Evotel South Africa
Verified Business
|3.7|328 Reviews (last 12 months)|Responds in 1h 49m
Evotel South Africa
Verified Business
|3.7
328 Reviews (last 12 months)
Responds in 1h 49m
Scores reflect the Overall AI Score for each category
Evotel South Africa
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Evotel South Africa delivers a sharply divided experience. Named consultants such as Sisa, Thato, Peet, Dudu and Saddam attract consistent praise for fast, personal resolution, lifting Customer Service & Support Quality (4.6). A recurring theme, however, is prolonged fibre downtime, standard 72 hour repair windows and silence after a ticket is logged, which weighs heavily on Network Reliability & Connection Quality (1.7) and Communication & Responsiveness (1.7).
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 48m
TrustIndex
8.2
Ranking
#6
in Fibre & Broadband
Reply Time
1h 49m
NPS Score
7
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 48m
Oct '25 - Sep '26
Based on recent customer reviews, Evotel South Africa delivers a sharply divided experience. Named consultants such as Sisa, Thato, Peet, Dudu and Saddam attract consistent praise for fast, personal resolution, lifting Customer Service & Support Quality (4.6). A recurring theme, however, is prolonged fibre downtime, standard 72 hour repair windows and silence after a ticket is logged, which weighs heavily on Network Reliability & Connection Quality (1.7) and Communication & Responsiveness (1.7).
Evotel South Africa's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customers repeatedly single out individual consultants, including Sisa Diko, Thato Sithole, Peet Vermaak, Dudu Masondo and Saddam Lele, for resolving issues in one interaction, working after hours and following up to confirm the line is still healthy.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2022
With the Internet being such a huge part of everyones life, money being lost, jobs in jeopardy if you work from home and don't have connection, I find it totally unacceptable that you give updates in 8h increments - that's totally ridiculous. Plus, trying to get through to U without the phone being put down during a long wait ... I'm seriously reconsidering my service provider. Stefanie
1 reviews | Active since Apr 2022
With the Internet being such a huge part of everyones life, money being lost, jobs in jeopardy if you work from home and don't have connection, I find it totally unacceptable that you give updates in 8h increments - that's totally ridiculous. Plus, trying to get through to U without the phone being put down during a long wait ... I'm seriously reconsidering my service provider. Stefanie
1 reviews | Active since Jul 2011
The fiber has been down since yesterday at 11h30. No proper communication and this is not the first time and them being down is constant. It is always someone else fault and "best effort" will be attempted. No commitment to timing. The current issue is repaired but NOT repaired. You would not say they are being paid for a service. I love it to see how they praise themselves with "exceptional service". Where?
1 reviews | Active since Jul 2011
The fiber has been down since yesterday at 11h30. No proper communication and this is not the first time and them being down is constant. It is always someone else fault and "best effort" will be attempted. No commitment to timing. The current issue is repaired but NOT repaired. You would not say they are being paid for a service. I love it to see how they praise themselves with "exceptional service". Where?
1 reviews | Active since Jul 2020
Good day This is the second time today that our Fibre went down, and they can even communicate as to why. This is not Client service and how will clients affected be communicated to or compensated for this down time?
1 reviews | Active since Jul 2020
Good day This is the second time today that our Fibre went down, and they can even communicate as to why. This is not Client service and how will clients affected be communicated to or compensated for this down time?
1 reviews | Active since Oct 2023
Becauce of Evotel, I have a redflag on my credit report because Evotel took a router that belongs to Webafrica. For almost 6 months they said they will sort it out, but nothing till now.
1 reviews | Active since Oct 2023
Becauce of Evotel, I have a redflag on my credit report because Evotel took a router that belongs to Webafrica. For almost 6 months they said they will sort it out, but nothing till now.
1 reviews | Active since Jun 2024
Absolutely pathetic. Reason is the following: Hence I am using someone else's phone to write this review. Calla have been logged since last Friday 4th Sep 2026. The line was erratic and unstable. Further it has turned to a LOS OF SIGNAL LIGHT. coming on to the router and has remained in that status. I have escalated it amongst the staff at tech support at Vodacom, who has in turn also sent this fault to level 2 support. It is now Tuesday 8 Sep 2026. With absolutely no resolution of this matter. Evotel maintenance team has had this ticket and keep saying it will be resolved. When ?? Christmas. ??? I have lost countless hours with business associates overseas, none of my phone's cam be on line, and I am at a stand still till further notice. This is just unacceptable. You don't even get offered a backup service to get you online while they resolve the issue. I hope this reaches the correct audiences and something gets done. Enough is enough I believe I have been more than patient in this regard. Dennis ***
1 reviews | Active since Jun 2024
Absolutely pathetic. Reason is the following: Hence I am using someone else's phone to write this review. Calla have been logged since last Friday 4th Sep 2026. The line was erratic and unstable. Further it has turned to a LOS OF SIGNAL LIGHT. coming on to the router and has remained in that status. I have escalated it amongst the staff at tech support at Vodacom, who has in turn also sent this fault to level 2 support. It is now Tuesday 8 Sep 2026. With absolutely no resolution of this matter. Evotel maintenance team has had this ticket and keep saying it will be resolved. When ?? Christmas. ??? I have lost countless hours with business associates overseas, none of my phone's cam be on line, and I am at a stand still till further notice. This is just unacceptable. You don't even get offered a backup service to get you online while they resolve the issue. I hope this reaches the correct audiences and something gets done. Enough is enough I believe I have been more than patient in this regard. Dennis ***
The most common complaint about Evotel South Africa, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Customers in Rustenburg, Upington and other areas consistently report weekly multi day outages, packet loss, evening slowdowns and speeds far below what they pay for, while debit orders continue without credit for lost days.
Evotel South Africa scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (4); their weakest is Billing & Contracts (2.3). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Evotel South Africa has a TrustIndex of 8.2 out of 10 on Hellopeter, based on 328 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 1 hour 48 min. Hellopeter has tracked Evotel South Africa across 2,334 total reviews. How is the TrustIndex calculated? →