Parcel marked as delivered but not yet delivered

Extremely disappointing and frustrating experience with Buffalo International Logistics.

My parcel was marked as "out for delivery" on both Monday and Tuesday, but on neither day was it delivered. There was absolutely no communication from their side. I only discovered that my parcel's status had changed to "returned to the warehouse" because I checked the tracking myself.

I had to take the initiative to call them to find out what was happening, only to be told that they would not deliver my parcel that day and that I should expect it the following day.

Why should customers have to constantly follow up to get information about their own deliveries? If a delivery cannot be completed, the company should communicate proactively instead of leaving customers waiting and wondering.

This is extremely poor customer service. Buffalo International Logistics needs to improve its communication, accountability and delivery reliability. Customers deserve better.