Shocking CPA Breach & Blatant Evasion by YDE Mall of Africa Management

Shocking CPA Breach & Blatant Evasion by YDE Mall of Africa Management

I am appalled by the gross service failure and unprofessional conduct of YDE (Order ***)). On Monday, 5 October 2026, YDE delivered a completely damaged Black Waterfall Tulle Dress intended for my daughter's wedding on 24 October.

A verbal remedy was agreed upon to source an alternative dress—an RSVP Black Sequins Corset Dress (Size XL)—from the YDE Mall of Africa branch, to be delivered via Overnight Express to Pietermaritzburg by Friday.

The dress is physically at the store, but management is refusing to release it to the courier due to an internal system "approval" bottleneck. Today, the store's handling deteriorated into blatant evasion. At 2:00 PM, staff member Mathidiso claimed the manager (Siphiwe) was "on lunch until 4:00 PM" and no one else could assist. When I asked for the other manager, Sarafina, I was told she was "busy with banking" and couldn't take my call.

Now, the branch is actively screening my number and refusing to answer entirely.

This dress requires urgent professional alterations before the wedding. By stalling a confirmed replacement and dodging calls, YDE is in direct breach of the Consumer Protection Act (CPA). I demand that Truworths Head Office manually override this approval immediately today and dispatch my dress via Priority Overnight Express.