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Fiber was up for a day... Now it's down again... A technician came out twice and it "worked" Now it's down again.. Waste of my time and money! Guess ill give rain a go!!!

Morning…. I may even write a book by Christmas at the rate this is going… Okay so no solution from either MWeb nor Evotel (Web Africa) Fond something very interesting on MWebs page. More than 90 outages just for this month alone. https://help.mweb.co.za/outages. Now i have a question. So, i can't complain about MWeb and Elvotel’s service as there is none. When they are selling you their product you are the most important person ever… They will call you endlessly without fail till you do the “Verbal Contract” witch they can’t seem to supply… Only other time they will phone you is if your bill is in arears…. For those two scenarios there is an ample workforce… Now let anything go wrong…. On the client side… First of all, to het hold of anyone at either the Fiber provider or the ISP…. Kept the best for last…. I’m currently paying for a service that I’m not getting… I have to spend on average between R500 and R700 a day on data to do my work so I can generate income… Now I’d like to cancel the service that I’m paying for and not getting guess what. I’m expected to pay a fee of R900 to cancel as described by the agent from MWeb yesterday. And all this fine print is in a little link hidden in the corner of their webpage… It sickens me that people are treated like this!!!1 3. CONTRACT TERM AND TERMINATION 13.1 The agreement shall commence upon the activation date and endure a term period of 12-months on the contract rate, thereafter the contract will revert to a month-to-month package on the standard Vumatel fibre rate at the time the 12-month contract ends. 13.2 In the event of early termination of the contract, you will be liable for the outstanding pro-rata amount of the installation, connection, and the remaining balance of the monthly subscription (as applicable) should you cancel the contract within the first 12-month period from the service activation date. If you cancel your service, you will be billed for your router, or you may return it to us in its original condition, in its original packaging. 13.3 Our Fibre routers are provided at no charge for the duration of your subscription with Mweb and while utilizing the applicable service. In the event of service cancellation, you will incur charges for the router unless returned to us in its original condition and packaging. - You will have 20 days from the date of deactivation of your service (at the end of your notice period) to return the router. - If your router is not returned within the 20 days, you will be billed for it, and ownership will transfer to you. - When returning your router remember to include your name and Mweb customer code. - Router returns will not be accepted if more than 20 days have passed since your account deactivation. - You are responsible for covering all courier costs associated with returning the router. - You will incur charges equivalent to the original retail value of the router. - Once the router becomes your property, it will no longer be covered by Mweb`s insurance/warranty process, and we will not assume responsibility for any damage or malfunctions. 14. RE-GRADING 14.1 You may choose to upgrade or downgrade from one product to another within the 12-month contract product period. We may charge an additional fee for re-grading. You will be responsible for the payment of applicable re-grade fees. PART D – VUMA REACH FIBRE 15. BILLING AND CANCELLATION 15.1 30 Day Service 15.1.1 Once you have selected the 30 Day Service product on our Website you will be directed to an external payment gateway to make payment via a credit card or debit card. Please follow the instructions on this page to complete the payment. Once your payment has been processed, a successful payment screen will be presented and MWEB will email you a receipt. 15.1.2 You may purchase a maximum of six consecutive 30 Day Service packages at one time. 15.1.3 A registration process will be required before you can use the payment gateway service, and your use of the payment gateway service will be subject to the terms and conditions of that third party website. 15.2 Monthly Recurring Service – Credit Card/Debit Card This option may only be available at MWEB’s sole discretion from time to time. If this option is available, and you choose this option, then: 15.2.1 Once you have selected the Monthly Recurring Service by credit card or debit card option you will be directed to a payment gateway where you will provide details of your debit card or credit card. Your payment information will be saved on the payment gateway website and will be subject to the terms and conditions of that third party website. 15.2.2 Your card will be debited via the payment gateway for the first month’s service upon sign up. 15.2.3 After the first payment has been received, future payments will be debited via the Payment Gateway from this card on the date selected for the month ahead as this service is billed in advance. 15.2.4 Should any of these payments be unsuccessful you will not be able to access the Vuma Reach Fibre Service in the following month as the service will be suspended and you will have to re-apply for the service should you want to make use of it again. 15.3 MWEB is not liable for the payment gateway website and services and shall not be liable to you or any third party for any loss or damages or problems in respect of the payment gateway service or website and you indemnify MWEB against all claims from third parties in this regard. 15.4 Should you wish to cancel the Vuma Reach Fibre Service, you will need to provide MWEB with 15 (fifteen) days’ notice before the next payment or debit date. 15.5 Vuma Reach Fibre Services and their service levels are based on a “best-effort” basis and therefore no credits will be issued for downtime. PART E – OPENSERVE WEB CONNECT 16. DATA, COVERAGE AND EQUIPMENT 16.1. Openserve is the Fibre Line Installer for the Web Connect product and provides the FTTH Service for the Web Connect product. 16.2. Data is provided by the Fibre Line Installer and not Mweb. As such, you are subject to Fibre Line Installer’s Fair Use Policy, as specified below: Speed OWC 10Mbps 200GB 20Mbps 300GB Once the threshold has been reached, the FTTH Service will be downgraded to 20% of the ordered product speed. During peak hours, you may not experience the full speed if the Fibre Line Installer’s FUP is applied. 16.3. The Web Connect product is available only in select Openserve locations. 16.4. All equipment provided to you for the purposes of the FTTH Service shall remain the exclusive property of the Fibre Line Installer. You agree to take reasonable care with such equipment; you may not sell, lease, mortgage, transfer, assign or encumber such equipment; you may not re-locate such equipment without the Fibre Line Installer’s knowledge and written permission; you will inform any landlord that such equipment is owned by Openserve and therefore not subject to any landlord’s hypothec; and if such equipment is lost, ****** or damaged or sold, leased, mortgaged, transferred, assigned, encumbered or not returned, you agree that you may be required to pay the Fibre Line Installer the reasonable value of such equipment, together with any costs incurred by Mweb or the Fibre Line Installer in seeking possession of such equipment. 16.5. Indemnity 16.5.1 Mweb is not liable for actions and/or omissions of the Fibre Line Installer and shall not be liable to you or any third party for any claim or loss or damages or problems in respect of, caused by or arising from the Fibre Line Installer in relation to exercising any provision of the Fibre Line Installer’s FUP and you indemnify Mweb against all losses, damages or claims from third parties in this regard. PART F – FROGFOOT ACCESS HOME AIR 17. DATA, COVERAGE AND EQUIPMENT 17.1 Frogfoot is the Fibre Line Installer for the Access Home Air product and provides the FTTH Service for the Access Home Air product. 17.2 The Access Home Air product is available only in selected Frogfoot Access Home Air locations. 17.3 The Access Home Air product will be delivered over WiFi only. 17.4 Only 10 devices per delivery point. 17.5 You are responsible for obtaining required approvals (such as landlord approval) for installation at the premises. 17.6 You can upgrade to the standard Frogfoot products, but this will require a reinstallation cost. This is the same for customers downgrading from standard Frogfoot products to Frogfoot Home Air. 17.7. All equipment provided to you for the purposes of the FTTH Service, unless purchased by you, shall remain the exclusive property of the Fibre Line Installer. You agree to take reasonable care with such equipment; you may not sell, lease, mortgage, transfer, assign or encumber such equipment; you may not re-locate such equipment without the Fibre Line Installer’s knowledge and written permission; you will inform any landlord that such equipment is owned by Frogfoot and therefore not subject to any landlord’s hypothec; and if such equipment is lost, ****** or damaged or sold, leased, mortgaged, transferred, assigned, encumbered or not returned, you agree that you may be required to pay the Fibre Line Installer the reasonable value of such equipment, together with any costs incurred by Mweb or the Fibre Line Installer in seeking possession of such equipment. 17.8 Frogfoot will provide equipment with an original manufacturer’s warranty. 17.9 If repairs or replacements have to be done on equipment that is not covered under a manufacturer’s warranty or that has been damaged by anybody other than the Fibre Line Installer, then in addition to clause 17.8 above the Fibre Line Installer shall charge its full installation rate for the call-out to repair/replace faulty equipment. 18. FREE-TO-USE ROUTER Our Fibre routers are provided at no charge for the duration of your subscription with Mweb and while utilizing the applicable service. In the event of service cancellation, you will incur charges for the router unless returned to us in its original condition and packaging. - You will have 20 days from the deactivation of your service (at the end of your notice period) to return the router. - If your router is not returned within the 20-day period, you will be billed for it, and ownership will transfer to you. - When returning your router, ensure your name and Mweb customer number/code are included. - Router returns will not be accepted if more than 20 days have passed since your account deactivation. - You are responsible for covering all courier costs associated with returning the router. - You will incur charges equivalent to the original retail value of the router. - Once the router becomes your property, it will no longer be covered by Mweb`s insurance/warranty process, and we will not assume responsibility for any damage or malfunctions.