Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Game presents a customer experience under severe strain. Customers consistently report faulty appliances entering repeat repair cycles, refunds withheld for weeks, and online orders that are paid for but never delivered. A recurring theme is unanswered store phones and complaints closed without resolution. Isolated praise for named consultants and occasional fast deliveries stands in sharp contrast to the dominant pattern of unresolved post purchase disputes across every channel.
Top Strengths:
- •Customer Service & Support: Customer Service and Support (1.2) is the least damaged theme, carried by named consultants such as Pryford at Cresta, Marius Muller at Pine Crest and online agent Eghom. These individuals are celebrated warmly, though they remain exceptions within an otherwise unreachable and dismissive support structure.
Replied to 100% of negative reviews
Reply time on negative reviews: 10h 47m
TrustIndex
2.6
Ranking
#4
in Grocery & Food
Reply Time
10h 34m
NPS Score
-72
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 10h 47m
Nov '25 - Oct '26
Frequently Asked Questions About Game
What do customers say about Game?
Based on recent customer reviews, Game presents a customer experience under severe strain. Customers consistently report faulty appliances entering repeat repair cycles, refunds withheld for weeks, and online orders that are paid for but never delivered. A recurring theme is unanswered store phones and complaints closed without resolution. Isolated praise for named consultants and occasional fast deliveries stands in sharp contrast to the dominant pattern of unresolved post purchase disputes across every channel.
What is Game's biggest strength?
Game's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customer Service and Support (1.2) is the least damaged theme, carried by named consultants such as Pryford at Cresta, Marius Muller at Pine Crest and online agent Eghom. These individuals are celebrated warmly, though they remain exceptions within an otherwise unreachable and dismissive support structure.
What are the most common complaints about Game?
The most common complaint about Game, based on Hellopeter's AI analysis of recent customer reviews, is Accounts, Billing & Digital Platforms. Accounts, Billing and Digital Platforms (1.1) suffers from checkout failures where cards are debited but orders marked failed, unauthorised Blue Label and mobile content subscriptions appearing on RCS accounts, payments taking days to reflect, and accounts customers cannot close despite repeated requests.
How does Game compare to other Grocery & Food companies?
Game scores 1 out of 5 on Hellopeter's AI analysis of service quality in Grocery & Food, compared to the Grocery & Food industry average of 1.2. Their strongest theme is Customer Service (1.3); their weakest is Complaints & Returns (0.8). The top AI-rated Grocery & Food business on Hellopeter is Boxer Superstores (1.3). How is the AI Score calculated? →
Is Game trustworthy?
Game has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 872 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 10 hours 47 min. Hellopeter has tracked Game across 17,030 total reviews. How is the TrustIndex calculated? →
Recent reviews (872)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Ordered a washing machine online,then it was the wrong size,so they were quick to come and collect it,within 2 days
Been waiting over a month now for my refund,everytime I call they have excuses.
1 reviews | Active since Oct 2026
Ordered a washing machine online,then it was the wrong size,so they were quick to come and collect it,within 2 days
Been waiting over a month now for my refund,everytime I call they have excuses.
1 reviews | Active since Oct 2026
Failed Game online purchase — refund still outstanding
I am extremely disappointed with the way Game has handled my refund. On 30 September 2026, I attempted to make an online purchase through Game. The transaction was unsuccessful, yet the money was deducted from my bank account. I contacted Game to follow up and was advised to log a refund request, which I did. I was then informed that my refund would be processed within 7–14 working days. I have submitted all the required documentation, as requested. However, almost a month later, I'm still without my money and continue to be moved from one department or representative to another without a satisfactory resolution. I fail to understand why a failed transaction, for which all the necessary paperwork has already been submitted, is taking so long to resolve. The turnaround time communicated to me has passed, and I shouldn't have to repeatedly follow up for a refund on a purchase that was never successfully completed. I'm requesting that Game urgently investigate this matter and revert to me
1 reviews | Active since Oct 2026
Failed Game online purchase — refund still outstanding
I am extremely disappointed with the way Game has handled my refund. On 30 September 2026, I attempted to make an online purchase through Game. The transaction was unsuccessful, yet the money was deducted from my bank account. I contacted Game to follow up and was advised to log a refund request, which I did. I was then informed that my refund would be processed within 7–14 working days. I have submitted all the required documentation, as requested. However, almost a month later, I'm still without my money and continue to be moved from one department or representative to another without a satisfactory resolution. I fail to understand why a failed transaction, for which all the necessary paperwork has already been submitted, is taking so long to resolve. The turnaround time communicated to me has passed, and I shouldn't have to repeatedly follow up for a refund on a purchase that was never successfully completed. I'm requesting that Game urgently investigate this matter and revert to me
1 reviews | Active since Oct 2026
There is no ventilation,the place is too hot, I nearly fainted while standing in line, while thei...
There is no ventilation,the place is too hot, I nearly fainted while standing in line, while their cashiers have self fan. Only 3 tills open this month end
1 reviews | Active since Oct 2026
There is no ventilation,the place is too hot, I nearly fainted while standing in line, while thei...
There is no ventilation,the place is too hot, I nearly fainted while standing in line, while their cashiers have self fan. Only 3 tills open this month end
1 reviews | Active since Sept 2010
Poor Products
Purchase a product warranty is in place but still one has to pay, we bought 2 **** eaters in Feb and March. Both broke at the same time took it back to the store and had to pay 400 for the repair of one.
1 reviews | Active since Sept 2010
Poor Products
Purchase a product warranty is in place but still one has to pay, we bought 2 **** eaters in Feb and March. Both broke at the same time took it back to the store and had to pay 400 for the repair of one.
1 reviews | Active since Aug 2026
Misleading 'Competition' offers
They invite you to buy from them with a competition and vouchers to win, but there is absolutely no link where one can participate in the survey. The barcode and the QR code also don't work, as the QR code is not clear because the ink at the till doesn't come through clearly. The *** only directs you to the terms and conditions with no survey to be seen. Customer care phoned me after my complaint but also did not understand it and therefore couldn't assist me. I am mad because it is not only misleading, it also wastes my time. So, is this a real competition or just a way to attract customers? Steps to Enter the Competition Make a Purchase: Purchase any product or service from Game South Africa (or affiliate Massmart brands like Makro or Builders). Receive the Link: You will receive a unique, voluntary survey link via *** or SMS based on your customer shopping transaction. Complete Within 7 Days: Click the link and complete all the required customer feedback questions honestly. The unique link expires 7 calendar days after it is issued.
1 reviews | Active since Aug 2026
Misleading 'Competition' offers
They invite you to buy from them with a competition and vouchers to win, but there is absolutely no link where one can participate in the survey. The barcode and the QR code also don't work, as the QR code is not clear because the ink at the till doesn't come through clearly. The *** only directs you to the terms and conditions with no survey to be seen. Customer care phoned me after my complaint but also did not understand it and therefore couldn't assist me. I am mad because it is not only misleading, it also wastes my time. So, is this a real competition or just a way to attract customers? Steps to Enter the Competition Make a Purchase: Purchase any product or service from Game South Africa (or affiliate Massmart brands like Makro or Builders). Receive the Link: You will receive a unique, voluntary survey link via *** or SMS based on your customer shopping transaction. Complete Within 7 Days: Click the link and complete all the required customer feedback questions honestly. The unique link expires 7 calendar days after it is issued.
1 reviews | Active since Jun 2022
Bad service
Hellopeter Team and game management. My name is khanyisile I want to complain about the poor service at Game Store at Jabulani Mall Soweto. I visited the store on 17 October 2026. The store was very hot because there was no conditioning. The queue was very long and slow. Because of heat long waiting time, I started to feel dizzy and unwell. The was no staff to assist us or to open more tills. This is not safe specially for older customers. I am very disappointed with this experience. Kindly request 1 That the air conditioning be fixed urgently 2 That more cashiers be opened to reduce queue. My Contact number *** Thank you for assistance Kind regards Khanyisile
1 reviews | Active since Jun 2022
Bad service
Hellopeter Team and game management. My name is khanyisile I want to complain about the poor service at Game Store at Jabulani Mall Soweto. I visited the store on 17 October 2026. The store was very hot because there was no conditioning. The queue was very long and slow. Because of heat long waiting time, I started to feel dizzy and unwell. The was no staff to assist us or to open more tills. This is not safe specially for older customers. I am very disappointed with this experience. Kindly request 1 That the air conditioning be fixed urgently 2 That more cashiers be opened to reduce queue. My Contact number *** Thank you for assistance Kind regards Khanyisile
1 reviews | Active since Jul 2020
Disgusted and irritated
Game stores decided to deduct a whole R1000 from my account, without discussing it with me, furthermore I had a chat with a consultant that told me that I will pay R300 and something my normal installment this month. That was a lie they end up doing whatever they want when you, take this up with game they tell you it's an RCS matter how convenient seeing that the credit agreement we signed was with game stores, I'm writing this to make people aware how these credit companies ***** from clients without even feeling ashamed I don't want a call to say that we will look into this, I want this nonsense to stop because this is putting me in an incredible difficult situation. This company is the worst and I won't recommend anyone to take up any form of agreement with them.
1 reviews | Active since Jul 2020
Disgusted and irritated
Game stores decided to deduct a whole R1000 from my account, without discussing it with me, furthermore I had a chat with a consultant that told me that I will pay R300 and something my normal installment this month. That was a lie they end up doing whatever they want when you, take this up with game they tell you it's an RCS matter how convenient seeing that the credit agreement we signed was with game stores, I'm writing this to make people aware how these credit companies ***** from clients without even feeling ashamed I don't want a call to say that we will look into this, I want this nonsense to stop because this is putting me in an incredible difficult situation. This company is the worst and I won't recommend anyone to take up any form of agreement with them.
1 reviews | Active since Oct 2026
I purchased a Univa gas stove on the 22nd of August and it was delivered on the 24th of August
I purchased a Univa gas stove on the 22nd of August and it was delivered on the 24th of August. On the 21st of September, Gas Boys came to do the installation and noticed that the oven was not working. On the same day, I went to Game to report that the oven is not working and I was advised that a technician would be sent. The technician arrived on the 29th of September to assess the stove and found that the stove does not have a gas tap. He advised that they will order it and come back to install it. On the 14th of October the technician can back and he replaced the gas tap but still the oven was not working and he said to me he assumes that the connector block might be the problem and he will order it. I sent an *** to Game complaints and I keep on calling them they are telling me that my complaint was assigned to someone who is currently not at work and they will ask his line manager to contact me but they did not call me at all
1 reviews | Active since Oct 2026
I purchased a Univa gas stove on the 22nd of August and it was delivered on the 24th of August
I purchased a Univa gas stove on the 22nd of August and it was delivered on the 24th of August. On the 21st of September, Gas Boys came to do the installation and noticed that the oven was not working. On the same day, I went to Game to report that the oven is not working and I was advised that a technician would be sent. The technician arrived on the 29th of September to assess the stove and found that the stove does not have a gas tap. He advised that they will order it and come back to install it. On the 14th of October the technician can back and he replaced the gas tap but still the oven was not working and he said to me he assumes that the connector block might be the problem and he will order it. I sent an *** to Game complaints and I keep on calling them they are telling me that my complaint was assigned to someone who is currently not at work and they will ask his line manager to contact me but they did not call me at all