After sales

⭐ Extremely Disappointing After-Sales Service at GetWorth

My experience with GetWorth started off exceptionally well, thanks to Lucan, who handled the sale professionally and made the buying process a pleasant experience. Unfortunately, everything went downhill from there.

Just ONE HOUR after leaving the dealership, the car developed problems. I ended up driving all the way home to Bloemfontein in a faulty vehicle, which is completely unacceptable and not the experience anyone expects after purchasing a car from a dealership.

What made the situation even worse was the after-sales service. Getting assistance was a frustrating and disappointing experience, and the lack of support left me questioning GetWorth's commitment to its customers once the sale is completed.

Thankfully, Warren eventually stepped in, and with the assistance of both Warren and Lucan, the car was eventually fixed. I genuinely appreciate the role they played in resolving the matter.

However, here is the part worth mentioning: Warren is no longer with GetWorth. Good luck to future customers who may find themselves in a similar situation, because the person who eventually helped me is no longer there.

A car is a major investment, and customer service should not end the moment the money changes hands. GetWorth made the sale easy, but the after-sales experience was a completely different story.

My advice to anyone considering buying from GetWorth: Do not judge the dealership only by how well they treat you during the sale. Pay attention to how they handle things when something goes wrong, because that is when a company's true customer service is tested.

Lucan and Warren deserve credit for their assistance, but my overall experience with GetWorth's after-sales service was terrible. I expected far better from a dealership of this kind.