1 reviews | Active since Nov 2022
Zero return policy and rude customer support.
Sent me the incorrect products and wouldn't refund me. Treated poorly by customer service too. Take your business elsewhere.
Hi Byron,
We are genuinely sorry to hear that you were unhappy with your experience and, in particular, that you felt you were not treated with the level of service you expected from us.
We understand how disappointing it can be when a product does not look exactly as expected. The listing does specify the cable as grey, and the product image is provided for illustrative purposes. However, we acknowledge that the image may have created a different expectation regarding the colour, and we apologise for any confusion this may have caused.
We also regret that your interaction with our customer service team left you feeling that your concerns were not handled appropriately. This is certainly not the experience we aim to provide.
We appreciate you taking the time to share your feedback. We will use it to review how we present product images and information, as well as how we handle similar concerns, to ensure a better customer experience going forward.
Regards,
Geewiz Management.
Hi Byron,
We are genuinely sorry to hear that you were unhappy with your experience and, in particular, that you felt you were not treated with the level of service you expected from us.
We understand how disappointing it can be when a product does not look exactly as expected. The listing does specify the cable as grey, and the product image is provided for illustrative purposes. However, we acknowledge that the image may have created a different expectation regarding the colour, and we apologise for any confusion this may have caused.
We also regret that your interaction with our customer service team left you feeling that your concerns were not handled appropriately. This is certainly not the experience we aim to provide.
We appreciate you taking the time to share your feedback. We will use it to review how we present product images and information, as well as how we handle similar concerns, to ensure a better customer experience going forward.
Regards,
Geewiz Management.