Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Biddulphs International is described as a highly capable household and international removals operator. Customers consistently praise named consultants and packing crews for professionalism, punctuality and meticulous wrapping, with Pricing, Billing and Refunds (4.4) and Customer Service and Support (4.4) leading. A recurring theme in the minority of poor experiences is damaged or missing goods and slow, unresolved insurance claims.
Top Strengths:
- •Customer Service & Support: Named consultants such as Nico, Chester, Dirashni, Natasha and Rina are repeatedly credited with in-person assessments, patience and personal follow up. Crews are described as friendly, cheerful and willing to work late to finish a job.
Replied to 100% of negative reviews
Reply time on negative reviews: 157h 23m
TrustIndex
8.6
Ranking
#3
in Couriers & Delivery
Reply Time
27h 54m
NPS Score
66
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 157h 23m
Oct '25 - Sep '26
Frequently Asked Questions About Biddulphs International
What do customers say about Biddulphs International?
Based on recent customer reviews, Biddulphs International is described as a highly capable household and international removals operator. Customers consistently praise named consultants and packing crews for professionalism, punctuality and meticulous wrapping, with Pricing, Billing and Refunds (4.4) and Customer Service and Support (4.4) leading. A recurring theme in the minority of poor experiences is damaged or missing goods and slow, unresolved insurance claims.
What is Biddulphs International's biggest strength?
Biddulphs International's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Named consultants such as Nico, Chester, Dirashni, Natasha and Rina are repeatedly credited with in-person assessments, patience and personal follow up. Crews are described as friendly, cheerful and willing to work late to finish a job.
What are the most common complaints about Biddulphs International?
The most common complaint about Biddulphs International, based on Hellopeter's AI analysis of recent customer reviews, is Tracking, Communication & Transparency. Some customers report silence between collection and delivery, no confirmed truck times after payment and no way to track a load in transit. Requests for a tracking app and direct driver contact recur in otherwise positive feedback.
How does Biddulphs International compare to other Couriers & Delivery companies?
Biddulphs International scores 4.1 out of 5 on Hellopeter's AI analysis of service quality in Couriers & Delivery, compared to the Couriers & Delivery industry average of 1.8. Their strongest theme is Customer Service (4.3); their weakest is Parcel Safety (3.7). The top AI-rated Couriers & Delivery business on Hellopeter is Madibana SA (4.6). How is the AI Score calculated? →
Is Biddulphs International trustworthy?
Biddulphs International has a TrustIndex of 8.6 out of 10 on Hellopeter, based on 141 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 157 hours 23 min. Hellopeter has tracked Biddulphs International across 1,412 total reviews. How is the TrustIndex calculated? →
Recent reviews (141)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Happy Biddulphs Client
A great big thank you to the Biddulphs team who patiently moved my antique and other furniture. This was an emotional move away from my beloved family (who are emmigrating). The team members were respectful, kind, efficient, and understanding. Nothing was rushed, nor was there any tardiness. Once again, thank you Biddulphs!
1 reviews | Active since Sept 2026
Happy Biddulphs Client
A great big thank you to the Biddulphs team who patiently moved my antique and other furniture. This was an emotional move away from my beloved family (who are emmigrating). The team members were respectful, kind, efficient, and understanding. Nothing was rushed, nor was there any tardiness. Once again, thank you Biddulphs!
1 reviews | Active since Sept 2026
Moved from jhb to CT
What a amazing experience from biddulphs Danelle did the quote 10/10 Thomas drove the truck 10/10 everything went absolutely to clockwork no damage arrived on time delivered on time packed superbly NO breakages no scratches I would recommend biddulphs to anybody moving A job well done to a great team thankyou
1 reviews | Active since Sept 2026
Moved from jhb to CT
What a amazing experience from biddulphs Danelle did the quote 10/10 Thomas drove the truck 10/10 everything went absolutely to clockwork no damage arrived on time delivered on time packed superbly NO breakages no scratches I would recommend biddulphs to anybody moving A job well done to a great team thankyou
1 reviews | Active since Jan 2025
HIGHLY RECOMMEND BIDDULPHS INTERNATIONAL
What an Amazing experience from start to Finish. These guys are BLUE CHIP BRILLIANT. Never had such an easy, Smooth move and All because they All are SO PROFESIONAL, From logistics to the packers to drivers. Each and every Person Was So Efficient, friendly and seemed to really Love what they do as NOTHING wS a problem. WELL DONE TEAM BIDDULPHS FROM CAPE TOWN TO EASTERN CAPE, WE ARE ABSOLUTELY THRILLED WITH THE SERVICE WE RECEIVED 🌈🙏👍
1 reviews | Active since Jan 2025
HIGHLY RECOMMEND BIDDULPHS INTERNATIONAL
What an Amazing experience from start to Finish. These guys are BLUE CHIP BRILLIANT. Never had such an easy, Smooth move and All because they All are SO PROFESIONAL, From logistics to the packers to drivers. Each and every Person Was So Efficient, friendly and seemed to really Love what they do as NOTHING wS a problem. WELL DONE TEAM BIDDULPHS FROM CAPE TOWN TO EASTERN CAPE, WE ARE ABSOLUTELY THRILLED WITH THE SERVICE WE RECEIVED 🌈🙏👍
1 reviews | Active since Sept 2026
Great moving company
Fantastic experience with Biddulphs Movers! I’ve used Biddulphs previously, but this recent move was hands-down the best one yet. The team brought a fantastic, positive attitude from the moment they arrived, which made what is usually a stressful day completely hassle-free. They took exceptional care with every single item, ensuring all our furniture and belongings were fully protected and handled properly. Reliable, professional, and consistent—I wouldn't hesitate to recommend them or use them again in the future!
1 reviews | Active since Sept 2026
Great moving company
Fantastic experience with Biddulphs Movers! I’ve used Biddulphs previously, but this recent move was hands-down the best one yet. The team brought a fantastic, positive attitude from the moment they arrived, which made what is usually a stressful day completely hassle-free. They took exceptional care with every single item, ensuring all our furniture and belongings were fully protected and handled properly. Reliable, professional, and consistent—I wouldn't hesitate to recommend them or use them again in the future!
1 reviews | Active since Sept 2024
Very professional, g...
Very professional, gave us a number of options for pricing and timing, very well organised and easy to finalise the booking, were on time for the move itself, wrapped all our valuables and big furniture without extra cost or fuss, moved a big three bedroom in under 3 hours.
1 reviews | Active since Sept 2024
Very professional, g...
Very professional, gave us a number of options for pricing and timing, very well organised and easy to finalise the booking, were on time for the move itself, wrapped all our valuables and big furniture without extra cost or fuss, moved a big three bedroom in under 3 hours.
1 reviews | Active since Jul 2026
Biddolphs Removals
We had such an effortless move. Everything was in Biddolphs hands from start to finish.
1 reviews | Active since Jul 2026
Biddolphs Removals
We had such an effortless move. Everything was in Biddolphs hands from start to finish.
1 reviews | Active since Aug 2026
Excellent
Thank you to all the team at Biddulphs for making the move to the Cape from white River almost painless. From the start Rina was so efficient and kind and Sam and his team were extremely professional and helpful. I really appreciate all you have done. Thank you Biddulphs.
1 reviews | Active since Aug 2026
Excellent
Thank you to all the team at Biddulphs for making the move to the Cape from white River almost painless. From the start Rina was so efficient and kind and Sam and his team were extremely professional and helpful. I really appreciate all you have done. Thank you Biddulphs.