Based on recent customer reviews, Fibertime is described as an affordable township fibre option that is repeatedly let down by execution. Customers consistently report unstable or dead connections, vouchers that expire unused, and WhatsApp support that closes tickets without resolving faults. A recurring theme is escalations to a maintenance team that never arrives, leaving paying customers offline for weeks.
Top Strengths:
- •Installation, Activation & Setup: The rollout has brought fibre infrastructure into areas like Ivory Park and Gugulethu, and one customer had a damaged power cable replaced free with a technician dispatched within days. Most others describe waiting months for a connection.
TrustIndex
1.7
NPS Score
-81
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Fibertime
What do customers say about Fibertime?
Based on recent customer reviews, Fibertime is described as an affordable township fibre option that is repeatedly let down by execution. Customers consistently report unstable or dead connections, vouchers that expire unused, and WhatsApp support that closes tickets without resolving faults. A recurring theme is escalations to a maintenance team that never arrives, leaving paying customers offline for weeks.
What is Fibertime's biggest strength?
Fibertime's biggest strength, according to Hellopeter's AI analysis, is Installation, Activation & Setup. The rollout has brought fibre infrastructure into areas like Ivory Park and Gugulethu, and one customer had a damaged power cable replaced free with a technician dispatched within days. Most others describe waiting months for a connection.
What are the most common complaints about Fibertime?
The most common complaint about Fibertime, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Customers repeatedly report paying for vouchers they cannot use, wrong bundles loaded with no correction, lost shared coins, and blanket refusal to refund or credit downtime. The prepaid model is affordable but feels financially punishing when the service fails.
How does Fibertime compare to other Internet & Telecoms companies?
Fibertime scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Internet & Telecoms, compared to the Internet & Telecoms industry average of 1.9. Their strongest theme is Installation & Setup (0.8); their weakest is Billing & Contracts (0.6). The top AI-rated Internet & Telecoms business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is Fibertime trustworthy?
Fibertime has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 54 reviews in the last 12 months. Hellopeter has tracked Fibertime across 65 total reviews. How is the TrustIndex calculated? →
Recent reviews (54)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2025
Fibertime: Unresolved Complaint, Workers Entering My Yard Without Permission, and No Follow-Up from Management
Fibertime: Unresolved Complaint, Workers Entering My Yard Without Permission, and No Follow-Up from Management I am extremely disappointed with the way Fibertime has handled my complaint. My concerns relate to the conduct of workers at my property. On a previous occasion, trenches were left open overnight, creating safety concerns. More recently, I raised concerns about workers entering my yard without permission. During the latest incident, my wife was home alone, which made the situation even more concerning for my household. I reported these issues to Fibertime because I expected the company to take my concerns seriously and ensure that its workers and contractors respect residents' property, privacy and safety. Unfortunately, the handling of my complaint has been just as frustrating as the original incidents. Fibertime responded by stating that a member of its leadership team had contacted me and that the email conversation would be closed. However, I never received any phone call or communication from anyone in the leadership team. How can a company claim that a customer has been contacted and then close a complaint when the customer has received no communication? I have made an effort to resolve this matter directly with Fibertime, but I am still waiting for meaningful feedback. I do not believe that closing an email conversation should be considered the same as resolving a customer's complaint. What I expect from Fibertime: 1. A proper investigation into the incidents I reported. 2. An explanation of the circumstances surrounding workers entering my yard without permission. 3. Appropriate measures to ensure that trenches and other work areas are left safe. 4. Clarification of who supposedly contacted me, when the contact was attempted, and which contact details were used. 5. A response from management addressing my concerns and confirming what action will be taken. I would prefer to resolve this matter directly and professionally with Fibertime. However, if my concerns continue to go unanswered, I will consider escalating the matter to ICASA and other appropriate channels. I am sharing my experience because customers deserve to have legitimate safety and privacy concerns taken seriously, and complaints should not be closed on the assumption that communication has taken place when the customer has received none. Fibertime, please investigate this matter properly and provide a meaningful response.
1 reviews | Active since Nov 2025
Fibertime: Unresolved Complaint, Workers Entering My Yard Without Permission, and No Follow-Up from Management
Fibertime: Unresolved Complaint, Workers Entering My Yard Without Permission, and No Follow-Up from Management I am extremely disappointed with the way Fibertime has handled my complaint. My concerns relate to the conduct of workers at my property. On a previous occasion, trenches were left open overnight, creating safety concerns. More recently, I raised concerns about workers entering my yard without permission. During the latest incident, my wife was home alone, which made the situation even more concerning for my household. I reported these issues to Fibertime because I expected the company to take my concerns seriously and ensure that its workers and contractors respect residents' property, privacy and safety. Unfortunately, the handling of my complaint has been just as frustrating as the original incidents. Fibertime responded by stating that a member of its leadership team had contacted me and that the email conversation would be closed. However, I never received any phone call or communication from anyone in the leadership team. How can a company claim that a customer has been contacted and then close a complaint when the customer has received no communication? I have made an effort to resolve this matter directly with Fibertime, but I am still waiting for meaningful feedback. I do not believe that closing an email conversation should be considered the same as resolving a customer's complaint. What I expect from Fibertime: 1. A proper investigation into the incidents I reported. 2. An explanation of the circumstances surrounding workers entering my yard without permission. 3. Appropriate measures to ensure that trenches and other work areas are left safe. 4. Clarification of who supposedly contacted me, when the contact was attempted, and which contact details were used. 5. A response from management addressing my concerns and confirming what action will be taken. I would prefer to resolve this matter directly and professionally with Fibertime. However, if my concerns continue to go unanswered, I will consider escalating the matter to ICASA and other appropriate channels. I am sharing my experience because customers deserve to have legitimate safety and privacy concerns taken seriously, and complaints should not be closed on the assumption that communication has taken place when the customer has received none. Fibertime, please investigate this matter properly and provide a meaningful response.
1 reviews | Active since Jun 2022
Fibertime has failed : TWO MONTHS WAITING FOR TECHNICIANS
Fibertime has failed to send a maintenance team to respond to a network problem that I reported two months ago. When I contacted them via the WhatsApp platform I was told it has been escalated to the maintenance department. I have been told this for the past two months and nothing has happened. I am now convinced that Fibertime has no maintenance team and are not concerned as to what happens after installation. I have since MOVED TO an older INTERNET SERVICE PROVIDER VIA A SIM AND MIFI ROUTER AND HAVE NOT EXPERIENCED A SINGLE SECOND OF NO CONNECTION. Since Fibertime has failed to provide connection I AM HEREBY OPENLY INVITING THE TO COME COLLECT THEIR ROUTER , GIZZU AND CABLE AS I HAVE NO FURTHER USE FOR THEM.
1 reviews | Active since Jun 2022
Fibertime has failed : TWO MONTHS WAITING FOR TECHNICIANS
Fibertime has failed to send a maintenance team to respond to a network problem that I reported two months ago. When I contacted them via the WhatsApp platform I was told it has been escalated to the maintenance department. I have been told this for the past two months and nothing has happened. I am now convinced that Fibertime has no maintenance team and are not concerned as to what happens after installation. I have since MOVED TO an older INTERNET SERVICE PROVIDER VIA A SIM AND MIFI ROUTER AND HAVE NOT EXPERIENCED A SINGLE SECOND OF NO CONNECTION. Since Fibertime has failed to provide connection I AM HEREBY OPENLY INVITING THE TO COME COLLECT THEIR ROUTER , GIZZU AND CABLE AS I HAVE NO FURTHER USE FOR THEM.
1 reviews | Active since Dec 2025
Worse customer service
Worse customer service WiFi has issues and they take there time to respond . What's worse there the one's who broke the thing and they don't want to refund the voucher coze it no longer working and we already brought a monthly data . They come to work drank and they are so rude
1 reviews | Active since Dec 2025
Worse customer service
Worse customer service WiFi has issues and they take there time to respond . What's worse there the one's who broke the thing and they don't want to refund the voucher coze it no longer working and we already brought a monthly data . They come to work drank and they are so rude
1 reviews | Active since Aug 2026
Abysmal Query Management & Broken Promises – Fibretime
I am deeply disappointed by the severe lack of accountability, poor query management, and nonexistent communication from Fibretime. 45+ Days Without Resolution: A ticket was logged over a month and a half ago regarding an ongoing, unstable fibre connection. Misleading Diagnosis & Failed Commitments: Based on video evidence I submitted of the issue, one of Fibretime's own technicians officially classified my case as "property damage." I was promised that a technical team would be dispatched within 14 days to repair the damaged unit. Zero Communication: No technician ever arrived, and Fibretime provided absolutely zero updates, follow-ups, or status reports throughout the 14-day window or the weeks that followed. Contradictory Information: After following up on the open ticket myself this morning, I was flatly told that the issue is suddenly not property damage—completely contradicting their previous technical assessment without any explanation for the 45-day delay. Fibretime's support pipeline suffers from internal miscommunication, false promises, and zero respect for customer time. Having an unstable connection left unaddressed for 45 days while receiving contradictory internal feedback is unacceptable for an internet service provider.
1 reviews | Active since Aug 2026
Abysmal Query Management & Broken Promises – Fibretime
I am deeply disappointed by the severe lack of accountability, poor query management, and nonexistent communication from Fibretime. 45+ Days Without Resolution: A ticket was logged over a month and a half ago regarding an ongoing, unstable fibre connection. Misleading Diagnosis & Failed Commitments: Based on video evidence I submitted of the issue, one of Fibretime's own technicians officially classified my case as "property damage." I was promised that a technical team would be dispatched within 14 days to repair the damaged unit. Zero Communication: No technician ever arrived, and Fibretime provided absolutely zero updates, follow-ups, or status reports throughout the 14-day window or the weeks that followed. Contradictory Information: After following up on the open ticket myself this morning, I was flatly told that the issue is suddenly not property damage—completely contradicting their previous technical assessment without any explanation for the 45-day delay. Fibretime's support pipeline suffers from internal miscommunication, false promises, and zero respect for customer time. Having an unstable connection left unaddressed for 45 days while receiving contradictory internal feedback is unacceptable for an internet service provider.
1 reviews | Active since Aug 2026
The worst fibre network
Fibretime is the worst wifi service provider, I dont recommend it t anyone. I bought a voucher but it always disconnects or at times it shows connected, but cannot even use WhatsApp. Fibretime will frustrate. i have been tryng to sort out this issue for the passed 3 days and i keep chatting to a bot, human interaction is bad as well because they only chat to close the enquiry not to solve the problem. if you want a heart attack, use Fibretime, If i could rate them -5 star, i would.
1 reviews | Active since Aug 2026
The worst fibre network
Fibretime is the worst wifi service provider, I dont recommend it t anyone. I bought a voucher but it always disconnects or at times it shows connected, but cannot even use WhatsApp. Fibretime will frustrate. i have been tryng to sort out this issue for the passed 3 days and i keep chatting to a bot, human interaction is bad as well because they only chat to close the enquiry not to solve the problem. if you want a heart attack, use Fibretime, If i could rate them -5 star, i would.
1 reviews | Active since Sept 2017
Worst Service Ever – No Internet Since 18 August 2026
I have been without stable internet since 18 August 2026 – that is over a week now. My online business has been completely non-operational, resulting in financial losses daily. I have called FiberTime multiple times and spoken to agents including Thabo and Lebo. Both promised to escalate the matter and call me back – neither did. When I requested contact details for the escalation team or management, I was told they do not have such information. After sending formal complaint emails, my WiFi was temporarily restored but remains extremely unstable – it keeps disconnecting on and off, making it impossible to work. I have been given: - No reference or ticket number - No estimated timeframe for resolution - No call back from a manager - No one taking ownership of this issue I was repeatedly dismissed with responses like "there's nothing we can do" "you have to wait" with no turnaround time provided. FiberTime does not take their customers seriously. They only respond to emails but still fail to fix the problem properly. I am now lodging complaints with ICASA and the Consumer Protection Ombudsman. Do not sign up with FiberTime if you value your time, business, or sanity.
1 reviews | Active since Sept 2017
Worst Service Ever – No Internet Since 18 August 2026
I have been without stable internet since 18 August 2026 – that is over a week now. My online business has been completely non-operational, resulting in financial losses daily. I have called FiberTime multiple times and spoken to agents including Thabo and Lebo. Both promised to escalate the matter and call me back – neither did. When I requested contact details for the escalation team or management, I was told they do not have such information. After sending formal complaint emails, my WiFi was temporarily restored but remains extremely unstable – it keeps disconnecting on and off, making it impossible to work. I have been given: - No reference or ticket number - No estimated timeframe for resolution - No call back from a manager - No one taking ownership of this issue I was repeatedly dismissed with responses like "there's nothing we can do" "you have to wait" with no turnaround time provided. FiberTime does not take their customers seriously. They only respond to emails but still fail to fix the problem properly. I am now lodging complaints with ICASA and the Consumer Protection Ombudsman. Do not sign up with FiberTime if you value your time, business, or sanity.
1 reviews | Active since Aug 2026
Fibertime contractors threatened my life on my own property, Unacceptable behavior and property damage
Today while working from home, I heard loud noises and people walking directly on top of my roof. Nobody communicated with me or requested permission to access my property. When I went outside to ask who authorized them to be on my roof and what they were doing, the Fibertime team responded with verbal abuse and direct threats to my life. As a woman alone at home, I felt extremely unsafe and intimidated. I had to force myself to stand firm because I had no one there to assist me, but being threatened by contractors simply for asking why they were on my roof is completely unacceptable. This is the second time Fibertime has operated on my property without prior notice. During the first incident, my household electrical appliances got burnt out due to their work. Because of this hostile behavior, safety threat, and complete lack of respect for private property, I am no longer interested in any services from Fibertime. I want Fibertime management to urgently contact me, arrange for the immediate removal of their router, pole, and infrastructure from my property, and address this severe safety violation.
1 reviews | Active since Aug 2026
Fibertime contractors threatened my life on my own property, Unacceptable behavior and property damage
Today while working from home, I heard loud noises and people walking directly on top of my roof. Nobody communicated with me or requested permission to access my property. When I went outside to ask who authorized them to be on my roof and what they were doing, the Fibertime team responded with verbal abuse and direct threats to my life. As a woman alone at home, I felt extremely unsafe and intimidated. I had to force myself to stand firm because I had no one there to assist me, but being threatened by contractors simply for asking why they were on my roof is completely unacceptable. This is the second time Fibertime has operated on my property without prior notice. During the first incident, my household electrical appliances got burnt out due to their work. Because of this hostile behavior, safety threat, and complete lack of respect for private property, I am no longer interested in any services from Fibertime. I want Fibertime management to urgently contact me, arrange for the immediate removal of their router, pole, and infrastructure from my property, and address this severe safety violation.
1 reviews | Active since Jun 2022
Wi-Fi connection issue
I can turn this into a more formal, firm, and professional complaint while keeping the facts and your frustration clear. Formal Complaint – Poor Service and Unresolved Fibre Fault | Reference FT*** Dear Fibre Time Management, FORMAL COMPLAINT – POOR SERVICE AND UNRESOLVED FIBRE FAULT Reference Number: FT*** I would like to formally lodge a complaint regarding the poor service and lack of urgency I have experienced from Fibre Time in relation to my Internet connection. I have been without an Internet connection for almost a week. After rebooting my equipment several times without success, I contacted Fibre Time via WhatsApp, as this appears to be the only available method of contacting your support team. I was assisted by a consultant named Namhla. She instructed me to reboot my router and send a photograph of my equipment. I comp**** with all the instructions provided. However, the Internet connection remained unavailable. Namhla subsequently informed me that she had escalated the matter to the maintenance team. I found this concerning because, from my understanding, the troubleshooting process had not been properly completed. The only troubleshooting I was instructed to perform was to reboot the router, after which the matter was apparently escalated without any further investigation or assistance. I then waited approximately four hours without receiving any update or communication. I contacted Fibre Time again via WhatsApp and was once again assisted by Namhla, who advised me that the matter had been escalated to maintenance. Due to the lack of progress and communication, I went as far as taking a taxi to your offices in Gugulethu to seek assistance in person. I provided my DR number and fault reference number, only to be informed that the office had not received any information regarding the reported fault or escalation. I find this level of service extremely disappointing and unacceptable. I have now been without Internet for almost a week, despite repeatedly following the instructions provided by your support team and making every effort to resolve the issue. Furthermore, I had purchased a weekly voucher, for which I did not receive the full week's Internet service. I have effectively paid for a service that was not provided to me, yet I have received no indication that I will be refunded or compensated for the period during which I had no connection. I am particularly disappointed with the manner in which my complaint was handled by your representative. I do not feel that Namhla adequately assisted me or demonstrated the necessary urgency in resolving the matter. Simply advising me to reboot the router and then stating that the issue had been escalated, without providing meaningful follow-up or communication, has left me extremely frustrated. As a paying customer, I expect Fibre Time to take service interruptions seriously and to communicate properly with customers when faults occur. The complete lack of urgency, communication and accountability in this matter has significantly affected my confidence in your company. I therefore request the following: An urgent resolution to my Internet connection issue. A clear explanation of what caused the fault and why it took so long to address. An explanation of what happened to the escalation that I was told had been submitted to the maintenance team. Confirmation of why your Gugulethu office had no record of the reported fault when I personally went there. A refund or appropriate credit for the weekly voucher/service period that I paid for but was unable to use. A formal response regarding the poor service and lack of communication I experienced. I sincerely regret switching to Fibre Time based on the service I have received thus far. I expect this complaint to be taken seriously and escalated to the appropriate management team. I look forward to receiving a prompt response and, most importantly, an immediate resolution to this matter. Kind regards, [Your Full Name] Reference Number: FT***
1 reviews | Active since Jun 2022
Wi-Fi connection issue
I can turn this into a more formal, firm, and professional complaint while keeping the facts and your frustration clear. Formal Complaint – Poor Service and Unresolved Fibre Fault | Reference FT*** Dear Fibre Time Management, FORMAL COMPLAINT – POOR SERVICE AND UNRESOLVED FIBRE FAULT Reference Number: FT*** I would like to formally lodge a complaint regarding the poor service and lack of urgency I have experienced from Fibre Time in relation to my Internet connection. I have been without an Internet connection for almost a week. After rebooting my equipment several times without success, I contacted Fibre Time via WhatsApp, as this appears to be the only available method of contacting your support team. I was assisted by a consultant named Namhla. She instructed me to reboot my router and send a photograph of my equipment. I comp**** with all the instructions provided. However, the Internet connection remained unavailable. Namhla subsequently informed me that she had escalated the matter to the maintenance team. I found this concerning because, from my understanding, the troubleshooting process had not been properly completed. The only troubleshooting I was instructed to perform was to reboot the router, after which the matter was apparently escalated without any further investigation or assistance. I then waited approximately four hours without receiving any update or communication. I contacted Fibre Time again via WhatsApp and was once again assisted by Namhla, who advised me that the matter had been escalated to maintenance. Due to the lack of progress and communication, I went as far as taking a taxi to your offices in Gugulethu to seek assistance in person. I provided my DR number and fault reference number, only to be informed that the office had not received any information regarding the reported fault or escalation. I find this level of service extremely disappointing and unacceptable. I have now been without Internet for almost a week, despite repeatedly following the instructions provided by your support team and making every effort to resolve the issue. Furthermore, I had purchased a weekly voucher, for which I did not receive the full week's Internet service. I have effectively paid for a service that was not provided to me, yet I have received no indication that I will be refunded or compensated for the period during which I had no connection. I am particularly disappointed with the manner in which my complaint was handled by your representative. I do not feel that Namhla adequately assisted me or demonstrated the necessary urgency in resolving the matter. Simply advising me to reboot the router and then stating that the issue had been escalated, without providing meaningful follow-up or communication, has left me extremely frustrated. As a paying customer, I expect Fibre Time to take service interruptions seriously and to communicate properly with customers when faults occur. The complete lack of urgency, communication and accountability in this matter has significantly affected my confidence in your company. I therefore request the following: An urgent resolution to my Internet connection issue. A clear explanation of what caused the fault and why it took so long to address. An explanation of what happened to the escalation that I was told had been submitted to the maintenance team. Confirmation of why your Gugulethu office had no record of the reported fault when I personally went there. A refund or appropriate credit for the weekly voucher/service period that I paid for but was unable to use. A formal response regarding the poor service and lack of communication I experienced. I sincerely regret switching to Fibre Time based on the service I have received thus far. I expect this complaint to be taken seriously and escalated to the appropriate management team. I look forward to receiving a prompt response and, most importantly, an immediate resolution to this matter. Kind regards, [Your Full Name] Reference Number: FT***