Scores reflect the Overall AI Score for each category
Based on recent customer reviews, 1-grid is described by a large majority of customers as a hosting and email provider whose core service and support have deteriorated sharply. Customers consistently report multi day mail and website outages, tickets closed without resolution, and phone queues that cut off. A recurring counterpoint is warm praise for individual technicians, particularly Linda, who resolve issues quickly when reachable.
Top Strengths:
- •Customer Service & Support Quality: Customer Service & Support Quality (1.7) is the strongest theme, carried almost entirely by named technicians such as Linda, Sfundo Mbambo, Craig Joseph and Shaun, who customers say resolve email, DNS and SSL faults in a single interaction.
TrustIndex
2.9
NPS Score
-68
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About 1-grid
What do customers say about 1-grid?
Based on recent customer reviews, 1-grid is described by a large majority of customers as a hosting and email provider whose core service and support have deteriorated sharply. Customers consistently report multi day mail and website outages, tickets closed without resolution, and phone queues that cut off. A recurring counterpoint is warm praise for individual technicians, particularly Linda, who resolve issues quickly when reachable.
What is 1-grid's biggest strength?
1-grid's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customer Service & Support Quality (1.7) is the strongest theme, carried almost entirely by named technicians such as Linda, Sfundo Mbambo, Craig Joseph and Shaun, who customers say resolve email, DNS and SSL faults in a single interaction.
What are the most common complaints about 1-grid?
The most common complaint about 1-grid, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Contracts & Account Management. Billing, Contracts & Account Management (1.0) attracts complaints about early auto renewal debits, refunds promised then withheld for weeks, suspensions despite proof of payment, cancelled packages still invoicing and undisclosed migration charges after an upsell.
Is 1-grid trustworthy?
1-grid has a TrustIndex of 2.9 out of 10 on Hellopeter, based on 205 reviews in the last 12 months. They reply to 61% of negative reviews, typically within 18 hours 39 min. Hellopeter has tracked 1-grid across 4,143 total reviews. How is the TrustIndex calculated? →
Recent reviews (205)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2024
Terrible Support and communication
If you want a new domain, emails that don't work and unreachable support, you are in the right place. Everytime I register a new domain, I cannot receive emails on it and their switchboard goes in loops when you are calling, and if you log a ticket on line they'll respond after days only to tell you they will escalate for the same problem, before u know it the week has gone by. the service is deteriorating over the recent years, and I'm a customer since 2009, look elsewhere guys these people are no longer serious
1 reviews | Active since Apr 2024
Terrible Support and communication
If you want a new domain, emails that don't work and unreachable support, you are in the right place. Everytime I register a new domain, I cannot receive emails on it and their switchboard goes in loops when you are calling, and if you log a ticket on line they'll respond after days only to tell you they will escalate for the same problem, before u know it the week has gone by. the service is deteriorating over the recent years, and I'm a customer since 2009, look elsewhere guys these people are no longer serious
1 reviews | Active since Apr 2023
Poor service
Despite my attempts to get some clarity regarding the disruption to my work; it appears that you are treating my concerns as a joke! I have not had the courtesy of a response but the above ticker *** has been closed without advising me what steps are being taken. My last emails received was on the 24th October, No response received from 1 Grid. It is unacceptable that you expect to be paid for a service that you have no clue as to why it is happening and despite the week that has caused disruption to my work and possible opportunities that were lost there is a total disregard for my concerns.
1 reviews | Active since Apr 2023
Poor service
Despite my attempts to get some clarity regarding the disruption to my work; it appears that you are treating my concerns as a joke! I have not had the courtesy of a response but the above ticker *** has been closed without advising me what steps are being taken. My last emails received was on the 24th October, No response received from 1 Grid. It is unacceptable that you expect to be paid for a service that you have no clue as to why it is happening and despite the week that has caused disruption to my work and possible opportunities that were lost there is a total disregard for my concerns.
1 reviews | Active since Nov 2009
Should not be used as a hosting provider.
This company is the worst hosting provider I have come across - unstable services, terrible responses to queries raised, sites being offline, management interfaces failing...essentiall not sure how they are still in business.
1 reviews | Active since Nov 2009
Should not be used as a hosting provider.
This company is the worst hosting provider I have come across - unstable services, terrible responses to queries raised, sites being offline, management interfaces failing...essentiall not sure how they are still in business.
1 reviews | Active since Mar 2021
No Services
Ordered a ssl certificate, cannot complete the request myself. Logged 3 tickets and only their helpdesk can provide it. Yet they are not responding. Want a refund, but for a refund you have to call them. Additionally they do not want to allow me access to manage my own dns records and are not responding.
1 reviews | Active since Mar 2021
No Services
Ordered a ssl certificate, cannot complete the request myself. Logged 3 tickets and only their helpdesk can provide it. Yet they are not responding. Want a refund, but for a refund you have to call them. Additionally they do not want to allow me access to manage my own dns records and are not responding.
1 reviews | Active since Nov 2020
1-Grid suuuuuucks
Last week our emails - yes business emails were off for two days. 2 Full days. Today, not even 3 work days later, it is - - - wait for it - yes, it is off again. I again had to phone my national client, explaining that sorry, yes your emails are bouncing again, because yes, my service provider is not providing the service I pay them for. I hate you 1-Grid. One of these days I will convince my business partner to move. It can not be soon enough. And yes, I know hate is a strong word, I mean it.
1 reviews | Active since Nov 2020
1-Grid suuuuuucks
Last week our emails - yes business emails were off for two days. 2 Full days. Today, not even 3 work days later, it is - - - wait for it - yes, it is off again. I again had to phone my national client, explaining that sorry, yes your emails are bouncing again, because yes, my service provider is not providing the service I pay them for. I hate you 1-Grid. One of these days I will convince my business partner to move. It can not be soon enough. And yes, I know hate is a strong word, I mean it.
1 reviews | Active since Oct 2024
Thanks to Yibanathi Tibisana for an excellent service at fixing my email problem. I have been struggling for days until she picked up my email and have an awesome service. *** customer service never disappoints
1 reviews | Active since Nov 2018
Bad indivisuals service
Goodday : I was just with the one of your support service on the line regarding my offline store-website and I think he is the same guy I have dealt with previously. I explained to hime what was happening he ten put me on hold to speak to someone . He came back to tell me that it is not suppose to be offline .someone will look into it. I the asked how long would this take , he told me that he does not not know as the person was still busy with other cases , and he is actually doing me a favour . How can he being doing me a favor .He needs to give a service . He told me its basekits problem and I can contanct basekit . I have never dealt with basekit and paying my services through 1grid so I have that was an insult .
1 reviews | Active since Nov 2018
Bad indivisuals service
Goodday : I was just with the one of your support service on the line regarding my offline store-website and I think he is the same guy I have dealt with previously. I explained to hime what was happening he ten put me on hold to speak to someone . He came back to tell me that it is not suppose to be offline .someone will look into it. I the asked how long would this take , he told me that he does not not know as the person was still busy with other cases , and he is actually doing me a favour . How can he being doing me a favor .He needs to give a service . He told me its basekits problem and I can contanct basekit . I have never dealt with basekit and paying my services through 1grid so I have that was an insult .
1 reviews | Active since Oct 2026
****
My business email has been unable to send emails for 7 consecutive days. Trying to get support from 1-Grid is im possible. If you call their customer support line, you sit on hold for over an hour just to get kicked back to the main menu. If you log a ticket, you wait 5 to 6 hours for a generic reply that resolves absolutely nothing. 1-Grid does not care about the financial impact this is having on my business. I need a senior technical manager to look at Ticket #*** and Customer Code *** immediately to fix this SMTP/sending block before I am forced to move my business entirely.
1 reviews | Active since Oct 2026
****
My business email has been unable to send emails for 7 consecutive days. Trying to get support from 1-Grid is im possible. If you call their customer support line, you sit on hold for over an hour just to get kicked back to the main menu. If you log a ticket, you wait 5 to 6 hours for a generic reply that resolves absolutely nothing. 1-Grid does not care about the financial impact this is having on my business. I need a senior technical manager to look at Ticket #*** and Customer Code *** immediately to fix this SMTP/sending block before I am forced to move my business entirely.