1 reviews | Active since Oct 2017
Disappointing After-Sales Service and Incorrect Product Received
I purchased two folding tables from GeeWiz, which were delivered on the 13th. Upon inspecting the tables, I noticed several discrepancies: the branding was incorrect, the serial number ***, and the weight was different from what was advertised. The tables also did not appear to be as heavy-duty as expected, particularly when compared with other tables in the same price range.
I contacted you on the day of delivery and was asked to email photographs as evidence, which I promptly provided. However, four days later, my issue remains unresolved, and I am still waiting for a proper response and resolution regarding two tables.
What is particularly disappointing is the lack of communication and follow-up. As a customer, I should not have to repeatedly chase a company for feedback on a legitimate product query. Your team should be proactively communicating with its customers rather than leaving them to follow up for updates.
Furthermore, I would expect you to have a better working relationship with your suppliers and the ability to obtain timely answers regarding basic product discrepancies such as this.
This experience has been frustrating and has left me questioning the accuracy of the product information advertised on your website, as well as the quality of your after-sales service.
I hope you take this feedback seriously, improve supplier communication and customer service processes, and provide a resolution to my issue. Customers deserve to receive the product advertised and to be kept informed when a problem arises.
Hi Preshen
We sincerely apologise for the frustration and disappointment you have experienced with your order and for the time it has taken us to address your concerns.
We understand your concerns regarding the discrepancies with the tables and agree that you should receive products that match the descriptions and specifications advertised on our website.
Some of our items are held by our suppliers, and when concerns like this arise, we escalate the matter to the relevant supplier to investigate and advise on the way forward. However, we understand that this process should not come at the expense of keeping our customers informed, and we are truly sorry that you had to wait so long for feedback and follow up with us for an update.
I can see that one of our agents has since confirmed that we may proceed with the return, as advised by the supplier. We apologise profusely that it took this long to reach this point, and we regret the inconvenience this has caused you.
We take your feedback regarding our communication and after-sales service seriously, and we are sorry that we fell short of your expectations. This is not the experience we want our customers to have, and we appreciate you bringing this to our attention.
Regards,
The Geewiz Team
Hi Preshen
We sincerely apologise for the frustration and disappointment you have experienced with your order and for the time it has taken us to address your concerns.
We understand your concerns regarding the discrepancies with the tables and agree that you should receive products that match the descriptions and specifications advertised on our website.
Some of our items are held by our suppliers, and when concerns like this arise, we escalate the matter to the relevant supplier to investigate and advise on the way forward. However, we understand that this process should not come at the expense of keeping our customers informed, and we are truly sorry that you had to wait so long for feedback and follow up with us for an update.
I can see that one of our agents has since confirmed that we may proceed with the return, as advised by the supplier. We apologise profusely that it took this long to reach this point, and we regret the inconvenience this has caused you.
We take your feedback regarding our communication and after-sales service seriously, and we are sorry that we fell short of your expectations. This is not the experience we want our customers to have, and we appreciate you bringing this to our attention.
Regards,
The Geewiz Team