1 reviews | Active since Jun 2022
Bad service
Hellopeter Team and game management.
My name is khanyisile I want to complain about the poor service at Game Store at Jabulani Mall Soweto.
I visited the store on 17 October 2026. The store was very hot because there was no conditioning. The queue was very long and slow.
Because of heat long waiting time, I started to feel dizzy and unwell. The was no staff to assist us or to open more tills. This is not safe specially for older customers.
I am very disappointed with this experience.
Kindly request 1 That the air conditioning be fixed urgently 2 That more cashiers be opened to reduce queue.
My Contact number *** Thank you for assistance
Kind regards Khanyisile
Hi Khanyisile,
Thank you for reaching out.
Please accept our sincere apologies for the disappointing experience you encountered at our Game Jabulani Mall store on 17 October 2026.
We are truly sorry to hear that the store environment was uncomfortable due to the lack of air conditioning and that the long waiting times at the tills caused you to feel dizzy and unwell.
Please be advised that we wll have this matter escalated to our store management team for this matter to be addressed. We will contact you as soon as we have an update.
Once again, we sincerely apologise for the inconvenience and discomfort caused. We value your feedback as it helps us improve our customers' shopping experience.
Kind regards
Game Social Media Team
Hi Khanyisile,
Thank you for reaching out.
Please accept our sincere apologies for the disappointing experience you encountered at our Game Jabulani Mall store on 17 October 2026.
We are truly sorry to hear that the store environment was uncomfortable due to the lack of air conditioning and that the long waiting times at the tills caused you to feel dizzy and unwell.
Please be advised that we wll have this matter escalated to our store management team for this matter to be addressed. We will contact you as soon as we have an update.
Once again, we sincerely apologise for the inconvenience and discomfort caused. We value your feedback as it helps us improve our customers' shopping experience.
Kind regards
Game Social Media Team