the part worth mentioning: Warren is no longer with GetWorth. Good luck to future customers who may find themselves in a similar situation, because the person who eventually helped me is no longer there. A car is a major investment, and customer service should not end the moment the money changes hands. GetWorth made the sale easy, but the after-sales experience was a completely different story. My advice to anyone considering buying from GetWorth: Do not judge the dealership only by how well they treat you during the sale. Pay attention to how they handle things when something goes wrong, because that is when a company's true customer service is tested. Lucan and Warren deserve credit for their assistance, but my overall experience with GetWorth's after-sales service was terrible. I expected far better from a dealership of this kind.
1 reviews | Active since Oct 2026
After sales
⭐ Extremely Disappointing After-Sales Service at GetWorth My experience with GetWorth started off exceptionally well, thanks to Lucan, who handled the sale professionally and made the buying process a pleasant experience. Unfortunately, everything went downhill from there. Just ONE HOUR after leaving the dealership, the car developed problems. I ended up driving all the way home to Bloemfontein in a faulty vehicle, which is completely unacceptable and not the experience anyone expects after purchasing a car from a dealership. What made the situation even worse was the after-sales service. Getting assistance was a frustrating and disappointing experience, and the lack of support left me questioning GetWorth's commitment to its customers once the sale is completed. Thankfully, Warren eventually stepped in, and with the assistance of both Warren and Lucan, the car was eventually fixed. I genuinely appreciate the role they played in resolving the matter. However, here is the part worth mentioning: Warren is no longer with GetWorth. Good luck to future customers who may find themselves in a similar situation, because the person who eventually helped me is no longer there. A car is a major investment, and customer service should not end the moment the money changes hands. GetWorth made the sale easy, but the after-sales experience was a completely different story. My advice to anyone considering buying from GetWorth: Do not judge the dealership only by how well they treat you during the sale. Pay attention to how they handle things when something goes wrong, because that is when a company's true customer service is tested. Lucan and Warren deserve credit for their assistance, but my overall experience with GetWorth's after-sales service was terrible. I expected far better from a dealership of this kind.
1 reviews | Active since Aug 2023
My issue still not resolved sinse APRIL!
I will continue to write 1 star reviews until my issue is resolved. I have read many other negative reviews and they all look the same. No aftersales communication and they newer get back to you even when they say they are. PATHETIC!
1 reviews | Active since Aug 2023
My issue still not resolved sinse APRIL!
I will continue to write 1 star reviews until my issue is resolved. I have read many other negative reviews and they all look the same. No aftersales communication and they newer get back to you even when they say they are. PATHETIC!
1 reviews | Active since Apr 2014
Brilliant Experience From Day One
GetWorth bought my car this morning. The process took under a week and their offer was R21k better than the next best. Dirk Coetzee, in particular, was absolutely fantastic. I would gladly recommend them to anyone, so I will. Thanks very much for your honesty, effort, time, and unparalleled ethics. The industry could use more companies like yours.
1 reviews | Active since Apr 2014
Brilliant Experience From Day One
GetWorth bought my car this morning. The process took under a week and their offer was R21k better than the next best. Dirk Coetzee, in particular, was absolutely fantastic. I would gladly recommend them to anyone, so I will. Thanks very much for your honesty, effort, time, and unparalleled ethics. The industry could use more companies like yours.
1 reviews | Active since Sept 2024
Worst customer experience for my first car purchase
We purchase a car (cash) on the 25th of July 2026 from Get worth in Richmond. We where first assist by a manager Jez who handed us over to a sales consultant with the name VK. Process was smooth and no hassles. We received the car on the 30th of July (1st temp) delivered to our home which we where impressed with as this was our second purchase as my husband also purchased his car in 2024 with this branch hence the reason why I purchased my car with the dealership as well. After receiving the car, we started having issue with get my number plates on the 17 of August (2nd temp) I did a follow up with VK in regards with when I will receive my number plates as the temp was going to expire on the 19th of August. I was informed that Natis has not concluded the paperwork. On the 4th of September, I contacted VK again informed there was still an issue causing the delay the temp was expiring on the 9th of September. On the 7th of September I contacted VK again which started to frustrate me as if I don't contact him, I don't get any feedback. I asked for someone contact details in the Natis department I was given Leigh – Ann contact number, which I contacted and was informed she cannot get a hold of someone at MFC bank in a whole department she was not able to a hold of any one to assist . On the 8th Sept (3 temp) I asked VK if a problem is not resolved with in 2 weeks should a manager not assist to get the problem resolved or escalated to a manager in the Natis department? At 18.00 in the evening, I get a call from Jez to be informed that the paperwork was lost according to the bank MFC. Meaning he said she said that bank says paperwork was sent, get worth did not receive the paperwork. To receive a call at 18.00 in the evening from a manager seeing that my issue has not been resolve for 6 weeks which would had to be resolved in 2 weeks because he was busy with planning an auction for the weekend just shows me what type of customer service Jez as a manager gives clients seeing that my matter was so urgent. I requested he (Jez) give me a call as he was going to try and resolve the problem the next day before 17.00 on the 9 of September no call was received as promised customer service at its worst that a manager can't even contact me. Receiving no feedback from any one as I requested. On the 10th, I contacted Leigh Ann I was informed by Leigh – Ann a duplicate has been requested from MFC and should hopefully receive it by the 22nd of September. Today being the 18th of September no contact from anyone with any updates. 7 weeks of trying to resolve a problem with no one taking any urgency with assisting me. I have received bad service from companies but this being my first car purchase I wish I never bought a car from Get worth Richmond.
1 reviews | Active since Sept 2024
Worst customer experience for my first car purchase
We purchase a car (cash) on the 25th of July 2026 from Get worth in Richmond. We where first assist by a manager Jez who handed us over to a sales consultant with the name VK. Process was smooth and no hassles. We received the car on the 30th of July (1st temp) delivered to our home which we where impressed with as this was our second purchase as my husband also purchased his car in 2024 with this branch hence the reason why I purchased my car with the dealership as well. After receiving the car, we started having issue with get my number plates on the 17 of August (2nd temp) I did a follow up with VK in regards with when I will receive my number plates as the temp was going to expire on the 19th of August. I was informed that Natis has not concluded the paperwork. On the 4th of September, I contacted VK again informed there was still an issue causing the delay the temp was expiring on the 9th of September. On the 7th of September I contacted VK again which started to frustrate me as if I don't contact him, I don't get any feedback. I asked for someone contact details in the Natis department I was given Leigh – Ann contact number, which I contacted and was informed she cannot get a hold of someone at MFC bank in a whole department she was not able to a hold of any one to assist . On the 8th Sept (3 temp) I asked VK if a problem is not resolved with in 2 weeks should a manager not assist to get the problem resolved or escalated to a manager in the Natis department? At 18.00 in the evening, I get a call from Jez to be informed that the paperwork was lost according to the bank MFC. Meaning he said she said that bank says paperwork was sent, get worth did not receive the paperwork. To receive a call at 18.00 in the evening from a manager seeing that my issue has not been resolve for 6 weeks which would had to be resolved in 2 weeks because he was busy with planning an auction for the weekend just shows me what type of customer service Jez as a manager gives clients seeing that my matter was so urgent. I requested he (Jez) give me a call as he was going to try and resolve the problem the next day before 17.00 on the 9 of September no call was received as promised customer service at its worst that a manager can't even contact me. Receiving no feedback from any one as I requested. On the 10th, I contacted Leigh Ann I was informed by Leigh – Ann a duplicate has been requested from MFC and should hopefully receive it by the 22nd of September. Today being the 18th of September no contact from anyone with any updates. 7 weeks of trying to resolve a problem with no one taking any urgency with assisting me. I have received bad service from companies but this being my first car purchase I wish I never bought a car from Get worth Richmond.
1 reviews | Active since Jun 2014
Richmond getWorth - Fantastic Service—Effortless, Professional, and Above and Beyond!
Nomphelo N (Admin): Professional, lightning-fast, and wonderfully accommodating—handling everything seamlessly even without a prior appointment. Absolute perfection - despite me not making my first initial appointment! Donovan P(Manager): Brought a calm, friendly, and deeply professional demeanor to the table. Not only honored a fantastic web platform quote, but proactively added a little extra without any prompting. The payment process was remarkably quick and pain-free. Eugene C (Salesman):Quick to respond to multiple queries over that last few weeks. Incredibly accommodating late into the afternoon, deeply knowledgeable, and professional. He went out of his way to last-minute arrange two test drives, turning what could have been a rushed visit into a thoroughly relaxing and pleasant experience. From reception to every employee I passed, you greeted with a "Howzit" and friendly smile! An incredible team from start to finish. The only way to sell a car in SA!
1 reviews | Active since Jun 2014
Richmond getWorth - Fantastic Service—Effortless, Professional, and Above and Beyond!
Nomphelo N (Admin): Professional, lightning-fast, and wonderfully accommodating—handling everything seamlessly even without a prior appointment. Absolute perfection - despite me not making my first initial appointment! Donovan P(Manager): Brought a calm, friendly, and deeply professional demeanor to the table. Not only honored a fantastic web platform quote, but proactively added a little extra without any prompting. The payment process was remarkably quick and pain-free. Eugene C (Salesman):Quick to respond to multiple queries over that last few weeks. Incredibly accommodating late into the afternoon, deeply knowledgeable, and professional. He went out of his way to last-minute arrange two test drives, turning what could have been a rushed visit into a thoroughly relaxing and pleasant experience. From reception to every employee I passed, you greeted with a "Howzit" and friendly smile! An incredible team from start to finish. The only way to sell a car in SA!
1 reviews | Active since Aug 2022
Avoid at all costs
Horrific after-sales service. I've purchased 8 vehicles in my lifetime and not once have I received such bad service or lack thereof. Quick and easy to buy a car, beyond poor after-sales when something (or multiple things) is faulty and it is dragged out on purpose to a point where you're forced to give up. These issues will get sorted out, we've passed the date of the GetSeven policy, I will not allow this to get past the 30 day guarantee.
1 reviews | Active since Aug 2022
Avoid at all costs
Horrific after-sales service. I've purchased 8 vehicles in my lifetime and not once have I received such bad service or lack thereof. Quick and easy to buy a car, beyond poor after-sales when something (or multiple things) is faulty and it is dragged out on purpose to a point where you're forced to give up. These issues will get sorted out, we've passed the date of the GetSeven policy, I will not allow this to get past the 30 day guarantee.
1 reviews | Active since Jul 2024
Service non existent after sale
Quick update! Nobody contacted us so far (which was promised in previous review). We still did not receive number plates and temporary license expired. Roadworthy will expire soon. Make your own conclusion where to shop or not.
1 reviews | Active since Jul 2024
Service non existent after sale
Quick update! Nobody contacted us so far (which was promised in previous review). We still did not receive number plates and temporary license expired. Roadworthy will expire soon. Make your own conclusion where to shop or not.