1 reviews | Active since Jul 2012
On-line ********
just now New Another day another online ****. Promised same day delivery, which then became the next day, and then eventually the day after the next.
Needless to say it never arrived but money was gladly taken! And of course no-one in the call centre is helpful and just as predictably senior management is not ever available!
Hi Gavin
We sincerely apologise for the frustration and disappointment caused by this experience.
We would, however, like to clarify that your order was processed in accordance with the timeframes and processes outlined on our website. As we also work with external suppliers, certain processes and arrangements need to be followed, which can unfortunately impact delivery timelines.
Our team did make several attempts to assist you and address your concerns. However, we do believe that communication needs to remain respectful on both sides. It becomes very difficult for our agents to assist effectively when they are subjected to extremely vulgar and derogatory language while simply trying to do their jobs.
As discussed with you telephonically and confirmed via email, your order will be refunded.
Once again, we apologise that we could not provide you with the experience you expected.
Regards,
The Geewiz Team
Hi Gavin
We sincerely apologise for the frustration and disappointment caused by this experience.
We would, however, like to clarify that your order was processed in accordance with the timeframes and processes outlined on our website. As we also work with external suppliers, certain processes and arrangements need to be followed, which can unfortunately impact delivery timelines.
Our team did make several attempts to assist you and address your concerns. However, we do believe that communication needs to remain respectful on both sides. It becomes very difficult for our agents to assist effectively when they are subjected to extremely vulgar and derogatory language while simply trying to do their jobs.
As discussed with you telephonically and confirmed via email, your order will be refunded.
Once again, we apologise that we could not provide you with the experience you expected.
Regards,
The Geewiz Team
Hi Gavin
We understand that you are unhappy with the outcome;
however, we do need to clarify that the statement provided is accurate.
We have recorded call logs and email threads showing the attempts made by our agents to assist you and resolve the matter. We also have a record of the call made by our senior to try and rectify the issue, during which our staff member was repeatedly subjected to profanities. Our team remained professional and continued trying to assist despite this.
Once again, the 16:30 time referred to was the estimated time for the item to arrive at our offices, and was not a promise that the item would be delivered to you by 16:30. This was explained to you at the time.
GeeWiz does not offer same-day delivery, and your order was processed in accordance with our normal delivery process. The fact that payment was made does not mean that same-day delivery is guaranteed.
We appreciate that you are disappointed that the delivery did not meet your expectations, but we cannot agree that the team made no effort to assist or that delivery by 16:30 to your address was promised when our records and communication show otherwise.
Regards,
The Geewiz Team
Hi Gavin
We understand that you are unhappy with the outcome;
however, we do need to clarify that the statement provided is accurate.
We have recorded call logs and email threads showing the attempts made by our agents to assist you and resolve the matter. We also have a record of the call made by our senior to try and rectify the issue, during which our staff member was repeatedly subjected to profanities. Our team remained professional and continued trying to assist despite this.
Once again, the 16:30 time referred to was the estimated time for the item to arrive at our offices, and was not a promise that the item would be delivered to you by 16:30. This was explained to you at the time.
GeeWiz does not offer same-day delivery, and your order was processed in accordance with our normal delivery process. The fact that payment was made does not mean that same-day delivery is guaranteed.
We appreciate that you are disappointed that the delivery did not meet your expectations, but we cannot agree that the team made no effort to assist or that delivery by 16:30 to your address was promised when our records and communication show otherwise.
Regards,
The Geewiz Team