1-grid
Claimed Business
|1.7|224 Reviews (last 12 months)|This business does not respond to reviews
1-grid
Claimed Business
|1.7
224 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
1-grid
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, 1-grid is described by a large majority of customers as a hosting and email provider whose core service and support have deteriorated sharply. Customers consistently report multi day mail and website outages, tickets closed without resolution, and phone queues that cut off. A recurring counterpoint is warm praise for individual technicians, particularly Linda, who resolve issues quickly when reachable.
TrustIndex
3
NPS Score
-68
Recommended: Unlikely
Oct '25 - Sep '26
Based on recent customer reviews, 1-grid is described by a large majority of customers as a hosting and email provider whose core service and support have deteriorated sharply. Customers consistently report multi day mail and website outages, tickets closed without resolution, and phone queues that cut off. A recurring counterpoint is warm praise for individual technicians, particularly Linda, who resolve issues quickly when reachable.
1-grid's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customer Service & Support Quality (1.7) is the strongest theme, carried almost entirely by named technicians such as Linda, Sfundo Mbambo, Craig Joseph and Shaun, who customers say resolve email, DNS and SSL faults in a single interaction.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2026
Hi, support is non responsive. I’m once again stuck with no response or way to communicate with Customer support. I have no answers for my client on why I cannot set up services for them. Silly me for staying with 1-grid, I’ll have to move all services to a more helpful and reliable hosting company.
1 reviews | Active since Mar 2026
Hi, support is non responsive. I’m once again stuck with no response or way to communicate with Customer support. I have no answers for my client on why I cannot set up services for them. Silly me for staying with 1-grid, I’ll have to move all services to a more helpful and reliable hosting company.
1 reviews | Active since Jan 2010
My website broke following a PHP update. Support disabled the plugin folder to restore access to the backend. They then advised me to restore an earlier backup. Now I am being told the problem is my theme, plugins or developer, despite attempts to reactivate the plugins resulting in a WordPress critical error. I keep receiving generic, seemingly AI-generated responses instead of clear answers about what changed, which backup was restored, and why my previously working website remains broken. I am not asking for development work. I am asking my hosting provider to properly investigate and resolve an issue that arose following a hosting-level PHP change. After 10 days, pushing the problem back to the customer is simply not acceptable support. If I want AI answers, I'd use an AI agent - Not the Support Team that's supposed to help.
1 reviews | Active since Jan 2010
My website broke following a PHP update. Support disabled the plugin folder to restore access to the backend. They then advised me to restore an earlier backup. Now I am being told the problem is my theme, plugins or developer, despite attempts to reactivate the plugins resulting in a WordPress critical error. I keep receiving generic, seemingly AI-generated responses instead of clear answers about what changed, which backup was restored, and why my previously working website remains broken. I am not asking for development work. I am asking my hosting provider to properly investigate and resolve an issue that arose following a hosting-level PHP change. After 10 days, pushing the problem back to the customer is simply not acceptable support. If I want AI answers, I'd use an AI agent - Not the Support Team that's supposed to help.
1 reviews | Active since Jul 2020
We are constantly getting errors on our customers emails, it takes them days to resolve and always blaming other services for their problems. I reported two of my companies yesterday one being my own that i cannot send emails with an error of account suspended which is not and is fully up to date.
1 reviews | Active since Jul 2020
We are constantly getting errors on our customers emails, it takes them days to resolve and always blaming other services for their problems. I reported two of my companies yesterday one being my own that i cannot send emails with an error of account suspended which is not and is fully up to date.
1 reviews | Active since May 2015
I create a ticket with number #*** , I am a small business. I created an application which needs to interact with an API, 1-grid for some reason was failing to upload files and I changed the approach, but the new approach needs "allow_url_fopen" to be value "0", I submitted this ticket on the 1st of September 2026, I received receipt of the ticket, a few days later I got another email saying they will get back to me, I tried to call them on Thursday, waited 20min with no one picking up, waiting again, until I got an email saying they will close the ticket in 24 hours, a ticket THEY ARE REFUSING TO RESPOND TO MIND YOU. 1-Grid support is the worst I have ever had, I always have problems with this company! I now chat to the bot, I'm still waiting for an agent to pick up and there is nothing, mind you this is a client facing application of a small company. Do they hate small businesses or they simply do not care? I need to present tomorrow but they seem to refuse to respond to anything..
1 reviews | Active since May 2015
I create a ticket with number #*** , I am a small business. I created an application which needs to interact with an API, 1-grid for some reason was failing to upload files and I changed the approach, but the new approach needs "allow_url_fopen" to be value "0", I submitted this ticket on the 1st of September 2026, I received receipt of the ticket, a few days later I got another email saying they will get back to me, I tried to call them on Thursday, waited 20min with no one picking up, waiting again, until I got an email saying they will close the ticket in 24 hours, a ticket THEY ARE REFUSING TO RESPOND TO MIND YOU. 1-Grid support is the worst I have ever had, I always have problems with this company! I now chat to the bot, I'm still waiting for an agent to pick up and there is nothing, mind you this is a client facing application of a small company. Do they hate small businesses or they simply do not care? I need to present tomorrow but they seem to refuse to respond to anything..
1 reviews | Active since Dec 2011
Been a year of sites being unavailable. having to contact them because they have no system to monitor when their servers etc are down. No real explanation as to the problem and even tho I have asked repeatedly, no one will give me contact details for the people in charge. It appears there is no one monitoring or taking responsibility for issues. This year has been a nightmare and I would recommend using a different service provider
1 reviews | Active since Dec 2011
Been a year of sites being unavailable. having to contact them because they have no system to monitor when their servers etc are down. No real explanation as to the problem and even tho I have asked repeatedly, no one will give me contact details for the people in charge. It appears there is no one monitoring or taking responsibility for issues. This year has been a nightmare and I would recommend using a different service provider
1 reviews | Active since Apr 2024
I'm surprised there have been no complaints about 1-Grid for this week , 5 days in a row the email has been offline in the morning , then comes on for the afternoon and then offline again in the evening , the next day it the same story , for the entire week . They are slow to respond to the support tickets and support is only available between 8am and 5pm , so if something goes wrong out of those hours you are out of luck. When they eventually do update the status page ( which isn't very often) then it is just some generic post about them working on the problem. It seams that they have no monitoring system on the servers and only know of a problem when someone calls in to let them know. Support is almost non existent. Gave one star because there is no option to give no stars .
1 reviews | Active since Apr 2024
I'm surprised there have been no complaints about 1-Grid for this week , 5 days in a row the email has been offline in the morning , then comes on for the afternoon and then offline again in the evening , the next day it the same story , for the entire week . They are slow to respond to the support tickets and support is only available between 8am and 5pm , so if something goes wrong out of those hours you are out of luck. When they eventually do update the status page ( which isn't very often) then it is just some generic post about them working on the problem. It seams that they have no monitoring system on the servers and only know of a problem when someone calls in to let them know. Support is almost non existent. Gave one star because there is no option to give no stars .
1 reviews | Active since Apr 2024
never been this disappointed with you guys I'm a customer for more than 10 years I can't be waiting for 72 hrs and my issue is still not resolved the app doesn't allow to send screenshots doesn't show open tickets when u do you behave like I don't know what I'm doing which I've been doing for more that 10 years
1 reviews | Active since Apr 2024
never been this disappointed with you guys I'm a customer for more than 10 years I can't be waiting for 72 hrs and my issue is still not resolved the app doesn't allow to send screenshots doesn't show open tickets when u do you behave like I don't know what I'm doing which I've been doing for more that 10 years
The most common complaint about 1-grid, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Billing, Contracts & Account Management (1.0) attracts complaints about early auto renewal debits, refunds promised then withheld for weeks, suspensions despite proof of payment, cancelled packages still invoicing and undisclosed migration charges after an upsell.
1-grid has a TrustIndex of 3 out of 10 on Hellopeter, based on 224 reviews in the last 12 months. They reply to 73% of negative reviews, typically within 19 hours 21 min. Hellopeter has tracked 1-grid across 4,118 total reviews. How is the TrustIndex calculated? →