Failed Game online purchase — refund still outstanding

I am extremely disappointed with the way Game has handled my refund. On 30 September 2026, I attempted to make an online purchase through Game. The transaction was unsuccessful, yet the money was deducted from my bank account. I contacted Game to follow up and was advised to log a refund request, which I did. I was then informed that my refund would be processed within 7–14 working days. I have submitted all the required documentation, as requested. However, almost a month later, I'm still without my money and continue to be moved from one department or representative to another without a satisfactory resolution. I fail to understand why a failed transaction, for which all the necessary paperwork has already been submitted, is taking so long to resolve. The turnaround time communicated to me has passed, and I shouldn't have to repeatedly follow up for a refund on a purchase that was never successfully completed. I'm requesting that Game urgently investigate this matter and revert to me