1 reviews | Active since Sept 2025
78+ hours without fibre, technicians who never arrive.
If I could give zero stars, I would. My fibre has been down for almost 72 hours. I've called Evotel support several times, and each time I've had to give all my details and my address again. Twice I was told a technician was 20–30 minutes away, and then that they were 10 minutes out. Nobody arrived. Hours later, there's still no technician and no proper update. I work from home, so this connection is how I earn my living. Every day without it puts my job at risk. On top of that, I'll still be charged the full monthly fee at the end of the month for a service I haven't had. Being told a technician is on the way when nobody is coming is worse than no update at all.
Good morning Paul,
We sincerely apologise for the prolonged loss of connectivity and the frustration caused by the lack of communication and missed technician appointments.
We understand how concerning this situation is, particularly as you rely on your internet connection to work from home. We also acknowledge your dissatisfaction with having to repeatedly provide your details and being given estimated technician arrival times that were not honoured.
Your complaint has been forwarded to the relevant team for further investigation, including the delays in technical assistance and the communication you have received.
A member of our Support team will be in touch with you shortly to provide feedback on your service and assist with resolving the matter.
Good morning Paul,
We sincerely apologise for the prolonged loss of connectivity and the frustration caused by the lack of communication and missed technician appointments.
We understand how concerning this situation is, particularly as you rely on your internet connection to work from home. We also acknowledge your dissatisfaction with having to repeatedly provide your details and being given estimated technician arrival times that were not honoured.
Your complaint has been forwarded to the relevant team for further investigation, including the delays in technical assistance and the communication you have received.
A member of our Support team will be in touch with you shortly to provide feedback on your service and assist with resolving the matter.