Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Evotel South Africa delivers a sharply divided experience. Named consultants such as Sisa, Thato, Peet, Dudu and Saddam attract consistent praise for fast, personal resolution, lifting Customer Service & Support Quality (4.6). A recurring theme, however, is prolonged fibre downtime, standard 72 hour repair windows and silence after a ticket is logged, which weighs heavily on Network Reliability & Connection Quality (1.7) and Communication & Responsiveness (1.7).
Top Strengths:
- •Customer Service & Support Quality: Customers repeatedly single out individual consultants, including Sisa Diko, Thato Sithole, Peet Vermaak, Dudu Masondo and Saddam Lele, for resolving issues in one interaction, working after hours and following up to confirm the line is still healthy.
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 33m
TrustIndex
8
Ranking
#6
in Fibre & Broadband
Reply Time
2h 12m
NPS Score
0
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 33m
Nov '25 - Oct '26
Frequently Asked Questions About Evotel South Africa
What do customers say about Evotel South Africa?
Based on recent customer reviews, Evotel South Africa delivers a sharply divided experience. Named consultants such as Sisa, Thato, Peet, Dudu and Saddam attract consistent praise for fast, personal resolution, lifting Customer Service & Support Quality (4.6). A recurring theme, however, is prolonged fibre downtime, standard 72 hour repair windows and silence after a ticket is logged, which weighs heavily on Network Reliability & Connection Quality (1.7) and Communication & Responsiveness (1.7).
What is Evotel South Africa's biggest strength?
Evotel South Africa's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customers repeatedly single out individual consultants, including Sisa Diko, Thato Sithole, Peet Vermaak, Dudu Masondo and Saddam Lele, for resolving issues in one interaction, working after hours and following up to confirm the line is still healthy.
What are the most common complaints about Evotel South Africa?
The most common complaint about Evotel South Africa, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Customers in Rustenburg, Upington and other areas consistently report weekly multi day outages, packet loss, evening slowdowns and speeds far below what they pay for, while debit orders continue without credit for lost days.
How does Evotel South Africa compare to other Fibre & Broadband companies?
Evotel South Africa scores 2.8 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (4.6); their weakest is Network Reliability (1.7). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is Evotel South Africa trustworthy?
Evotel South Africa has a TrustIndex of 8 out of 10 on Hellopeter, based on 322 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 2 hours 33 min. Hellopeter has tracked Evotel South Africa across 2,348 total reviews. How is the TrustIndex calculated? →
Recent reviews (322)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2026
Thank you evotel
Dear Evotel Team, I would like to express my sincere gratitude for your prompt attention to my matter and for treating it with the urgency it required. Thank you for your quick response, professionalism, and for resolving the issue efficiently. I truly appreciate your commitment to customer service and the effort made to ensure that everything was sorted out without unnecessary delays. Your assistance is greatly appreciated. Kind regards
1 reviews | Active since Apr 2026
Thank you evotel
Dear Evotel Team, I would like to express my sincere gratitude for your prompt attention to my matter and for treating it with the urgency it required. Thank you for your quick response, professionalism, and for resolving the issue efficiently. I truly appreciate your commitment to customer service and the effort made to ensure that everything was sorted out without unnecessary delays. Your assistance is greatly appreciated. Kind regards
1 reviews | Active since Oct 2026
Very disappointed and poor service and communication.
Very disappointed with the service that we have been receiving recently. We had to wait 6 days for our fiber to be repaired. Just a few days after it was fixed the lines was cut again and now it has been another 2 weeks were there is no/poor communication from them. Still they expect us to pay for the month even if we have not had wifi for 3 weeks already, and still no light at the end of the tunnel.
1 reviews | Active since Oct 2026
Very disappointed and poor service and communication.
Very disappointed with the service that we have been receiving recently. We had to wait 6 days for our fiber to be repaired. Just a few days after it was fixed the lines was cut again and now it has been another 2 weeks were there is no/poor communication from them. Still they expect us to pay for the month even if we have not had wifi for 3 weeks already, and still no light at the end of the tunnel.
1 reviews | Active since Feb 2023
Bad service
I have ordered a router for more than a week now. When we call the person that do deliveries he says he don't deliver in Kasi/townships. Im very disappointed as we already made all necessary payments. Resolve this as soon as possible.
1 reviews | Active since Feb 2023
Bad service
I have ordered a router for more than a week now. When we call the person that do deliveries he says he don't deliver in Kasi/townships. Im very disappointed as we already made all necessary payments. Resolve this as soon as possible.
1 reviews | Active since Mar 2014
bad went back to Telkom fibre
Cancelled the Isp a2 months agoband still taking debit orders. No one phones you back. Call centre doesnt answer. If i try to put in a new line they dont stop phoning you but when you cancel a line nonone wants tp help you.
1 reviews | Active since Mar 2014
bad went back to Telkom fibre
Cancelled the Isp a2 months agoband still taking debit orders. No one phones you back. Call centre doesnt answer. If i try to put in a new line they dont stop phoning you but when you cancel a line nonone wants tp help you.