Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Biddulphs International is described as a highly capable household and international removals operator. Customers consistently praise named consultants and packing crews for professionalism, punctuality and meticulous wrapping, with Pricing, Billing and Refunds (4.4) and Customer Service and Support (4.4) leading. A recurring theme in the minority of poor experiences is damaged or missing goods and slow, unresolved insurance claims.
Top Strengths:
- •Customer Service & Support: Named consultants such as Nico, Chester, Dirashni, Natasha and Rina are repeatedly credited with in-person assessments, patience and personal follow up. Crews are described as friendly, cheerful and willing to work late to finish a job.
Replied to 92% of negative reviews
Reply time on negative reviews: 78h 21m
TrustIndex
8.7
Ranking
#3
in Couriers & Delivery
Reply Time
18h 43m
NPS Score
74
Recommended: Very Likely
Replied to 92% of negative reviews
Reply time on negative reviews: 78h 21m
Nov '25 - Oct '26
Frequently Asked Questions About Biddulphs International
What do customers say about Biddulphs International?
Based on recent customer reviews, Biddulphs International is described as a highly capable household and international removals operator. Customers consistently praise named consultants and packing crews for professionalism, punctuality and meticulous wrapping, with Pricing, Billing and Refunds (4.4) and Customer Service and Support (4.4) leading. A recurring theme in the minority of poor experiences is damaged or missing goods and slow, unresolved insurance claims.
What is Biddulphs International's biggest strength?
Biddulphs International's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Named consultants such as Nico, Chester, Dirashni, Natasha and Rina are repeatedly credited with in-person assessments, patience and personal follow up. Crews are described as friendly, cheerful and willing to work late to finish a job.
What are the most common complaints about Biddulphs International?
The most common complaint about Biddulphs International, based on Hellopeter's AI analysis of recent customer reviews, is Tracking, Communication & Transparency. Some customers report silence between collection and delivery, no confirmed truck times after payment and no way to track a load in transit. Requests for a tracking app and direct driver contact recur in otherwise positive feedback.
How does Biddulphs International compare to other Couriers & Delivery companies?
Biddulphs International scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Couriers & Delivery, compared to the Couriers & Delivery industry average of 1.8. Their strongest theme is Customer Service (4.4); their weakest is Parcel Safety (4). The top AI-rated Couriers & Delivery business on Hellopeter is Madibana SA (4.6). How is the AI Score calculated? →
Is Biddulphs International trustworthy?
Biddulphs International has a TrustIndex of 8.7 out of 10 on Hellopeter, based on 135 reviews in the last 12 months. They reply to 92% of negative reviews, typically within 78 hours 21 min. Hellopeter has tracked Biddulphs International across 1,415 total reviews. How is the TrustIndex calculated? →
Recent reviews (135)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2012
Biddulphs is the worst moving company
We contacted Biddulphs in April for a quote, received one but needed an agent to come out and confirm we had completed the form correctly and quoted for the correct amount of space. Agent came out, Paul Oliver. He had measured my 2 industrial Sewing machines and told me they need to be crated. Cool. We received our quote and forwarded it onto the necessary parties responsible for the payment. Contacted him again around June(due to some complications) to re quote. Which he did. Contacted him again regarding our moving date in August. He then states that he needs to re quote. Fine. He did it. But my crating was not on the quote. When I asked him, he claimed he couldn't remember. This was the first problem. He then requotes and adds the crating. Thankfully the company didn't moan and we're still happy to pay. We then needed to add storage and a week later date to our move as we could move into the new place on the original date. He then quotes for storage and insurance again, which we pay. We again confirm the new dates with him via email. Second problem occurs: the day of the move the company sends 2 guys to pack a 4bedroom(1 study). They are slow and take hours in the kitchen. By 6pm they are packing up to leave and not even half the house has been packed. We are furious and then get told that the next day we would have a full team. They arrive around 10am,with 4 guys and a carpenter. By 12pm, they have run out of tape! They use up my own tape without even asking. We do not know this until 3pm when they are lounging around. We are stressed as the new owners would have the house the next day but it seems we might not even be out by then. Numerous calls later we are told someone is on the way with tape. At 4.30 finally the elusive tape arrives. Packing begins. My husband and I are quite fed up as they are not consistent and finishing up room by room but instead jumbling up everything. Things we asked not to be packed and packed. Despite us going through this with them on the first day. We pack up some of our own groceries which they insisted could not be packed. Which was asked initially during the quote and were told we could take everything without a problem. Furniture was mishandled but we were told not to worry as it would be wrapped. They finish up eventually at 8.45pm. Finally we think we are done with the mishaps. The following week I call them to find out what time to expect them to deliver on the 2nd of October. Surprise, we are not scheduled to receive our delivery on that specific date. I am then told that they could deliver on the 5th,and asked if that's convenient. I am blunt and told them that that is not my problem and that we expect delivery on the 2nd. As that was discussed and on email. They start to go back and forth blaming each other. Which again, not my problem. Eventually I am told they would deliver between 12 and 1pm.the next day we are then told between 1 and 2.then at 3pm,they were supposedly on their way. They deliver at 4.20pm. Majority of my furniture is broken and unwrapped, just coming out of the crates as is. they finish up at 8.30pm and then tell us, so you have one more crate but they will deliver tmw(sat). The entire day flew by and we heard nothing from them. On the Monday 5th October, again no calls, so I called to enquire. Then I'm told we can be squeezed in around 11am. I have no choice, and tell them yes deliver since you already breached the contract date. The driver arrives at 10.30 and delivers the last crate. Now for the past week we are struggling to get any information *** about the insurance claim. He takes his time to answer emails or calls. He is the most useless person I have encountered and always passing the buck on to someone else when he is the point fo contact for Biddulphs for us. Never use this company, they undercut other quotes to attract you as a customer but they don't give a **** about your goods or you.
1 reviews | Active since Sept 2012
Biddulphs is the worst moving company
We contacted Biddulphs in April for a quote, received one but needed an agent to come out and confirm we had completed the form correctly and quoted for the correct amount of space. Agent came out, Paul Oliver. He had measured my 2 industrial Sewing machines and told me they need to be crated. Cool. We received our quote and forwarded it onto the necessary parties responsible for the payment. Contacted him again around June(due to some complications) to re quote. Which he did. Contacted him again regarding our moving date in August. He then states that he needs to re quote. Fine. He did it. But my crating was not on the quote. When I asked him, he claimed he couldn't remember. This was the first problem. He then requotes and adds the crating. Thankfully the company didn't moan and we're still happy to pay. We then needed to add storage and a week later date to our move as we could move into the new place on the original date. He then quotes for storage and insurance again, which we pay. We again confirm the new dates with him via email. Second problem occurs: the day of the move the company sends 2 guys to pack a 4bedroom(1 study). They are slow and take hours in the kitchen. By 6pm they are packing up to leave and not even half the house has been packed. We are furious and then get told that the next day we would have a full team. They arrive around 10am,with 4 guys and a carpenter. By 12pm, they have run out of tape! They use up my own tape without even asking. We do not know this until 3pm when they are lounging around. We are stressed as the new owners would have the house the next day but it seems we might not even be out by then. Numerous calls later we are told someone is on the way with tape. At 4.30 finally the elusive tape arrives. Packing begins. My husband and I are quite fed up as they are not consistent and finishing up room by room but instead jumbling up everything. Things we asked not to be packed and packed. Despite us going through this with them on the first day. We pack up some of our own groceries which they insisted could not be packed. Which was asked initially during the quote and were told we could take everything without a problem. Furniture was mishandled but we were told not to worry as it would be wrapped. They finish up eventually at 8.45pm. Finally we think we are done with the mishaps. The following week I call them to find out what time to expect them to deliver on the 2nd of October. Surprise, we are not scheduled to receive our delivery on that specific date. I am then told that they could deliver on the 5th,and asked if that's convenient. I am blunt and told them that that is not my problem and that we expect delivery on the 2nd. As that was discussed and on email. They start to go back and forth blaming each other. Which again, not my problem. Eventually I am told they would deliver between 12 and 1pm.the next day we are then told between 1 and 2.then at 3pm,they were supposedly on their way. They deliver at 4.20pm. Majority of my furniture is broken and unwrapped, just coming out of the crates as is. they finish up at 8.30pm and then tell us, so you have one more crate but they will deliver tmw(sat). The entire day flew by and we heard nothing from them. On the Monday 5th October, again no calls, so I called to enquire. Then I'm told we can be squeezed in around 11am. I have no choice, and tell them yes deliver since you already breached the contract date. The driver arrives at 10.30 and delivers the last crate. Now for the past week we are struggling to get any information *** about the insurance claim. He takes his time to answer emails or calls. He is the most useless person I have encountered and always passing the buck on to someone else when he is the point fo contact for Biddulphs for us. Never use this company, they undercut other quotes to attract you as a customer but they don't give a **** about your goods or you.
1 reviews | Active since Oct 2026
Local move
Seamless move, a pleasure to deal with professionals! Great experience, made my move a pleasure, , no stress Thank you
1 reviews | Active since Oct 2026
Local move
Seamless move, a pleasure to deal with professionals! Great experience, made my move a pleasure, , no stress Thank you
1 reviews | Active since Jul 2024
Great service
Very friendly and efficient service. The only problem was damage to a display cabinet. Otherwise the move went well with no other issues.
1 reviews | Active since Jul 2024
Great service
Very friendly and efficient service. The only problem was damage to a display cabinet. Otherwise the move went well with no other issues.
1 reviews | Active since Sept 2026
Happy Biddulphs Client
A great big thank you to the Biddulphs team who patiently moved my antique and other furniture. This was an emotional move away from my beloved family (who are emmigrating). The team members were respectful, kind, efficient, and understanding. Nothing was rushed, nor was there any tardiness. Once again, thank you Biddulphs!
1 reviews | Active since Sept 2026
Happy Biddulphs Client
A great big thank you to the Biddulphs team who patiently moved my antique and other furniture. This was an emotional move away from my beloved family (who are emmigrating). The team members were respectful, kind, efficient, and understanding. Nothing was rushed, nor was there any tardiness. Once again, thank you Biddulphs!
1 reviews | Active since Sept 2026
Moved from jhb to CT
What a amazing experience from biddulphs Danelle did the quote 10/10 Thomas drove the truck 10/10 everything went absolutely to clockwork no damage arrived on time delivered on time packed superbly NO breakages no scratches I would recommend biddulphs to anybody moving A job well done to a great team thankyou
1 reviews | Active since Sept 2026
Moved from jhb to CT
What a amazing experience from biddulphs Danelle did the quote 10/10 Thomas drove the truck 10/10 everything went absolutely to clockwork no damage arrived on time delivered on time packed superbly NO breakages no scratches I would recommend biddulphs to anybody moving A job well done to a great team thankyou
1 reviews | Active since Jan 2025
HIGHLY RECOMMEND BIDDULPHS INTERNATIONAL
What an Amazing experience from start to Finish. These guys are BLUE CHIP BRILLIANT. Never had such an easy, Smooth move and All because they All are SO PROFESIONAL, From logistics to the packers to drivers. Each and every Person Was So Efficient, friendly and seemed to really Love what they do as NOTHING wS a problem. WELL DONE TEAM BIDDULPHS FROM CAPE TOWN TO EASTERN CAPE, WE ARE ABSOLUTELY THRILLED WITH THE SERVICE WE RECEIVED 🌈🙏👍
1 reviews | Active since Jan 2025
HIGHLY RECOMMEND BIDDULPHS INTERNATIONAL
What an Amazing experience from start to Finish. These guys are BLUE CHIP BRILLIANT. Never had such an easy, Smooth move and All because they All are SO PROFESIONAL, From logistics to the packers to drivers. Each and every Person Was So Efficient, friendly and seemed to really Love what they do as NOTHING wS a problem. WELL DONE TEAM BIDDULPHS FROM CAPE TOWN TO EASTERN CAPE, WE ARE ABSOLUTELY THRILLED WITH THE SERVICE WE RECEIVED 🌈🙏👍
1 reviews | Active since Sept 2026
Great moving company
Fantastic experience with Biddulphs Movers! I’ve used Biddulphs previously, but this recent move was hands-down the best one yet. The team brought a fantastic, positive attitude from the moment they arrived, which made what is usually a stressful day completely hassle-free. They took exceptional care with every single item, ensuring all our furniture and belongings were fully protected and handled properly. Reliable, professional, and consistent—I wouldn't hesitate to recommend them or use them again in the future!
1 reviews | Active since Sept 2026
Great moving company
Fantastic experience with Biddulphs Movers! I’ve used Biddulphs previously, but this recent move was hands-down the best one yet. The team brought a fantastic, positive attitude from the moment they arrived, which made what is usually a stressful day completely hassle-free. They took exceptional care with every single item, ensuring all our furniture and belongings were fully protected and handled properly. Reliable, professional, and consistent—I wouldn't hesitate to recommend them or use them again in the future!