Based on recent customer reviews, Buffalo International Logistics shows a service profile dominated by undelivered parcels and unreachable support. Customers consistently report parcels stuck in depots, failed delivery attempts logged as address errors, and tracking that marks items delivered when nothing arrived. A recurring bright spot is individual drivers who are named and praised for patience and care, but company level communication, accountability and follow through are described as absent.
Top Strengths:
- •Customer Service & Support: Named drivers including Phumlile Zulu, Roman Mashilo, Mlungisi Maseko and Khulekani Cedric draw genuine praise for patience and courtesy. However, the call centre, email and WhatsApp channels are widely described as unreachable, with promised manager callbacks that never materialise.
TrustIndex
2.3
NPS Score
-83
Recommended: Unlikely
Jan '26 - Nov '26
Frequently Asked Questions About Buffalo International Logistics
What do customers say about Buffalo International Logistics?
Based on recent customer reviews, Buffalo International Logistics shows a service profile dominated by undelivered parcels and unreachable support. Customers consistently report parcels stuck in depots, failed delivery attempts logged as address errors, and tracking that marks items delivered when nothing arrived. A recurring bright spot is individual drivers who are named and praised for patience and care, but company level communication, accountability and follow through are described as absent.
What is Buffalo International Logistics's biggest strength?
Buffalo International Logistics's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Named drivers including Phumlile Zulu, Roman Mashilo, Mlungisi Maseko and Khulekani Cedric draw genuine praise for patience and courtesy. However, the call centre, email and WhatsApp channels are widely described as unreachable, with promised manager callbacks that never materialise.
What are the most common complaints about Buffalo International Logistics?
The most common complaint about Buffalo International Logistics, based on Hellopeter's AI analysis of recent customer reviews, is Parcel Safety & Accountability. Customers describe parcels marked delivered and signed for that never arrived, wrong parcels handed over, and orders mixed with other customers. Claims, investigations and even letters of demand for expensive items are reportedly ignored, leaving no accountability chain.
Is Buffalo International Logistics trustworthy?
Buffalo International Logistics has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 98 reviews in the last 12 months. They reply to 1% of negative reviews, typically within 37 min. How is the TrustIndex calculated? →
Recent reviews (98)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2022
Parcel taking too long to be dilvered
I have been waiting for my parcel stuck on our for delivery from the 30th of October. There is zero further communication and the WhatsApp messages are ignored. I am disappointed by such a poor service
1 reviews | Active since Jan 2022
Parcel taking too long to be dilvered
I have been waiting for my parcel stuck on our for delivery from the 30th of October. There is zero further communication and the WhatsApp messages are ignored. I am disappointed by such a poor service
1 reviews | Active since Nov 2026
Parcel marked as delivered but not yet delivered
Extremely disappointing and frustrating experience with Buffalo International Logistics. My parcel was marked as "out for delivery" on both Monday and Tuesday, but on neither day was it delivered. There was absolutely no communication from their side. I only discovered that my parcel's status had changed to "returned to the warehouse" because I checked the tracking myself. I had to take the initiative to call them to find out what was happening, only to be told that they would not deliver my parcel that day and that I should expect it the following day. Why should customers have to constantly follow up to get information about their own deliveries? If a delivery cannot be completed, the company should communicate proactively instead of leaving customers waiting and wondering. This is extremely poor customer service. Buffalo International Logistics needs to improve its communication, accountability and delivery reliability. Customers deserve better.
1 reviews | Active since Nov 2026
Parcel marked as delivered but not yet delivered
Extremely disappointing and frustrating experience with Buffalo International Logistics. My parcel was marked as "out for delivery" on both Monday and Tuesday, but on neither day was it delivered. There was absolutely no communication from their side. I only discovered that my parcel's status had changed to "returned to the warehouse" because I checked the tracking myself. I had to take the initiative to call them to find out what was happening, only to be told that they would not deliver my parcel that day and that I should expect it the following day. Why should customers have to constantly follow up to get information about their own deliveries? If a delivery cannot be completed, the company should communicate proactively instead of leaving customers waiting and wondering. This is extremely poor customer service. Buffalo International Logistics needs to improve its communication, accountability and delivery reliability. Customers deserve better.
1 reviews | Active since Nov 2026
I am extremely disappointed with the service I received from Buffalo Logistics
I am extremely disappointed with the service I received from Buffalo Logistics. My parcel, which contained my glasses ordered from Lensmart, has apparently been lost, and the entire experience has been incredibly frustrating. What makes this situation even worse is the lack of communication and professionalism. There were no proper updates or notifications about what was happening with my parcel. I had to take the initiative to contact the relevant parties myself just to get answers about something that should have been communicated to me. This has caused me unnecessary inconvenience, especially because I urgently needed these glasses. Customers should not have to chase a logistics company for information about their own deliveries. I expected reliable service, timely communication and accountability. Unfortunately, Buffalo Logistics has failed to meet those expectations. I hope they take responsibility for this situation and improve their customer service because this experience ha
1 reviews | Active since Nov 2026
I am extremely disappointed with the service I received from Buffalo Logistics
I am extremely disappointed with the service I received from Buffalo Logistics. My parcel, which contained my glasses ordered from Lensmart, has apparently been lost, and the entire experience has been incredibly frustrating. What makes this situation even worse is the lack of communication and professionalism. There were no proper updates or notifications about what was happening with my parcel. I had to take the initiative to contact the relevant parties myself just to get answers about something that should have been communicated to me. This has caused me unnecessary inconvenience, especially because I urgently needed these glasses. Customers should not have to chase a logistics company for information about their own deliveries. I expected reliable service, timely communication and accountability. Unfortunately, Buffalo Logistics has failed to meet those expectations. I hope they take responsibility for this situation and improve their customer service because this experience ha
1 reviews | Active since Nov 2026
Shein order
They I very slow because I was suppose to receive my shein order from the 26 to 29 oct and today it's the 3rd of November, my order it's been 3days now stuck on the same position and worse part this is an urgent order I'm very disappointed I don't wanna lie
1 reviews | Active since Nov 2026
Shein order
They I very slow because I was suppose to receive my shein order from the 26 to 29 oct and today it's the 3rd of November, my order it's been 3days now stuck on the same position and worse part this is an urgent order I'm very disappointed I don't wanna lie
1 reviews | Active since Oct 2026
Buffalo lost my R534 SheIn return no POD with weight
> My name is Boitumelo Leboho. I returned 4 items to SHEIN worth R534. Return ID ***, Buffalo tracking ***. > > Buffalo tracking shows "Delivered and Quality Checked" but SHEIN says parcel was empty. I need POD with weight to prove I sent items. > > I emailed *** - email bounced back, does not exist. I emailed *** - no reply. Customer service is not helping and wasting my time. > > I want my R534 refund. Please send me POD with weight for *** urgently. > > Boitumelo
1 reviews | Active since Oct 2026
Buffalo lost my R534 SheIn return no POD with weight
> My name is Boitumelo Leboho. I returned 4 items to SHEIN worth R534. Return ID ***, Buffalo tracking ***. > > Buffalo tracking shows "Delivered and Quality Checked" but SHEIN says parcel was empty. I need POD with weight to prove I sent items. > > I emailed *** - email bounced back, does not exist. I emailed *** - no reply. Customer service is not helping and wasting my time. > > I want my R534 refund. Please send me POD with weight for *** urgently. > > Boitumelo