Poor service

Despite my attempts to get some clarity regarding the disruption to my work; it appears that you are treating my concerns as a joke! I have not had the courtesy of a response but the above ticker *** has been closed without advising me what steps are being taken. My last emails received was on the 24th October, No response received from 1 Grid.

It is unacceptable that you expect to be paid for a service that you have no clue as to why it is happening and despite the week that has caused disruption to my work and possible opportunities that were lost there is a total disregard for my concerns.