Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Fishaways is described by customers as a brand where the product promise repeatedly breaks down at store level. Recurring themes include missing items from paid orders, portions that shrink well below expectation, sushi and fish arriving soggy, burnt or off, and refund requests that go unanswered for weeks. A small number of branches earn genuine praise, but the pattern customers describe is inconsistency and poor follow-through.
Top Strengths:
- •Food Quality & Consistency: A handful of customers describe crispy, non-oily fish with decent chips as simple and satisfying, and Morula View is singled out for great food. Most reviewers, however, report shrinking portions, burnt or raw items and sushi that tastes stale.
TrustIndex
1.9
NPS Score
-95
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Fishaways
What do customers say about Fishaways?
Based on recent customer reviews, Fishaways is described by customers as a brand where the product promise repeatedly breaks down at store level. Recurring themes include missing items from paid orders, portions that shrink well below expectation, sushi and fish arriving soggy, burnt or off, and refund requests that go unanswered for weeks. A small number of branches earn genuine praise, but the pattern customers describe is inconsistency and poor follow-through.
What is Fishaways's biggest strength?
Fishaways's biggest strength, according to Hellopeter's AI analysis, is Food Quality & Consistency. A handful of customers describe crispy, non-oily fish with decent chips as simple and satisfying, and Morula View is singled out for great food. Most reviewers, however, report shrinking portions, burnt or raw items and sushi that tastes stale.
What are the most common complaints about Fishaways?
The most common complaint about Fishaways, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Staff Conduct. A dominant theme is head office and branch managers going silent on logged cases and refund requests. Customers describe cashiers ignoring them while serving others, managers refusing to intervene, and complaints met with excuses or attitude.
Is Fishaways trustworthy?
Fishaways has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 81 reviews in the last 12 months. Hellopeter has tracked Fishaways across 1,503 total reviews. How is the TrustIndex calculated? →
Recent reviews (81)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2020
GETTING SOMETHING LIKE LARGE SPIDER OR CRAB IN MY FOOD
I ORDERD TWO HOT POTS LAST SATURDAY AT BERGBRON FISHAWAY I ATE HALF , I THREW THE SLIP . I KEPT THE LEFT BOX AND HALF IN THE FRIDGE. WHEN I WENT TO FINISH THE BOX AS I PUT THE FOOD ON THE PLATE, SOMETHING LIKE BETWEEN A CRAB IR LARGE SPIDER POP BETWEEN THE FOOD. I WAS SICK HENCE I ATE A PIECE AND THROW. I AM CURRENTLY SICK EMOTIONALLY. I THREW ALL THE LEFT OVER. MY HUSBAND DIDN'T COMPLAIN TO THEM SINCE HE IS WORKING FAR PLEASE WATCH OUT WHEN YOU EAT FOOD FROM FISH AWAY BERGBRON. I TOOK SOME PHOTOS AND I HAVE THEM
1 reviews | Active since Oct 2020
GETTING SOMETHING LIKE LARGE SPIDER OR CRAB IN MY FOOD
I ORDERD TWO HOT POTS LAST SATURDAY AT BERGBRON FISHAWAY I ATE HALF , I THREW THE SLIP . I KEPT THE LEFT BOX AND HALF IN THE FRIDGE. WHEN I WENT TO FINISH THE BOX AS I PUT THE FOOD ON THE PLATE, SOMETHING LIKE BETWEEN A CRAB IR LARGE SPIDER POP BETWEEN THE FOOD. I WAS SICK HENCE I ATE A PIECE AND THROW. I AM CURRENTLY SICK EMOTIONALLY. I THREW ALL THE LEFT OVER. MY HUSBAND DIDN'T COMPLAIN TO THEM SINCE HE IS WORKING FAR PLEASE WATCH OUT WHEN YOU EAT FOOD FROM FISH AWAY BERGBRON. I TOOK SOME PHOTOS AND I HAVE THEM
1 reviews | Active since Jan 2026
Won't buy anything from there again.
Just bought the salmon California roll from Fishaways N1 City and the rice is overcooked, looks soggy and thin, the salmon is almost invisible and the staff did not wear gloves preparing it. Waste of money as it is going straight in the bin. Yuk......
1 reviews | Active since Jan 2026
Won't buy anything from there again.
Just bought the salmon California roll from Fishaways N1 City and the rice is overcooked, looks soggy and thin, the salmon is almost invisible and the staff did not wear gloves preparing it. Waste of money as it is going straight in the bin. Yuk......
1 reviews | Active since Jun 2014
Fishaways Chris Hani- undersized meal and undercooked food
This review applies to Fishaways Chris Hani. On 17 October an order was placed for a medium meal, a small meal was sent instead, with undercooked rice. When this was brought to the attention of the store, due to a refund not being processed by ***, their "customer care" was indifferent and did not apologise for the inconvenience. This was not the first time I experienced this from the store. I recommend not ordering from this branch. I have no experience with the other branches but absolutely appalled at the service all around.
1 reviews | Active since Jun 2014
Fishaways Chris Hani- undersized meal and undercooked food
This review applies to Fishaways Chris Hani. On 17 October an order was placed for a medium meal, a small meal was sent instead, with undercooked rice. When this was brought to the attention of the store, due to a refund not being processed by ***, their "customer care" was indifferent and did not apologise for the inconvenience. This was not the first time I experienced this from the store. I recommend not ordering from this branch. I have no experience with the other branches but absolutely appalled at the service all around.
1 reviews | Active since Dec 2016
Fishaways Mossel Bay
I had the worst experience with John, the so called manager who **** multiple times about my online order. He never apologized for the inconvenience they caused me. I called the store 8 times and the unprofessional staff acted like I'm a nuisance. Whilst I paid and expected a service. John promised me 2 call backs. That never happened. The driver called, apologized and explained what happened. Still no apology from the so called manager. The owner just called to ask for what happened and that also didn't yield any positive results. Johan lacks emotional intelligence and comprehension. He literally blamed me for his inability to express himself in English. He raised his voice at me when I told him that if I was a white customer my order issue would've been resolved by John. According to Johan the only way he can shut me up regarding their poor customer service is by paying back my money. That coming from a franchise owner is disturbing. This is actually harmful to the Fishaways brand. Johan is pathetic! However speaking to him made it clear why I was treated badly and **** to by his staff. I won't recommend that restaurant to anyone!
1 reviews | Active since Dec 2016
Fishaways Mossel Bay
I had the worst experience with John, the so called manager who **** multiple times about my online order. He never apologized for the inconvenience they caused me. I called the store 8 times and the unprofessional staff acted like I'm a nuisance. Whilst I paid and expected a service. John promised me 2 call backs. That never happened. The driver called, apologized and explained what happened. Still no apology from the so called manager. The owner just called to ask for what happened and that also didn't yield any positive results. Johan lacks emotional intelligence and comprehension. He literally blamed me for his inability to express himself in English. He raised his voice at me when I told him that if I was a white customer my order issue would've been resolved by John. According to Johan the only way he can shut me up regarding their poor customer service is by paying back my money. That coming from a franchise owner is disturbing. This is actually harmful to the Fishaways brand. Johan is pathetic! However speaking to him made it clear why I was treated badly and **** to by his staff. I won't recommend that restaurant to anyone!
1 reviews | Active since Oct 2025
Service at Fish aways Northmead Square sucks
At counter they ask first if one will be paying cash or card, once you tell them you will be paying by card they refuse to help you at the counter although they have card machines on the counters and tell you to use the self service tablets or what ever they call it and then the next customer they assist at the counter paying witb card. They are lazy unprofessional and rude and then have a funny attitude towards the clients about it. Think fish aways and steers need to rethink this way of doing business.
1 reviews | Active since Oct 2025
Service at Fish aways Northmead Square sucks
At counter they ask first if one will be paying cash or card, once you tell them you will be paying by card they refuse to help you at the counter although they have card machines on the counters and tell you to use the self service tablets or what ever they call it and then the next customer they assist at the counter paying witb card. They are lazy unprofessional and rude and then have a funny attitude towards the clients about it. Think fish aways and steers need to rethink this way of doing business.
1 reviews | Active since Sept 2020
False status updates
Lydenburg branch continously stating on the app the food is delivered and then only delivering 45mins after the claim they delivered. If you phone the branch they just state it was a mistake. If lodge a complaint on their *** care. No one gets back to you. Seems like @Fishaways support this *** service.
1 reviews | Active since Sept 2020
False status updates
Lydenburg branch continously stating on the app the food is delivered and then only delivering 45mins after the claim they delivered. If you phone the branch they just state it was a mistake. If lodge a complaint on their *** care. No one gets back to you. Seems like @Fishaways support this *** service.
1 reviews | Active since Jun 2022
Utterly shocked by Fishaways in Monument Park
I am extremely disappointed and honestly shocked by my experience with Fishaways in Monument Park today. I ordered sushi expecting a meal that was properly prepared and presented. Unfortunately, the presentation was already very disappointing and far below what I expected from an established food outlet. However, while inspecting my order and raising my concerns about the presentation, I discovered a strand of weave hair in the sushi. I was absolutely appalled. Finding hair in food is completely unacceptable and raises serious concerns about the hygiene standards and food-handling practices followed during preparation. This is not simply a matter of poor presentation or a meal that failed to meet expectations. It is a matter of cleanliness, food safety, and the basic standards customers have every right to expect when purchasing food. I paid for a meal and instead found myself dealing with an experience that left me shocked, disgusted, and deeply dissatisfied. No customer should have to encounter something like this. I expect Fishaways to take this complaint seriously, investigate what happened, and provide a satisfactory response. I sincerely hope that the necessary steps will be taken to ensure that no other customer has to experience the same thing. This experience has seriously undermined my confidence in the quality control and hygiene standards of this outlet.
1 reviews | Active since Jun 2022
Utterly shocked by Fishaways in Monument Park
I am extremely disappointed and honestly shocked by my experience with Fishaways in Monument Park today. I ordered sushi expecting a meal that was properly prepared and presented. Unfortunately, the presentation was already very disappointing and far below what I expected from an established food outlet. However, while inspecting my order and raising my concerns about the presentation, I discovered a strand of weave hair in the sushi. I was absolutely appalled. Finding hair in food is completely unacceptable and raises serious concerns about the hygiene standards and food-handling practices followed during preparation. This is not simply a matter of poor presentation or a meal that failed to meet expectations. It is a matter of cleanliness, food safety, and the basic standards customers have every right to expect when purchasing food. I paid for a meal and instead found myself dealing with an experience that left me shocked, disgusted, and deeply dissatisfied. No customer should have to encounter something like this. I expect Fishaways to take this complaint seriously, investigate what happened, and provide a satisfactory response. I sincerely hope that the necessary steps will be taken to ensure that no other customer has to experience the same thing. This experience has seriously undermined my confidence in the quality control and hygiene standards of this outlet.