Worst Service Ever – No Internet Since 18 August 2026

I have been without stable internet since 18 August 2026 – that is over a week now. My online business has been completely non-operational, resulting in financial losses daily.

I have called FiberTime multiple times and spoken to agents including Thabo and Lebo. Both promised to escalate the matter and call me back – neither did. When I requested contact details for the escalation team or management, I was told they do not have such information.

After sending formal complaint emails, my WiFi was temporarily restored but remains extremely unstable – it keeps disconnecting on and off, making it impossible to work.

I have been given: - No reference or ticket number - No estimated timeframe for resolution - No call back from a manager - No one taking ownership of this issue

I was repeatedly dismissed with responses like "there's nothing we can do" "you have to wait" with no turnaround time provided.

FiberTime does not take their customers seriously. They only respond to emails but still fail to fix the problem properly. I am now lodging complaints with ICASA and the Consumer Protection Ombudsman.

Do not sign up with FiberTime if you value your time, business, or sanity.