Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Flight Centre South Africa delivers a sharply divided experience. Individual consultants such as Tristan, Nadia, Lori, Justin and La-May earn strong praise for patience, fast quotes and stress-free itineraries, with several travellers returning to the same agent repeatedly. Most feedback, however, describes unanswered enquiries, quotations that never arrive and drawn-out refund battles linked to cancelled Emirates and war-affected flights. Others report booking errors, inaccurate resort information, undisclosed luggage and infrastructure charges, and branches offering little ownership once a complaint is escalated.
Replied to 100% of negative reviews
Reply time on negative reviews: 14h 5m
TrustIndex
4.4
Ranking
#11
in Travel Agencies
Reply Time
12h 51m
NPS Score
-12
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 14h 5m
Nov '25 - Oct '26
Frequently Asked Questions About Flight Centre South Africa
What do customers say about Flight Centre South Africa?
Based on recent customer reviews, Flight Centre South Africa delivers a sharply divided experience. Individual consultants such as Tristan, Nadia, Lori, Justin and La-May earn strong praise for patience, fast quotes and stress-free itineraries, with several travellers returning to the same agent repeatedly. Most feedback, however, describes unanswered enquiries, quotations that never arrive and drawn-out refund battles linked to cancelled Emirates and war-affected flights. Others report booking errors, inaccurate resort information, undisclosed luggage and infrastructure charges, and branches offering little ownership once a complaint is escalated.
Is Flight Centre South Africa trustworthy?
Flight Centre South Africa has a TrustIndex of 4.4 out of 10 on Hellopeter, based on 43 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 14 hours 5 min. Hellopeter has tracked Flight Centre South Africa across 2,239 total reviews. How is the TrustIndex calculated? →
Recent reviews (43)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Flight Centre Hilton – Disappointing Honeymoon Experience and No Resolution to Date
We booked our honeymoon accommodations through Flight Centre because of its reputation as a global travel company. We trusted the brand to ensure our arrangements were handled professionally and to give us peace of mind during such a special occasion. Unfortunately, our experience has been extremely disappointing. Our itinerary confirmed a Beach Front Private Suite, along with an all-inclusive package that was communicated as including free-flow beverages. Upon arrival, we discovered discrepancies with both our accommodation and the package inclusions. We spent approximately three hours in the hotel lobby trying to resolve the accommodation issues and arrived at our room far later than expected. Our first night was significantly disrupted, and instead of enjoying our honeymoon, we spent valuable time dealing with problems that should never have occurred. We also had to pay for drinks out of our own pockets despite having booked an all-inclusive package (which we had also not budgeted for). Since returning to South Africa, we have repeatedly followed up with Flight Centre regarding our refund and compensation. Despite numerous emails and assurances that the matter has been escalated, we still have no confirmed resolution. Our biggest concern is that Flight Centre appears to be making our resolution dependent on its communications with its third-party supplier. We booked and paid through Flight Centre, not the supplier. We chose Flight Centre because we trusted its reputation and expected it to take responsibility for the service it sold us. Its internal supplier arrangements should not leave us caught in the middle, waiting indefinitely for a resolution. As a commercial business that earns revenue from bookings, Flight Centre should take ownership of its customers' complaints rather than leaving them to chase updates while it attempts to resolve matters with third parties. Our honeymoon was a once-in-a-lifetime occasion, yet it was disrupted from the very first night. The time lost cannot be recovered, and the continued delays since our return have only added to our frustration. It is extremely disappointing that a company of Flight Centre's standing has handled this situation in a way that has seriously undermined our trust in the brand. We are still waiting for a meaningful outcome rather than further updates about an ongoing investigation.
1 reviews | Active since Oct 2026
Flight Centre Hilton – Disappointing Honeymoon Experience and No Resolution to Date
We booked our honeymoon accommodations through Flight Centre because of its reputation as a global travel company. We trusted the brand to ensure our arrangements were handled professionally and to give us peace of mind during such a special occasion. Unfortunately, our experience has been extremely disappointing. Our itinerary confirmed a Beach Front Private Suite, along with an all-inclusive package that was communicated as including free-flow beverages. Upon arrival, we discovered discrepancies with both our accommodation and the package inclusions. We spent approximately three hours in the hotel lobby trying to resolve the accommodation issues and arrived at our room far later than expected. Our first night was significantly disrupted, and instead of enjoying our honeymoon, we spent valuable time dealing with problems that should never have occurred. We also had to pay for drinks out of our own pockets despite having booked an all-inclusive package (which we had also not budgeted for). Since returning to South Africa, we have repeatedly followed up with Flight Centre regarding our refund and compensation. Despite numerous emails and assurances that the matter has been escalated, we still have no confirmed resolution. Our biggest concern is that Flight Centre appears to be making our resolution dependent on its communications with its third-party supplier. We booked and paid through Flight Centre, not the supplier. We chose Flight Centre because we trusted its reputation and expected it to take responsibility for the service it sold us. Its internal supplier arrangements should not leave us caught in the middle, waiting indefinitely for a resolution. As a commercial business that earns revenue from bookings, Flight Centre should take ownership of its customers' complaints rather than leaving them to chase updates while it attempts to resolve matters with third parties. Our honeymoon was a once-in-a-lifetime occasion, yet it was disrupted from the very first night. The time lost cannot be recovered, and the continued delays since our return have only added to our frustration. It is extremely disappointing that a company of Flight Centre's standing has handled this situation in a way that has seriously undermined our trust in the brand. We are still waiting for a meaningful outcome rather than further updates about an ongoing investigation.
1 reviews | Active since Dec 2011
Poor service Nombuso
Tried to get a quote online and was initially quite surprised when an agent Nombuso Msane replied quickly. However, it all went downhill thereafter as I tried to modify the travel itinerary for purpose. She promised to alter the itenary but never came back or replied further. Poor, and u acceptable service Nombuso.
1 reviews | Active since Dec 2011
Poor service Nombuso
Tried to get a quote online and was initially quite surprised when an agent Nombuso Msane replied quickly. However, it all went downhill thereafter as I tried to modify the travel itinerary for purpose. She promised to alter the itenary but never came back or replied further. Poor, and u acceptable service Nombuso.
1 reviews | Active since Jul 2024
Disgusting Flight Centre Enquiries Centre!
Phoned Flight Centre help/ enquiries/ booking, line on Saturday 10th October 2026, 9h40. Held on for 40 minutes. No response!!!! I eventually cut the call. Listened to music...fir 40 minutes. Wasted my time and airtime. No system response that we are sorry for the long wait and we will get back to you.. If you like speaking to a human, like I do, this is the worst service ever!! If this is there before sales service will hate to see the after sales service! Disgusting
1 reviews | Active since Jul 2024
Disgusting Flight Centre Enquiries Centre!
Phoned Flight Centre help/ enquiries/ booking, line on Saturday 10th October 2026, 9h40. Held on for 40 minutes. No response!!!! I eventually cut the call. Listened to music...fir 40 minutes. Wasted my time and airtime. No system response that we are sorry for the long wait and we will get back to you.. If you like speaking to a human, like I do, this is the worst service ever!! If this is there before sales service will hate to see the after sales service! Disgusting
1 reviews | Active since Mar 2023
Extremely disappointing service from flight centre Hillcrest, leading to serious consequences for my Schengen visa application
Flight Centre Hillcrest supp**** unreliable documents, causing costly visa refusal—resolve this urgently.I dealt with Kabelo Maluleka in relation to my travel arrangements and visa application. As part of the documentation provided to me, I was given accommodation vouchers/confirmations for my trip that have been canceled and my visa was declined due to unreliable/false accommodation information. His team leader Yuthiksn Rabilal was equally rude and defensive, saying they are not visa specialists and its what it is. Nobody is taking accountability.
1 reviews | Active since Mar 2023
Extremely disappointing service from flight centre Hillcrest, leading to serious consequences for my Schengen visa application
Flight Centre Hillcrest supp**** unreliable documents, causing costly visa refusal—resolve this urgently.I dealt with Kabelo Maluleka in relation to my travel arrangements and visa application. As part of the documentation provided to me, I was given accommodation vouchers/confirmations for my trip that have been canceled and my visa was declined due to unreliable/false accommodation information. His team leader Yuthiksn Rabilal was equally rude and defensive, saying they are not visa specialists and its what it is. Nobody is taking accountability.
1 reviews | Active since Sept 2026
Bad service
I was at Canal walk in Cape town on the 19 on August regarding a quote for 8 adults an all inclusive package to Zanzibar in June 2027 there was a lady helping me I can't remember her name but I asked her to follow up on a upcoming trip Mauritius which we going to in December I inquire regarding the outstanding amount on the trip she helped me and I ask her for the Zanzibar quotation and up to this day I'm still waiting on the quote I was there on Sunday to see if she was working, unfortunately she was off and there was a temp working but she couldn't access anything but she took my details and ensured me that someone will contact me shame I'm still waiting I asked another travel agent for a quote and ooh boy I received it and I'm constantly on WhatsApp with them Pentravel if only I knew I would have gone with them also to Mauritius cause the travel agent from tygervalley that helped us with the Mauritius trip we've send emails WhatsApp messages but no reply is this the service from flight centre I'm out of words.
1 reviews | Active since Sept 2026
Bad service
I was at Canal walk in Cape town on the 19 on August regarding a quote for 8 adults an all inclusive package to Zanzibar in June 2027 there was a lady helping me I can't remember her name but I asked her to follow up on a upcoming trip Mauritius which we going to in December I inquire regarding the outstanding amount on the trip she helped me and I ask her for the Zanzibar quotation and up to this day I'm still waiting on the quote I was there on Sunday to see if she was working, unfortunately she was off and there was a temp working but she couldn't access anything but she took my details and ensured me that someone will contact me shame I'm still waiting I asked another travel agent for a quote and ooh boy I received it and I'm constantly on WhatsApp with them Pentravel if only I knew I would have gone with them also to Mauritius cause the travel agent from tygervalley that helped us with the Mauritius trip we've send emails WhatsApp messages but no reply is this the service from flight centre I'm out of words.
1 reviews | Active since Sept 2017
Flight Centre Tygervalley: Excellent Assistance by La-May
A massive thank you to La-May Lombard (Manager Travel Consultant) at Flight Centre Tygervalley! My wife, myself, and our group of ten had a wonderful experience planning our upcoming holiday. Over the past year, La-May took care of all the details for our three-country European trip, including Türkiye and a Mediterranean cruise, making the whole process smooth and stress-free. What felt like a mountain of paperwork at first turned into an effortless journey, and our travel packs are already packed and ready to go. Her rapport with us was fantastic, and we highly recommend both her and the Tygervalley branch. Keep up the amazing work, La-May, and continue to inspire your team. God bless you!
1 reviews | Active since Sept 2017
Flight Centre Tygervalley: Excellent Assistance by La-May
A massive thank you to La-May Lombard (Manager Travel Consultant) at Flight Centre Tygervalley! My wife, myself, and our group of ten had a wonderful experience planning our upcoming holiday. Over the past year, La-May took care of all the details for our three-country European trip, including Türkiye and a Mediterranean cruise, making the whole process smooth and stress-free. What felt like a mountain of paperwork at first turned into an effortless journey, and our travel packs are already packed and ready to go. Her rapport with us was fantastic, and we highly recommend both her and the Tygervalley branch. Keep up the amazing work, La-May, and continue to inspire your team. God bless you!
1 reviews | Active since Dec 2016
No service
Good day, I visited the Ballito branch of Flight Centre on 16-Aug-2026 to enquire about a booking for a vacation for me and my family. I was advised by a lady in the store that the travel agents do not work on Sundays. She then requested I leave my details for someone to get back to me. I completed a form with all the requested information and handed it to the lady in store. To date, 24-Aug-2026, nobody from Flight Centre Ballito Junction has made any contact with me. Regards, Malcolm
1 reviews | Active since Dec 2016
No service
Good day, I visited the Ballito branch of Flight Centre on 16-Aug-2026 to enquire about a booking for a vacation for me and my family. I was advised by a lady in the store that the travel agents do not work on Sundays. She then requested I leave my details for someone to get back to me. I completed a form with all the requested information and handed it to the lady in store. To date, 24-Aug-2026, nobody from Flight Centre Ballito Junction has made any contact with me. Regards, Malcolm
1 reviews | Active since Apr 2013
Will not refund me
So I have had the worst customer service feedback and support from flight center. They have my money for a refund and I am getting the run around and some ******* policy that not even my bank is aware of why. I have given proof and still no money. Next steps will be taken if not resolved asap
1 reviews | Active since Apr 2013
Will not refund me
So I have had the worst customer service feedback and support from flight center. They have my money for a refund and I am getting the run around and some ******* policy that not even my bank is aware of why. I have given proof and still no money. Next steps will be taken if not resolved asap