Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Pedros Chicken shows deep and consistent customer experience failures across its branch network. Customers repeatedly describe missing items, wrong flavours and app orders marked delivered that never arrive under Order Accuracy & Delivery (0.9), alongside chicken described as boiled rather than flame grilled under Food Quality & Consistency (1.1). Individual named staff earn real praise, making Customer Service & Staff Conduct (1.8) the strongest theme only in relative terms.
Top Strengths:
- •Customer Service & Staff Conduct: The brightest spots are individual people. Customers name Siphesihle Qoto, Zandile, Keke, Gugu, Queen and Thina as warm, patient and genuinely helpful. Where managers take ownership and replace meals, customers say they will return, showing recovery is possible when staff care.
Replied to 100% of negative reviews
Reply time on negative reviews: 20h 59m
TrustIndex
2.8
Ranking
#2
in Restaurants
Reply Time
20h 48m
NPS Score
-56
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 20h 59m
Nov '25 - Oct '26
Frequently Asked Questions About Pedros Chicken
What do customers say about Pedros Chicken?
Based on recent customer reviews, Pedros Chicken shows deep and consistent customer experience failures across its branch network. Customers repeatedly describe missing items, wrong flavours and app orders marked delivered that never arrive under Order Accuracy & Delivery (0.9), alongside chicken described as boiled rather than flame grilled under Food Quality & Consistency (1.1). Individual named staff earn real praise, making Customer Service & Staff Conduct (1.8) the strongest theme only in relative terms.
What is Pedros Chicken's biggest strength?
Pedros Chicken's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Conduct. The brightest spots are individual people. Customers name Siphesihle Qoto, Zandile, Keke, Gugu, Queen and Thina as warm, patient and genuinely helpful. Where managers take ownership and replace meals, customers say they will return, showing recovery is possible when staff care.
What are the most common complaints about Pedros Chicken?
The most common complaint about Pedros Chicken, based on Hellopeter's AI analysis of recent customer reviews, is Wait Times & Speed of Service. Pre-orders placed through the app or by phone are routinely not started until the customer arrives, producing forty minute to ninety minute in-store waits. Customers describe later orders being served first, single tills at peak, and deliveries arriving hours late without communication.
How does Pedros Chicken compare to other Restaurants companies?
Pedros Chicken scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Restaurants, compared to the Restaurants industry average of 1.3. Their strongest theme is Customer Service (1.8); their weakest is Hygiene & Cleanliness (0.8). The top AI-rated Restaurants business on Hellopeter is (). How is the AI Score calculated? →
Is Pedros Chicken trustworthy?
Pedros Chicken has a TrustIndex of 2.8 out of 10 on Hellopeter, based on 547 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 20 hours 59 min. Hellopeter has tracked Pedros Chicken across 2,184 total reviews. How is the TrustIndex calculated? →
Recent reviews (547)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2022
Ordered food for delivery at Pedros Daveyton mall and to say I was dissappointed would be an unde...
Ordered food for delivery at Pedros Daveyton mall and to say I was dissappointed would be an understatemnt! The burger was dry,chicken under cooked and it had waaay too much lettuce and zero flavour!,The loaded paella bowl rice was under cooked.Yoh uh uh very disappointed!
1 reviews | Active since Oct 2022
Ordered food for delivery at Pedros Daveyton mall and to say I was dissappointed would be an unde...
Ordered food for delivery at Pedros Daveyton mall and to say I was dissappointed would be an understatemnt! The burger was dry,chicken under cooked and it had waaay too much lettuce and zero flavour!,The loaded paella bowl rice was under cooked.Yoh uh uh very disappointed!
1 reviews | Active since Mar 2020
Unprofessional
VERY DISAPPOINTING SERVICE AND AN EVEN MORE DISAPPOINTING RESPONSE TO MY COMPLAINT I am extremely disappointed with my experience with Pedros Jabulani Mall and, unfortunately, with the way my complaint was subsequently handled. On 9 September 2026, my mother and I had spent an incredibly difficult and emotionally draining day searching for my missing brother. We had been going from hospitals to mortuaries trying to find him, with no success. Exhausted and hungry, we decided to sit down at Pedros Jabulani Mall to eat and gather ourselves. I specifically ordered my meal with Sprinkle Hot, but that is not what I received. At that point, I was simply too physically and emotionally exhausted to complain at the restaurant, so I ate the food as it was. What makes this worse is that this was not my first experience with an incorrect order from Pedros. I had previously ordered online and experienced the same issue with my requested specifications not being followed. I eventually submitted a formal complaint on 27 September. Importantly, I also provided Pedros with the point-of-sale (POS) invoice as proof of the transaction, which contained information relating to the purchase. Despite providing this proof, Pedros responded that because the incident occurred on 9 September and was only reported on 27 September, the store would unfortunately not be able to conduct a thorough investigation due to the time that had elapsed. I find this response extremely disappointing. Yes, I did not complain immediately. My brother was missing. My mother and I were physically going from hospitals to mortuaries looking for him. Complaining about an incorrect chicken order was understandably not my priority during that period. However, the delay does not change the fact that I paid for a specific order and did not receive what I requested. More importantly, I provided a POS invoice, so I struggle to understand why the transaction could not at least be reviewed against the store's available records. I also made it clear that this was a REPEAT occurrence, not an isolated incident. As someone who works in customer service myself, I understand that mistakes happen. What matters is how a business responds and recovers when a customer raises a legitimate concern. Simply apologising, copying store management and saying my feedback has been "noted" does not, in my opinion, adequately address a repeated service issue — particularly when I provided proof of purchase. I wasn't looking for special treatment. I wanted accountability, a proper investigation and a reasonable resolution. Pedros, please do better — not only when preparing customers' food, but also in how legitimate complaints are investigated and resolved.
1 reviews | Active since Mar 2020
Unprofessional
VERY DISAPPOINTING SERVICE AND AN EVEN MORE DISAPPOINTING RESPONSE TO MY COMPLAINT I am extremely disappointed with my experience with Pedros Jabulani Mall and, unfortunately, with the way my complaint was subsequently handled. On 9 September 2026, my mother and I had spent an incredibly difficult and emotionally draining day searching for my missing brother. We had been going from hospitals to mortuaries trying to find him, with no success. Exhausted and hungry, we decided to sit down at Pedros Jabulani Mall to eat and gather ourselves. I specifically ordered my meal with Sprinkle Hot, but that is not what I received. At that point, I was simply too physically and emotionally exhausted to complain at the restaurant, so I ate the food as it was. What makes this worse is that this was not my first experience with an incorrect order from Pedros. I had previously ordered online and experienced the same issue with my requested specifications not being followed. I eventually submitted a formal complaint on 27 September. Importantly, I also provided Pedros with the point-of-sale (POS) invoice as proof of the transaction, which contained information relating to the purchase. Despite providing this proof, Pedros responded that because the incident occurred on 9 September and was only reported on 27 September, the store would unfortunately not be able to conduct a thorough investigation due to the time that had elapsed. I find this response extremely disappointing. Yes, I did not complain immediately. My brother was missing. My mother and I were physically going from hospitals to mortuaries looking for him. Complaining about an incorrect chicken order was understandably not my priority during that period. However, the delay does not change the fact that I paid for a specific order and did not receive what I requested. More importantly, I provided a POS invoice, so I struggle to understand why the transaction could not at least be reviewed against the store's available records. I also made it clear that this was a REPEAT occurrence, not an isolated incident. As someone who works in customer service myself, I understand that mistakes happen. What matters is how a business responds and recovers when a customer raises a legitimate concern. Simply apologising, copying store management and saying my feedback has been "noted" does not, in my opinion, adequately address a repeated service issue — particularly when I provided proof of purchase. I wasn't looking for special treatment. I wanted accountability, a proper investigation and a reasonable resolution. Pedros, please do better — not only when preparing customers' food, but also in how legitimate complaints are investigated and resolved.
1 reviews | Active since Jul 2023
Burnt food!!
I ordered pedros chicken online and collected from Blackheath. Order number: ***. I'm always happy with the food but today I got Salty Burnt meat with no sauce. I'm so disappointed.
1 reviews | Active since Jul 2023
Burnt food!!
I ordered pedros chicken online and collected from Blackheath. Order number: ***. I'm always happy with the food but today I got Salty Burnt meat with no sauce. I'm so disappointed.
1 reviews | Active since Apr 2023
Horrible
I am writing to formally follow up on a complaint regarding an order I purchased at Pedros Atredgeville on Saturday I paid R149 for a full chicken and chips, but when I arrived home and opened the package, I discovered that I had been given only half a chicken. I attempted to contact the store several times by phone, but unfortunately, no one answered. I then tried to seek assistance through Pedros' official TikTok page and also sent an email to the customer complaints department, but I have not received any meaningful assistance or resolution. I find this extremely disappointing, especially because I have made several attempts to resolve the matter directly and through your official customer-service channels. I would appreciate it if this matter could be investigated and resolved. I would also like feedback on what steps will be taken to address my complaint and ensure that customers receive exactly what they have paid for. I am able to provide proof of payment, the order details, and any other information required. I look forward to your urgent response
1 reviews | Active since Apr 2023
Horrible
I am writing to formally follow up on a complaint regarding an order I purchased at Pedros Atredgeville on Saturday I paid R149 for a full chicken and chips, but when I arrived home and opened the package, I discovered that I had been given only half a chicken. I attempted to contact the store several times by phone, but unfortunately, no one answered. I then tried to seek assistance through Pedros' official TikTok page and also sent an email to the customer complaints department, but I have not received any meaningful assistance or resolution. I find this extremely disappointing, especially because I have made several attempts to resolve the matter directly and through your official customer-service channels. I would appreciate it if this matter could be investigated and resolved. I would also like feedback on what steps will be taken to address my complaint and ensure that customers receive exactly what they have paid for. I am able to provide proof of payment, the order details, and any other information required. I look forward to your urgent response
1 reviews | Active since Dec 2024
Horrible customer service
Pedros in Cape Road Gqeberha has the worst service. And yesterday was the last straw. On 2 different occasions that I've went there with my family, they mixed up our orders and gave us wrong items. On another occasion, we ordered and paid and when it was time to collect they informed us that they don't have burger buns, imagine the inconvenience. Yesterday was the nail in the coffin for me, we waited from 20:00PM until 21:30PM just for us to be attended to. Their service is horrible and their staff is super slow. Whoever owns the franchise really needs to train their staff members to be more efficient. Not to mention their horrible drive-through. Do better Pedros Cape Road.
1 reviews | Active since Dec 2024
Horrible customer service
Pedros in Cape Road Gqeberha has the worst service. And yesterday was the last straw. On 2 different occasions that I've went there with my family, they mixed up our orders and gave us wrong items. On another occasion, we ordered and paid and when it was time to collect they informed us that they don't have burger buns, imagine the inconvenience. Yesterday was the nail in the coffin for me, we waited from 20:00PM until 21:30PM just for us to be attended to. Their service is horrible and their staff is super slow. Whoever owns the franchise really needs to train their staff members to be more efficient. Not to mention their horrible drive-through. Do better Pedros Cape Road.
1 reviews | Active since Mar 2024
Wrong order
I ordered a cheesy jalapeño wrap (takeaway) and I got a coleslaw wrap instead. I only noticed that when I got home
1 reviews | Active since Mar 2024
Wrong order
I ordered a cheesy jalapeño wrap (takeaway) and I got a coleslaw wrap instead. I only noticed that when I got home
1 reviews | Active since Dec 2024
WORST SERVICE FROM PEDREOS EMMERENTIA
Pedros Emmerentia has the worst service ever! I am extremely disappointed. I placed my order at 11:45, and by 13:25, my order had still not arrived. I called the store to follow up, and the lady who answered told me that they were going to check. However, she did not even ask for my order number or confirm my correct name before disconnecting the call. I called again, and the same lady said that she had pressed the end-call button by mistake. I was then told to be patient, as the driver had already left the store with my order. What more patience is needed after waiting for more than an hour? I requested to speak to the manager, who was not helpful at all. He also told me to be patient because my order had already left the store. I asked if they could contact the driver to find out how far away he was, but they said they did not have the driver's contact details and that I should be able to access this information on the app. However, the information was not showing on the app. I then requested to cancel the order, but the manager declined, stating that the order had already left the store. So, how is it my problem that the order left the store but I had not received it after waiting for more than an hour? How is it my problem that the store does not have the driver's contact details? I asked the manager for his name, but he refused to provide it. He then put the phone down and started having a conversation with his colleagues while I was still on the line. He eventually disconnected the call. A few minutes later, he called me back, only to tell me the exact same thing he had told me previously. He left me waiting on the phone while he spoke to his colleagues, only to call back and tell me again to be patient because the driver would arrive. So, tell me, is it fair to wait two hours for a meal? It is now two hours later, and there is still no sign of my order. I have received no call from the driver and no communication from either the store or the driver.
1 reviews | Active since Dec 2024
WORST SERVICE FROM PEDREOS EMMERENTIA
Pedros Emmerentia has the worst service ever! I am extremely disappointed. I placed my order at 11:45, and by 13:25, my order had still not arrived. I called the store to follow up, and the lady who answered told me that they were going to check. However, she did not even ask for my order number or confirm my correct name before disconnecting the call. I called again, and the same lady said that she had pressed the end-call button by mistake. I was then told to be patient, as the driver had already left the store with my order. What more patience is needed after waiting for more than an hour? I requested to speak to the manager, who was not helpful at all. He also told me to be patient because my order had already left the store. I asked if they could contact the driver to find out how far away he was, but they said they did not have the driver's contact details and that I should be able to access this information on the app. However, the information was not showing on the app. I then requested to cancel the order, but the manager declined, stating that the order had already left the store. So, how is it my problem that the order left the store but I had not received it after waiting for more than an hour? How is it my problem that the store does not have the driver's contact details? I asked the manager for his name, but he refused to provide it. He then put the phone down and started having a conversation with his colleagues while I was still on the line. He eventually disconnected the call. A few minutes later, he called me back, only to tell me the exact same thing he had told me previously. He left me waiting on the phone while he spoke to his colleagues, only to call back and tell me again to be patient because the driver would arrive. So, tell me, is it fair to wait two hours for a meal? It is now two hours later, and there is still no sign of my order. I have received no call from the driver and no communication from either the store or the driver.