Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Geewiz earns strong praise for competitive pricing, a wide product range and rapid courier delivery, with named staff such as Jannie, Natasha, Tsholofelo and Noxolo repeatedly singled out for going beyond expectations on 3D printer, audio and electronics orders. Less satisfied shoppers report items advertised as in stock arriving late or never, incorrect parts supplied, unanswered emails and unreachable phone lines, plus disputes over return courier charges, warranty repairs and refunds. Experiences appear to hinge heavily on whether stock is genuinely on hand.
Replied to 59% of negative reviews
Reply time on negative reviews: 166h 56m
TrustIndex
4.4
Reply Time
193h 44m
NPS Score
15
Recommended: Likely
Replied to 59% of negative reviews
Reply time on negative reviews: 166h 56m
Nov '25 - Oct '26
Frequently Asked Questions About Geewiz
What do customers say about Geewiz?
Based on recent customer reviews, Geewiz earns strong praise for competitive pricing, a wide product range and rapid courier delivery, with named staff such as Jannie, Natasha, Tsholofelo and Noxolo repeatedly singled out for going beyond expectations on 3D printer, audio and electronics orders. Less satisfied shoppers report items advertised as in stock arriving late or never, incorrect parts supplied, unanswered emails and unreachable phone lines, plus disputes over return courier charges, warranty repairs and refunds. Experiences appear to hinge heavily on whether stock is genuinely on hand.
Is Geewiz trustworthy?
Geewiz has a TrustIndex of 4.4 out of 10 on Hellopeter, based on 57 reviews in the last 12 months. They reply to 59% of negative reviews, typically within 166 hours 56 min. Hellopeter has tracked Geewiz across 831 total reviews. How is the TrustIndex calculated? →
Recent reviews (57)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2017
Pathetic
purchased an oura ring from them and it does not contain a charging blck. I reached out to them and sent the thing back. They refused to refund me in full after lying to me stating a full refund would be processed. Screenshots as proof
1 reviews | Active since May 2017
Pathetic
purchased an oura ring from them and it does not contain a charging blck. I reached out to them and sent the thing back. They refused to refund me in full after lying to me stating a full refund would be processed. Screenshots as proof
1 reviews | Active since Oct 2026
Mr
Amen excellent and proud here the guy who actually delivered was one of the best to ever do this🤝🤝
1 reviews | Active since Oct 2026
Mr
Amen excellent and proud here the guy who actually delivered was one of the best to ever do this🤝🤝
1 reviews | Active since Jul 2012
On-line ********
just now New Another day another online ****. Promised same day delivery, which then became the next day, and then eventually the day after the next. Needless to say it never arrived but money was gladly taken! And of course no-one in the call centre is helpful and just as predictably senior management is not ever available!
1 reviews | Active since Jul 2012
On-line ********
just now New Another day another online ****. Promised same day delivery, which then became the next day, and then eventually the day after the next. Needless to say it never arrived but money was gladly taken! And of course no-one in the call centre is helpful and just as predictably senior management is not ever available!
1 reviews | Active since Oct 2012
Non existent sales department
Non existent sales department. Sent three emails and two calls just to get a quote from them for our business. Absolutely zero response. Seems they are not interested in doing business.
1 reviews | Active since Nov 2018
Non performance by GEEWIZ
On 14 September 2026 I bought an inverter and a battery cable from Geewiz. After a day or two I wanted to track my order, but the Geewiz website was " out of order ". The following day the website indicated that my order was cancelled. After a about a week the cable only was delivered in a RAM pouch - no inverter. The RAM waybill in the pouch indicated " Parcel 2 0f 2 ". Geewiz made use of Bobgo as a courier service. RAM and Bobgo insists that the inverter was delivered. By 16:00 on 22 September 2026 I am still waiting on a response from Geewiz and/or Bobgo to my urgent plea for assistance to locate the inverter. In the interim I am still without a power supply on the farm. It seems that one has to be careful of this supplier and its courier partners.
1 reviews | Active since Nov 2018
Non performance by GEEWIZ
On 14 September 2026 I bought an inverter and a battery cable from Geewiz. After a day or two I wanted to track my order, but the Geewiz website was " out of order ". The following day the website indicated that my order was cancelled. After a about a week the cable only was delivered in a RAM pouch - no inverter. The RAM waybill in the pouch indicated " Parcel 2 0f 2 ". Geewiz made use of Bobgo as a courier service. RAM and Bobgo insists that the inverter was delivered. By 16:00 on 22 September 2026 I am still waiting on a response from Geewiz and/or Bobgo to my urgent plea for assistance to locate the inverter. In the interim I am still without a power supply on the farm. It seems that one has to be careful of this supplier and its courier partners.
1 reviews | Active since Jul 2017
Worst experience
This is the worst experience I have had with a store in a while. I paid to get an item delivered the same day as that option was provided, I was then notified that someone a Geewiz informed the courier company only to pick my package up after 16h00 for delivery next day. I phoned Geewiz twice, the first time the lady informed me she will get back to me in a few min, NEVER HAPPENED. The second time the lady put me on hold, I waited for over 10 min and I ended up ending the call as clearly no one was going to handle this issue.
1 reviews | Active since Jul 2017
Worst experience
This is the worst experience I have had with a store in a while. I paid to get an item delivered the same day as that option was provided, I was then notified that someone a Geewiz informed the courier company only to pick my package up after 16h00 for delivery next day. I phoned Geewiz twice, the first time the lady informed me she will get back to me in a few min, NEVER HAPPENED. The second time the lady put me on hold, I waited for over 10 min and I ended up ending the call as clearly no one was going to handle this issue.
1 reviews | Active since Apr 2010
Excellent & Speedy Service
I am extremely happy with the customer service provided to me by the staff at GeeWiz. I purchased a 3D printer from them almost 1 year ago, and last night it decided to die on me. I contacted Geewiz through their website and explained the situation to them. They responded immediately and offered to send me the replacement part I need today (which will hopefully come tomorrow and solve my problem) The staff have been super friendly whenever I have dealt with them, and I am happy with the service I have recieved.
1 reviews | Active since Apr 2010
Excellent & Speedy Service
I am extremely happy with the customer service provided to me by the staff at GeeWiz. I purchased a 3D printer from them almost 1 year ago, and last night it decided to die on me. I contacted Geewiz through their website and explained the situation to them. They responded immediately and offered to send me the replacement part I need today (which will hopefully come tomorrow and solve my problem) The staff have been super friendly whenever I have dealt with them, and I am happy with the service I have recieved.