JN
Joy N
1 reviews | Active since Mar 2023
18 Sept 2026, 14:15
Extremely disappointing service from flight centre Hillcrest, leading to serious consequences for my Schengen visa application
Flight Centre Hillcrest supp**** unreliable documents, causing costly visa refusal—resolve this urgently.I dealt with Kabelo Maluleka in relation to my travel arrangements and visa application. As part of the documentation provided to me, I was given accommodation vouchers/confirmations for my trip that have been canceled and my visa was declined due to unreliable/false accommodation information. His team leader Yuthiksn Rabilal was equally rude and defensive, saying they are not visa specialists and its what it is. Nobody is taking accountability.
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Flight Centre South Africa's replyOfficial
18 Sept 2026, 19:01Dear Joy, thank you for bringing this matter to our attention. We are sincerely sorry to hear about your experience and the frustration and inconvenience caused by the outcome of your visa application.
Flight Centre takes concerns regarding travel documentation and customer service very seriously. While visa decisions are made solely by the relevant embassy or consulate, we understand your concerns regarding the accommodation documentation provided and the impact this may have had on your application.
We are equally concerned to hear about the manner in which your concerns were addressed, as providing respectful, professional service is a standard we expect from all of our team members. Your feedback regarding your interactions with Kabelo and Yuthika has been noted.
As this matter involves specific booking and visa-related details, we would appreciate the opportunity to investigate the circumstances fully and review the documentation and communication associated with your booking. Please contact us directly at socialmedia(at)flightcentre(dot)co(dot)za with your booking reference and contact information so that our Customer Experience team can assess the matter and work toward an appropriate resolution.
We value your feedback and regret that your experience did not meet the standards we aim to provide. We look forward to addressing your concerns and restoring your confidence in our service. ~L.V
Flight Centre takes concerns regarding travel documentation and customer service very seriously. While visa decisions are made solely by the relevant embassy or consulate, we understand your concerns regarding the accommodation documentation provided and the impact this may have had on your application.
We are equally concerned to hear about the manner in which your concerns were addressed, as providing respectful, professional service is a standard we expect from all of our team members. Your feedback regarding your interactions with Kabelo and Yuthika has been noted.
As this matter involves specific booking and visa-related details, we would appreciate the opportunity to investigate the circumstances fully and review the documentation and communication associated with your booking. Please contact us directly at socialmedia(at)flightcentre(dot)co(dot)za with your booking reference and contact information so that our Customer Experience team can assess the matter and work toward an appropriate resolution.
We value your feedback and regret that your experience did not meet the standards we aim to provide. We look forward to addressing your concerns and restoring your confidence in our service. ~L.V
Flight Centre South Africa's reply18 Sept 2026, 19:01
Official
Dear Joy, thank you for bringing this matter to our attention. We are sincerely sorry to hear about your experience and the frustration and inconvenience caused by the outcome of your visa application.
Flight Centre takes concerns regarding travel documentation and customer service very seriously. While visa decisions are made solely by the relevant embassy or consulate, we understand your concerns regarding the accommodation documentation provided and the impact this may have had on your application.
We are equally concerned to hear about the manner in which your concerns were addressed, as providing respectful, professional service is a standard we expect from all of our team members. Your feedback regarding your interactions with Kabelo and Yuthika has been noted.
As this matter involves specific booking and visa-related details, we would appreciate the opportunity to investigate the circumstances fully and review the documentation and communication associated with your booking. Please contact us directly at socialmedia(at)flightcentre(dot)co(dot)za with your booking reference and contact information so that our Customer Experience team can assess the matter and work toward an appropriate resolution.
We value your feedback and regret that your experience did not meet the standards we aim to provide. We look forward to addressing your concerns and restoring your confidence in our service. ~L.V
Flight Centre takes concerns regarding travel documentation and customer service very seriously. While visa decisions are made solely by the relevant embassy or consulate, we understand your concerns regarding the accommodation documentation provided and the impact this may have had on your application.
We are equally concerned to hear about the manner in which your concerns were addressed, as providing respectful, professional service is a standard we expect from all of our team members. Your feedback regarding your interactions with Kabelo and Yuthika has been noted.
As this matter involves specific booking and visa-related details, we would appreciate the opportunity to investigate the circumstances fully and review the documentation and communication associated with your booking. Please contact us directly at socialmedia(at)flightcentre(dot)co(dot)za with your booking reference and contact information so that our Customer Experience team can assess the matter and work toward an appropriate resolution.
We value your feedback and regret that your experience did not meet the standards we aim to provide. We look forward to addressing your concerns and restoring your confidence in our service. ~L.V