Absolutely Disgusting Service

Absolutely Disgusting Service from Evotel – 3 Weeks of Internet Problems and No Accountability! I am extremely disappointed and frustrated with the service provided by Evotel, the fibre infrastructure provider supplying the network used by my ISP, Supersonic. For the past three weeks, I have experienced nothing but problems with my internet connection. The connection has been either extremely slow, unstable or constantly dropping. Despite having to put up with this unacceptable service, the situation has now become even worse. Last Friday, an Evotel technician came to my property to investigate the problem. After assessing the situation, he advised that he would return to resolve the issue. Guess what? He never came back! Today is Tuesday, 3 November, and I have now been completely without internet for five days. What makes this situation even more frustrating is the complete lack of accountability and follow-through. What is the point of sending technicians to customers' homes if they cannot resolve the problem or even bother to return as promised? I understand that technical problems can happen. What I do not understand or accept is the complete lack of urgency, communication and customer service when people are paying for a service they are simply not receiving. I am paying for an internet service through Supersonic, but Evotel is the underlying fibre network provider. Regardless of who is responsible for which part of the service, the customer should not be left stranded between two companies while nobody takes ownership of the problem. Three weeks of unreliable internet, a technician who fails to return, and now five days with absolutely no connection. This is unacceptable! Evotel, your customers deserve better. We pay for a service, and we expect that service to work. If something goes wrong, we expect proper communication, accountability and a technician who actually follows through on commitments. I want this issue escalated, properly investigated and resolved urgently. I also expect an explanation as to why the technician failed to return as promised. At this point, I can honestly say that my experience with Evotel has been appalling. I would think twice before recommending this fibre provider to anyone. A service provider should be judged not only by how things work when everything is fine, but by how they treat customers when things go wrong. Evotel has seriously failed on that front.