Abysmal Query Management & Broken Promises – Fibretime

I am deeply disappointed by the severe lack of accountability, poor query management, and nonexistent communication from Fibretime. 45+ Days Without Resolution: A ticket was logged over a month and a half ago regarding an ongoing, unstable fibre connection. Misleading Diagnosis & Failed Commitments: Based on video evidence I submitted of the issue, one of Fibretime's own technicians officially classified my case as "property damage." I was promised that a technical team would be dispatched within 14 days to repair the damaged unit. Zero Communication: No technician ever arrived, and Fibretime provided absolutely zero updates, follow-ups, or status reports throughout the 14-day window or the weeks that followed. Contradictory Information: After following up on the open ticket myself this morning, I was flatly told that the issue is suddenly not property damage—completely contradicting their previous technical assessment without any explanation for the 45-day delay. Fibretime's support pipeline suffers from internal miscommunication, false promises, and zero respect for customer time. Having an unstable connection left unaddressed for 45 days while receiving contradictory internal feedback is unacceptable for an internet service provider.