Fibertime has failed : TWO MONTHS WAITING FOR TECHNICIANS

Fibertime has failed to send a maintenance team to respond to a network problem that I reported two months ago. When I contacted them via the WhatsApp platform I was told it has been escalated to the maintenance department. I have been told this for the past two months and nothing has happened. I am now convinced that Fibertime has no maintenance team and are not concerned as to what happens after installation. I have since MOVED TO an older INTERNET SERVICE PROVIDER VIA A SIM AND MIFI ROUTER AND HAVE NOT EXPERIENCED A SINGLE SECOND OF NO CONNECTION. Since Fibertime has failed to provide connection I AM HEREBY OPENLY INVITING THE TO COME COLLECT THEIR ROUTER , GIZZU AND CABLE AS I HAVE NO FURTHER USE FOR THEM.