1 reviews | Active since Nov 2026
Terrible communication skills
Fibre went of on Saturday (second time in a short period) wherby I reported it to my service provider and they got me a *** number. That was the only thing that was quick about the whole process, no communication from anyone whatsoever even the *** says not valid when im trying to call them. When I asked my service provider whats going on the only responce is "apologies for the delayed response. We have escalated this for priority. Client will be attended to asap" Yet here I am going 72+ hours and no feedback or a call from a technician or whoever. Im paying for something that im not recieving now! Not very happy about this service!
Good day,
We sincerely apologise for the extended outage and the lack of communication and feedback you've experienced. We understand how frustrating it must be to be without connectivity for more than 72 hours, particularly when this is a recurring issue and you've already gone through the process of logging a fault.
We also acknowledge your concerns regarding the difficulty in reaching our support team and the lack of meaningful updates after your ticket was escalated. This is not the experience we want our customers to have. Your feedback will be escalated to the relevant management team for urgent review and follow-up.
We're sorry for the inconvenience and disappointment this has caused, and appreciate you bringing these concerns to our attention.
Good day,
We sincerely apologise for the extended outage and the lack of communication and feedback you've experienced. We understand how frustrating it must be to be without connectivity for more than 72 hours, particularly when this is a recurring issue and you've already gone through the process of logging a fault.
We also acknowledge your concerns regarding the difficulty in reaching our support team and the lack of meaningful updates after your ticket was escalated. This is not the experience we want our customers to have. Your feedback will be escalated to the relevant management team for urgent review and follow-up.
We're sorry for the inconvenience and disappointment this has caused, and appreciate you bringing these concerns to our attention.