Worst customer experience for my first car purchase

We purchase a car (cash) on the 25th of July 2026 from Get worth in Richmond. We where first assist by a manager Jez who handed us over to a sales consultant with the name VK. Process was smooth and no hassles. We received the car on the 30th of July (1st temp) delivered to our home which we where impressed with as this was our second purchase as my husband also purchased his car in 2024 with this branch hence the reason why I purchased my car with the dealership as well. After receiving the car, we started having issue with get my number plates on the 17 of August (2nd temp) I did a follow up with VK in regards with when I will receive my number plates as the temp was going to expire on the 19th of August. I was informed that Natis has not concluded the paperwork. On the 4th of September, I contacted VK again informed there was still an issue causing the delay the temp was expiring on the 9th of September. On the 7th of September I contacted VK again which started to frustrate me as if I don't contact him, I don't get any feedback. I asked for someone contact details in the Natis department I was given Leigh – Ann contact number, which I contacted and was informed she cannot get a hold of someone at MFC bank in a whole department she was not able to a hold of any one to assist . On the 8th Sept (3 temp) I asked VK if a problem is not resolved with in 2 weeks should a manager not assist to get the problem resolved or escalated to a manager in the Natis department? At 18.00 in the evening, I get a call from Jez to be informed that the paperwork was lost according to the bank MFC. Meaning he said she said that bank says paperwork was sent, get worth did not receive the paperwork. To receive a call at 18.00 in the evening from a manager seeing that my issue has not been resolve for 6 weeks which would had to be resolved in 2 weeks because he was busy with planning an auction for the weekend just shows me what type of customer service Jez as a manager gives clients seeing that my matter was so urgent. I requested he (Jez) give me a call as he was going to try and resolve the problem the next day before 17.00 on the 9 of September no call was received as promised customer service at its worst that a manager can't even contact me. Receiving no feedback from any one as I requested. On the 10th, I contacted Leigh Ann I was informed by Leigh – Ann a duplicate has been requested from MFC and should hopefully receive it by the 22nd of September. Today being the 18th of September no contact from anyone with any updates. 7 weeks of trying to resolve a problem with no one taking any urgency with assisting me.

I have received bad service from companies but this being my first car purchase I wish I never bought a car from Get worth Richmond.