Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Evotel South Africa delivers a sharply divided experience. Named consultants such as Sisa, Thato, Peet, Dudu and Saddam attract consistent praise for fast, personal resolution, lifting Customer Service & Support Quality (4.6). A recurring theme, however, is prolonged fibre downtime, standard 72 hour repair windows and silence after a ticket is logged, which weighs heavily on Network Reliability & Connection Quality (1.7) and Communication & Responsiveness (1.7).
Top Strengths:
- •Customer Service & Support Quality: Customers repeatedly single out individual consultants, including Sisa Diko, Thato Sithole, Peet Vermaak, Dudu Masondo and Saddam Lele, for resolving issues in one interaction, working after hours and following up to confirm the line is still healthy.
Replied to 99% of negative reviews
Reply time on negative reviews: 2h 54m
TrustIndex
7.7
Ranking
#8
in Fibre & Broadband
Reply Time
2h 33m
NPS Score
-10
Recommended: Unlikely
Replied to 99% of negative reviews
Reply time on negative reviews: 2h 54m
Dec '25 - Nov '26
Frequently Asked Questions About Evotel South Africa
What do customers say about Evotel South Africa?
Based on recent customer reviews, Evotel South Africa delivers a sharply divided experience. Named consultants such as Sisa, Thato, Peet, Dudu and Saddam attract consistent praise for fast, personal resolution, lifting Customer Service & Support Quality (4.6). A recurring theme, however, is prolonged fibre downtime, standard 72 hour repair windows and silence after a ticket is logged, which weighs heavily on Network Reliability & Connection Quality (1.7) and Communication & Responsiveness (1.7).
What is Evotel South Africa's biggest strength?
Evotel South Africa's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customers repeatedly single out individual consultants, including Sisa Diko, Thato Sithole, Peet Vermaak, Dudu Masondo and Saddam Lele, for resolving issues in one interaction, working after hours and following up to confirm the line is still healthy.
What are the most common complaints about Evotel South Africa?
The most common complaint about Evotel South Africa, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Customers in Rustenburg, Upington and other areas consistently report weekly multi day outages, packet loss, evening slowdowns and speeds far below what they pay for, while debit orders continue without credit for lost days.
How does Evotel South Africa compare to other Fibre & Broadband companies?
Evotel South Africa scores 2.8 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (4.6); their weakest is Network Reliability (1.7). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is Evotel South Africa trustworthy?
Evotel South Africa has a TrustIndex of 7.7 out of 10 on Hellopeter, based on 314 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 2 hours 54 min. Hellopeter has tracked Evotel South Africa across 2,367 total reviews. How is the TrustIndex calculated? →
Recent reviews (314)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
Terrible communication skills
Fibre went of on Saturday (second time in a short period) wherby I reported it to my service provider and they got me a *** number. That was the only thing that was quick about the whole process, no communication from anyone whatsoever even the *** says not valid when im trying to call them. When I asked my service provider whats going on the only responce is "apologies for the delayed response. We have escalated this for priority. Client will be attended to asap" Yet here I am going 72+ hours and no feedback or a call from a technician or whoever. Im paying for something that im not recieving now! Not very happy about this service!
1 reviews | Active since Nov 2026
Terrible communication skills
Fibre went of on Saturday (second time in a short period) wherby I reported it to my service provider and they got me a *** number. That was the only thing that was quick about the whole process, no communication from anyone whatsoever even the *** says not valid when im trying to call them. When I asked my service provider whats going on the only responce is "apologies for the delayed response. We have escalated this for priority. Client will be attended to asap" Yet here I am going 72+ hours and no feedback or a call from a technician or whoever. Im paying for something that im not recieving now! Not very happy about this service!
1 reviews | Active since Sept 2025
78+ hours without fibre, technicians who never arrive.
If I could give zero stars, I would. My fibre has been down for almost 72 hours. I've called Evotel support several times, and each time I've had to give all my details and my address again. Twice I was told a technician was 20–30 minutes away, and then that they were 10 minutes out. Nobody arrived. Hours later, there's still no technician and no proper update. I work from home, so this connection is how I earn my living. Every day without it puts my job at risk. On top of that, I'll still be charged the full monthly fee at the end of the month for a service I haven't had. Being told a technician is on the way when nobody is coming is worse than no update at all.
1 reviews | Active since Sept 2025
78+ hours without fibre, technicians who never arrive.
If I could give zero stars, I would. My fibre has been down for almost 72 hours. I've called Evotel support several times, and each time I've had to give all my details and my address again. Twice I was told a technician was 20–30 minutes away, and then that they were 10 minutes out. Nobody arrived. Hours later, there's still no technician and no proper update. I work from home, so this connection is how I earn my living. Every day without it puts my job at risk. On top of that, I'll still be charged the full monthly fee at the end of the month for a service I haven't had. Being told a technician is on the way when nobody is coming is worse than no update at all.
1 reviews | Active since Nov 2026
Absolutely Disgusting Service
Absolutely Disgusting Service from Evotel – 3 Weeks of Internet Problems and No Accountability! I am extremely disappointed and frustrated with the service provided by Evotel, the fibre infrastructure provider supplying the network used by my ISP, Supersonic. For the past three weeks, I have experienced nothing but problems with my internet connection. The connection has been either extremely slow, unstable or constantly dropping. Despite having to put up with this unacceptable service, the situation has now become even worse. Last Friday, an Evotel technician came to my property to investigate the problem. After assessing the situation, he advised that he would return to resolve the issue. Guess what? He never came back! Today is Tuesday, 3 November, and I have now been completely without internet for five days. What makes this situation even more frustrating is the complete lack of accountability and follow-through. What is the point of sending technicians to customers' homes if they cannot resolve the problem or even bother to return as promised? I understand that technical problems can happen. What I do not understand or accept is the complete lack of urgency, communication and customer service when people are paying for a service they are simply not receiving. I am paying for an internet service through Supersonic, but Evotel is the underlying fibre network provider. Regardless of who is responsible for which part of the service, the customer should not be left stranded between two companies while nobody takes ownership of the problem. Three weeks of unreliable internet, a technician who fails to return, and now five days with absolutely no connection. This is unacceptable! Evotel, your customers deserve better. We pay for a service, and we expect that service to work. If something goes wrong, we expect proper communication, accountability and a technician who actually follows through on commitments. I want this issue escalated, properly investigated and resolved urgently. I also expect an explanation as to why the technician failed to return as promised. At this point, I can honestly say that my experience with Evotel has been appalling. I would think twice before recommending this fibre provider to anyone. A service provider should be judged not only by how things work when everything is fine, but by how they treat customers when things go wrong. Evotel has seriously failed on that front.
1 reviews | Active since Nov 2026
Absolutely Disgusting Service
Absolutely Disgusting Service from Evotel – 3 Weeks of Internet Problems and No Accountability! I am extremely disappointed and frustrated with the service provided by Evotel, the fibre infrastructure provider supplying the network used by my ISP, Supersonic. For the past three weeks, I have experienced nothing but problems with my internet connection. The connection has been either extremely slow, unstable or constantly dropping. Despite having to put up with this unacceptable service, the situation has now become even worse. Last Friday, an Evotel technician came to my property to investigate the problem. After assessing the situation, he advised that he would return to resolve the issue. Guess what? He never came back! Today is Tuesday, 3 November, and I have now been completely without internet for five days. What makes this situation even more frustrating is the complete lack of accountability and follow-through. What is the point of sending technicians to customers' homes if they cannot resolve the problem or even bother to return as promised? I understand that technical problems can happen. What I do not understand or accept is the complete lack of urgency, communication and customer service when people are paying for a service they are simply not receiving. I am paying for an internet service through Supersonic, but Evotel is the underlying fibre network provider. Regardless of who is responsible for which part of the service, the customer should not be left stranded between two companies while nobody takes ownership of the problem. Three weeks of unreliable internet, a technician who fails to return, and now five days with absolutely no connection. This is unacceptable! Evotel, your customers deserve better. We pay for a service, and we expect that service to work. If something goes wrong, we expect proper communication, accountability and a technician who actually follows through on commitments. I want this issue escalated, properly investigated and resolved urgently. I also expect an explanation as to why the technician failed to return as promised. At this point, I can honestly say that my experience with Evotel has been appalling. I would think twice before recommending this fibre provider to anyone. A service provider should be judged not only by how things work when everything is fine, but by how they treat customers when things go wrong. Evotel has seriously failed on that front.
1 reviews | Active since Oct 2011
No Assistance all afternoon for physical Iine issue
No Connection for hours with no response from on ground team. This has been raised with Afrihost but only feedback is that it is at the highest priority with the remediation technicians. Afrihost reference number is: *** Evotel Reference - ***
1 reviews | Active since Oct 2011
No Assistance all afternoon for physical Iine issue
No Connection for hours with no response from on ground team. This has been raised with Afrihost but only feedback is that it is at the highest priority with the remediation technicians. Afrihost reference number is: *** Evotel Reference - ***
1 reviews | Active since Nov 2026
Thanks zamo
I have been struggling with internet the whole day yesterday. Zamo assisted me to fix my issue with connection. much appreciate your service
1 reviews | Active since Nov 2026
Thanks zamo
I have been struggling with internet the whole day yesterday. Zamo assisted me to fix my issue with connection. much appreciate your service
1 reviews | Active since Nov 2026
zamo good service
Yesterday, Zamo help me so quick with payments and to have internet. her service was good and quik
1 reviews | Active since Nov 2026
zamo good service
Yesterday, Zamo help me so quick with payments and to have internet. her service was good and quik
1 reviews | Active since May 2013
Been having the same problems over and over again. Always on a friday. Get no feedback or ticket number. Struggling
Same problems, poor feedback. Bad service lately. Why over weekends?
1 reviews | Active since May 2013
Been having the same problems over and over again. Always on a friday. Get no feedback or ticket number. Struggling
Same problems, poor feedback. Bad service lately. Why over weekends?