Bad service

I was at Canal walk in Cape town on the 19 on August regarding a quote for 8 adults an all inclusive package to Zanzibar in June 2027 there was a lady helping me I can't remember her name but I asked her to follow up on a upcoming trip Mauritius which we going to in December I inquire regarding the outstanding amount on the trip she helped me and I ask her for the Zanzibar quotation and up to this day I'm still waiting on the quote I was there on Sunday to see if she was working, unfortunately she was off and there was a temp working but she couldn't access anything but she took my details and ensured me that someone will contact me shame I'm still waiting I asked another travel agent for a quote and ooh boy I received it and I'm constantly on WhatsApp with them Pentravel if only I knew I would have gone with them also to Mauritius cause the travel agent from tygervalley that helped us with the Mauritius trip we've send emails WhatsApp messages but no reply is this the service from flight centre I'm out of words.