Based on recent customer reviews, Yde is drawing heavy criticism for its strict 14 day return and exchange rule, which shoppers argue conflicts with the Consumer Protection Act. Recurring complaints involve garments tearing or laddering after one wear, refunds outstanding for months, declined transactions and account or credit disputes. Online orders arrive late, incomplete or poorly packaged, with couriers failing to collect returns and head office emails going unanswered. Staff attitude was flagged at Tygervalley, Canal Walk, Pavilion, The Glen and East Rand Mall. One shopper praised Faheem's helpful service.
TrustIndex
2
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Yde
What do customers say about Yde?
Based on recent customer reviews, Yde is drawing heavy criticism for its strict 14 day return and exchange rule, which shoppers argue conflicts with the Consumer Protection Act. Recurring complaints involve garments tearing or laddering after one wear, refunds outstanding for months, declined transactions and account or credit disputes. Online orders arrive late, incomplete or poorly packaged, with couriers failing to collect returns and head office emails going unanswered. Staff attitude was flagged at Tygervalley, Canal Walk, Pavilion, The Glen and East Rand Mall. One shopper praised Faheem's helpful service.
Is Yde trustworthy?
Yde has a TrustIndex of 2 out of 10 on Hellopeter, based on 25 reviews in the last 12 months. Hellopeter has tracked Yde across 432 total reviews. How is the TrustIndex calculated? →
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Shocking CPA Breach & Blatant Evasion by YDE Mall of Africa Management
Shocking CPA Breach & Blatant Evasion by YDE Mall of Africa Management I am appalled by the gross service failure and unprofessional conduct of YDE (Order ***)). On Monday, 5 October 2026, YDE delivered a completely damaged Black Waterfall Tulle Dress intended for my daughter's wedding on 24 October. A verbal remedy was agreed upon to source an alternative dress—an RSVP Black Sequins Corset Dress (Size XL)—from the YDE Mall of Africa branch, to be delivered via Overnight Express to Pietermaritzburg by Friday. The dress is physically at the store, but management is refusing to release it to the courier due to an internal system "approval" bottleneck. Today, the store's handling deteriorated into blatant evasion. At 2:00 PM, staff member Mathidiso claimed the manager (Siphiwe) was "on lunch until 4:00 PM" and no one else could assist. When I asked for the other manager, Sarafina, I was told she was "busy with banking" and couldn't take my call. Now, the branch is actively screening my number and refusing to answer entirely. This dress requires urgent professional alterations before the wedding. By stalling a confirmed replacement and dodging calls, YDE is in direct breach of the Consumer Protection Act (CPA). I demand that Truworths Head Office manually override this approval immediately today and dispatch my dress via Priority Overnight Express.
1 reviews | Active since Sept 2026
Shocking CPA Breach & Blatant Evasion by YDE Mall of Africa Management
Shocking CPA Breach & Blatant Evasion by YDE Mall of Africa Management I am appalled by the gross service failure and unprofessional conduct of YDE (Order ***)). On Monday, 5 October 2026, YDE delivered a completely damaged Black Waterfall Tulle Dress intended for my daughter's wedding on 24 October. A verbal remedy was agreed upon to source an alternative dress—an RSVP Black Sequins Corset Dress (Size XL)—from the YDE Mall of Africa branch, to be delivered via Overnight Express to Pietermaritzburg by Friday. The dress is physically at the store, but management is refusing to release it to the courier due to an internal system "approval" bottleneck. Today, the store's handling deteriorated into blatant evasion. At 2:00 PM, staff member Mathidiso claimed the manager (Siphiwe) was "on lunch until 4:00 PM" and no one else could assist. When I asked for the other manager, Sarafina, I was told she was "busy with banking" and couldn't take my call. Now, the branch is actively screening my number and refusing to answer entirely. This dress requires urgent professional alterations before the wedding. By stalling a confirmed replacement and dodging calls, YDE is in direct breach of the Consumer Protection Act (CPA). I demand that Truworths Head Office manually override this approval immediately today and dispatch my dress via Priority Overnight Express.
1 reviews | Active since Jun 2016
TAKES 48 HOURS TO REFLECT A PAYMENT - UNHEARD OF
TODAY 2 OCTOBER 2026, I PURCHASED AN ITEM ON MY *** AND HAD TO PAY DIFFERENCE WHICH I DID. I THEN GOT TOLD THE PAYMENT IS NOT REFLECTING ON THE SYSTEM YET - ALTHOUGH IT WENT THROUGH SUCESSFULLY! I IT WILL ONLY REFLECT IN 48 HOURS! DOES THIS EVEN MAKE SENSE???? I WENT TO CAVENDISH BRANCH I DONT BLAME THE STAFF- NOT THEIR FAULT - CAN SOMEONE GIVE ME A LOGIC EXPLANATION CAUSE ALL OVER WHEN THERE IS A SHORTFALL AND YOU PAY THE DIFFERENCE YOUR PURCHAS GOES THROUGH - I NEEDED THE ITEM FOR TOMORROW
1 reviews | Active since Jun 2016
TAKES 48 HOURS TO REFLECT A PAYMENT - UNHEARD OF
TODAY 2 OCTOBER 2026, I PURCHASED AN ITEM ON MY *** AND HAD TO PAY DIFFERENCE WHICH I DID. I THEN GOT TOLD THE PAYMENT IS NOT REFLECTING ON THE SYSTEM YET - ALTHOUGH IT WENT THROUGH SUCESSFULLY! I IT WILL ONLY REFLECT IN 48 HOURS! DOES THIS EVEN MAKE SENSE???? I WENT TO CAVENDISH BRANCH I DONT BLAME THE STAFF- NOT THEIR FAULT - CAN SOMEONE GIVE ME A LOGIC EXPLANATION CAUSE ALL OVER WHEN THERE IS A SHORTFALL AND YOU PAY THE DIFFERENCE YOUR PURCHAS GOES THROUGH - I NEEDED THE ITEM FOR TOMORROW
1 reviews | Active since Nov 2022
frustrating and disappointing
i have been waiting for over 6 weeks for a refund on a purchase i made and returned, they have had the items for 4 weeks and only refunded me for 1 item. NEVER AGAIN will i make a purchase online or otherwise from YDE... frustrated and disappointed, i know where i dont want to spend my money in the future
1 reviews | Active since Nov 2022
frustrating and disappointing
i have been waiting for over 6 weeks for a refund on a purchase i made and returned, they have had the items for 4 weeks and only refunded me for 1 item. NEVER AGAIN will i make a purchase online or otherwise from YDE... frustrated and disappointed, i know where i dont want to spend my money in the future
1 reviews | Active since Sept 2026
Extremely disappointing return and refund experience I ordered a dress, but unfortunately it did...
Extremely disappointing return and refund experience I ordered a dress, but unfortunately it did not fit as the sizing runs smaller than expected. I immediately requested a collection so that I could receive my refund and order a bigger size. Unfortunately, the collection still has not happened. I needed the refund to purchase the correct size before an important occasion, but the delay has left me unable to order another dress. The occasion is now almost here, and I am left without a dress because I am still waiting for the return to be collected and my refund to be processed. I understand that returns take time, but the lack of urgency and communication has been extremely frustrating. I hope this is resolved soon and that their return process is improved for future customers
1 reviews | Active since Sept 2026
Extremely disappointing return and refund experience I ordered a dress, but unfortunately it did...
Extremely disappointing return and refund experience I ordered a dress, but unfortunately it did not fit as the sizing runs smaller than expected. I immediately requested a collection so that I could receive my refund and order a bigger size. Unfortunately, the collection still has not happened. I needed the refund to purchase the correct size before an important occasion, but the delay has left me unable to order another dress. The occasion is now almost here, and I am left without a dress because I am still waiting for the return to be collected and my refund to be processed. I understand that returns take time, but the lack of urgency and communication has been extremely frustrating. I hope this is resolved soon and that their return process is improved for future customers
1 reviews | Active since Aug 2026
SHOE QUALITY AND DISCOMFORT I WANT TO BE RE-IMBURSED MY MONEY.
I bout a shoe for my daughter on 14/08/2026 at the tyger valley branch in my daughter's absence and she did not fit it she wears a size 4 she was only able to wear the shoe for one hour due to the shoe being very uncomfortable when I tried to return the shoe on wednesday at the canal walk store they refused and said the shoe was damaged and not resellable. How can the shoe be damaged when it was only worn for an hour and returned within less than one week so now I am stuck with a shoe worth a R1000 rand that will not be worn the manager who was on duty that evening was very rude. YDE's quality of shoes is very questionable.
1 reviews | Active since Aug 2026
SHOE QUALITY AND DISCOMFORT I WANT TO BE RE-IMBURSED MY MONEY.
I bout a shoe for my daughter on 14/08/2026 at the tyger valley branch in my daughter's absence and she did not fit it she wears a size 4 she was only able to wear the shoe for one hour due to the shoe being very uncomfortable when I tried to return the shoe on wednesday at the canal walk store they refused and said the shoe was damaged and not resellable. How can the shoe be damaged when it was only worn for an hour and returned within less than one week so now I am stuck with a shoe worth a R1000 rand that will not be worn the manager who was on duty that evening was very rude. YDE's quality of shoes is very questionable.
1 reviews | Active since May 2014
Refusal to Honour Consumer Protection Act – Return of Shoes - Incorrect Size
I recently attempted to return a pair of shoes to YDE for an exchange. The store refused, stating that their policy only allows returns within 14 days. This response is ******** under the Consumer Protection Act 68 of 2008. Section 56 of the CPA provides consumers with a six‑month imp**** warranty on all goods. If goods are defective, unsafe, or not fit for purpose within six months of purchase, the consumer has the right to elect a refund, repair, or replacement. Importantly, this right cannot be limited by a store’s internal policy or signage. By refusing my request, YDE has disregarded the CPA and denied me my statutory rights. I urge YDE to review its practices and align them with the law. Consumers should not be misled into believing that they only have 14 days to return defective goods when the law clearly provides six months. I request that YDE honours its legal obligations under the CPA and resolves this matter by allowing the exchange or refund as required.
1 reviews | Active since May 2014
Refusal to Honour Consumer Protection Act – Return of Shoes - Incorrect Size
I recently attempted to return a pair of shoes to YDE for an exchange. The store refused, stating that their policy only allows returns within 14 days. This response is ******** under the Consumer Protection Act 68 of 2008. Section 56 of the CPA provides consumers with a six‑month imp**** warranty on all goods. If goods are defective, unsafe, or not fit for purpose within six months of purchase, the consumer has the right to elect a refund, repair, or replacement. Importantly, this right cannot be limited by a store’s internal policy or signage. By refusing my request, YDE has disregarded the CPA and denied me my statutory rights. I urge YDE to review its practices and align them with the law. Consumers should not be misled into believing that they only have 14 days to return defective goods when the law clearly provides six months. I request that YDE honours its legal obligations under the CPA and resolves this matter by allowing the exchange or refund as required.
1 reviews | Active since Jul 2016
Incorrect pricing
Incorrect pricing on merchandise called a human error by sales ladies
1 reviews | Active since Jul 2016
Incorrect pricing
Incorrect pricing on merchandise called a human error by sales ladies