Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Vodacom is described as a provider that is efficient at collecting payment but consistently unable to resolve problems. A recurring theme across every service area is that customers must chase Vodacom repeatedly, often posting publicly before anyone engages. Billing, Contracts & Account Management (0.8) draws the sharpest criticism, while Installation, Activation & Setup (1.1) performs marginally better.
Top Strengths:
- •Installation, Activation & Setup: Customers who receive on site attention often praise the technicians and named store consultants, with same day fibre connections reported at branches such as Fochville. Where verification tools work, SIM swaps and RICA are completed quickly, though these experiences remain the exception rather than the norm.
Replied to 97% of negative reviews
Reply time on negative reviews: 15h 21m
TrustIndex
2.3
Ranking
#6
in Mobile Networks
Reply Time
15h 23m
NPS Score
-82
Recommended: Unlikely
Replied to 97% of negative reviews
Reply time on negative reviews: 15h 21m
Nov '25 - Oct '26
Frequently Asked Questions About Vodacom
What do customers say about Vodacom?
Based on recent customer reviews, Vodacom is described as a provider that is efficient at collecting payment but consistently unable to resolve problems. A recurring theme across every service area is that customers must chase Vodacom repeatedly, often posting publicly before anyone engages. Billing, Contracts & Account Management (0.8) draws the sharpest criticism, while Installation, Activation & Setup (1.1) performs marginally better.
What is Vodacom's biggest strength?
Vodacom's biggest strength, according to Hellopeter's AI analysis, is Installation, Activation & Setup. Customers who receive on site attention often praise the technicians and named store consultants, with same day fibre connections reported at branches such as Fochville. Where verification tools work, SIM swaps and RICA are completed quickly, though these experiences remain the exception rather than the norm.
What are the most common complaints about Vodacom?
The most common complaint about Vodacom, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Fibre outages lasting weeks are widely reported, worsening after the Vumatel migration. Customers describe contracted 100Mbps lines delivering under 10Mbps, rural towers offline for days, and unexplained data depletion, while full monthly subscriptions continue to be debited for services that cannot be used.
How does Vodacom compare to other Fibre & Broadband companies?
Vodacom scores 1 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Installation & Setup (1.1); their weakest is Billing & Contracts (0.8). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is Vodacom trustworthy?
Vodacom has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 8,111 reviews in the last 12 months. They reply to 97% of negative reviews, typically within 15 hours 21 min. Hellopeter has tracked Vodacom across 145,337 total reviews. How is the TrustIndex calculated? →
Recent reviews (8,111)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2019
Charged different amount to contract
I need to understand why was I charged R496 instead of R208 as per the contract I took. I noticed now on my statement that it's R496 ,which I don't understand why this is happening and charged this amount. The contract didn't say anything about pre-paid after the actual GB taken. Need my money back please
1 reviews | Active since Feb 2019
Charged different amount to contract
I need to understand why was I charged R496 instead of R208 as per the contract I took. I noticed now on my statement that it's R496 ,which I don't understand why this is happening and charged this amount. The contract didn't say anything about pre-paid after the actual GB taken. Need my money back please
1 reviews | Active since Jan 2025
Took Money without Concent! *****!!
You Stole money from my bank ***! YOU DONT HAVE MY CONCENT TO ACCESS MY BANK!!! You HAVE BEEN PAID ON 28 OCT 2026 ALREADY!!! And yet you took money THIS MORNING, MONEY that does not belong to you!. I WANT A FULL REFUND IMMEDIATELY! I AM NOT WAITING 7 TO WHATEVER DAYS. AND YOU ARE NOT PUTTING THE MONEY INTO CREDIT ON MY ***!!! I WANT IT BACK! EVERY CENT. BEFORE TONIGHT IS OVER
1 reviews | Active since Jan 2025
Took Money without Concent! *****!!
You Stole money from my bank ***! YOU DONT HAVE MY CONCENT TO ACCESS MY BANK!!! You HAVE BEEN PAID ON 28 OCT 2026 ALREADY!!! And yet you took money THIS MORNING, MONEY that does not belong to you!. I WANT A FULL REFUND IMMEDIATELY! I AM NOT WAITING 7 TO WHATEVER DAYS. AND YOU ARE NOT PUTTING THE MONEY INTO CREDIT ON MY ***!!! I WANT IT BACK! EVERY CENT. BEFORE TONIGHT IS OVER
1 reviews | Active since Mar 2009
Vodacom's Response to 25 Years of Loyalty: "Come Back in 2028"
Reference: *** I have been a loyal Vodacom customer for more than 25 years, and have maintained multiple contracts with the company throughout that time. My accounts have always been in good standing, and I have never defaulted on a payment. Recently my circumstances changed significantly. I am no longer employed and no longer receiving an income. As a responsible customer, I contacted Vodacom to discuss options for reducing the monthly costs across my various contracts so that I could continue meeting my obligations and keep my account in good standing. What followed was extremely disappointing. I was transferred from one agent to another, with each advising that they could not assist. Finally, I was connected to a Retentions agent—Zama Khanyile , who informed me that because I am not due for an upgrade, no migration, downgrade, price reduction, or other adjustment could be made to any of my contracts. Despite clearly explaining my financial situation, I was repeatedly told that Vodacom could not accommodate any changes until I became eligible for upgrades, which would only be in 2028. I find this response both shocking and deeply disappointing. After more than two decades of loyalty, multiple contracts, and a perfect payment history, I expected Vodacom to at least explore available options to assist a customer who is experiencing unforeseen financial hardship. Instead, I was met with a blanket refusal to assist, no apparent willingness to investigate alternatives that could help retain a long-standing customer, and told to continue paying the current amount until 2028. In an economic climate where many South Africans are facing financial challenges, one would expect a company of Vodacom's size and reputation to have some form of hardship assistance, retention support, or downgrade solution available for long-standing customers. What is most concerning is that I am not attempting to avoid my obligations. On the contrary, I am proactively engaging with Vodacom to find a sustainable solution that would allow me to continue honouring my commitments during a difficult period. Rather than supporting that effort, Vodacom's position appears to be that nothing can be done. Sadly, this experience has left me questioning whether customer loyalty has any value at Vodacom. If a customer who has supported Vodacom for more than 25 years, maintained multiple contracts, and consistently paid their accounts cannot receive assistance when facing genuine financial hardship, then Vodacom's commitment to customer care is questionable. Vodacom, are you really saying that after 25 years of loyal support and a flawless payment record, there is absolutely nothing you can do to help a customer keep multiple accounts affordable during a period of financial hardship? If this is how a good standing customer of more than 25 years is treated, it is difficult to see why anyone should remain loyal to the brand. I am therefore asking Vodacom's Customer Retentions or Executive Escalations Team to urgently review my account and engage with me regarding available options to reduce the costs of my existing contracts. I believe there must be more customer-centric solutions than simply telling a loyal customer to wait until 2028. I hope Vodacom will use this opportunity to demonstrate that loyalty and responsible account management still matter.
1 reviews | Active since Mar 2009
Vodacom's Response to 25 Years of Loyalty: "Come Back in 2028"
Reference: *** I have been a loyal Vodacom customer for more than 25 years, and have maintained multiple contracts with the company throughout that time. My accounts have always been in good standing, and I have never defaulted on a payment. Recently my circumstances changed significantly. I am no longer employed and no longer receiving an income. As a responsible customer, I contacted Vodacom to discuss options for reducing the monthly costs across my various contracts so that I could continue meeting my obligations and keep my account in good standing. What followed was extremely disappointing. I was transferred from one agent to another, with each advising that they could not assist. Finally, I was connected to a Retentions agent—Zama Khanyile , who informed me that because I am not due for an upgrade, no migration, downgrade, price reduction, or other adjustment could be made to any of my contracts. Despite clearly explaining my financial situation, I was repeatedly told that Vodacom could not accommodate any changes until I became eligible for upgrades, which would only be in 2028. I find this response both shocking and deeply disappointing. After more than two decades of loyalty, multiple contracts, and a perfect payment history, I expected Vodacom to at least explore available options to assist a customer who is experiencing unforeseen financial hardship. Instead, I was met with a blanket refusal to assist, no apparent willingness to investigate alternatives that could help retain a long-standing customer, and told to continue paying the current amount until 2028. In an economic climate where many South Africans are facing financial challenges, one would expect a company of Vodacom's size and reputation to have some form of hardship assistance, retention support, or downgrade solution available for long-standing customers. What is most concerning is that I am not attempting to avoid my obligations. On the contrary, I am proactively engaging with Vodacom to find a sustainable solution that would allow me to continue honouring my commitments during a difficult period. Rather than supporting that effort, Vodacom's position appears to be that nothing can be done. Sadly, this experience has left me questioning whether customer loyalty has any value at Vodacom. If a customer who has supported Vodacom for more than 25 years, maintained multiple contracts, and consistently paid their accounts cannot receive assistance when facing genuine financial hardship, then Vodacom's commitment to customer care is questionable. Vodacom, are you really saying that after 25 years of loyal support and a flawless payment record, there is absolutely nothing you can do to help a customer keep multiple accounts affordable during a period of financial hardship? If this is how a good standing customer of more than 25 years is treated, it is difficult to see why anyone should remain loyal to the brand. I am therefore asking Vodacom's Customer Retentions or Executive Escalations Team to urgently review my account and engage with me regarding available options to reduce the costs of my existing contracts. I believe there must be more customer-centric solutions than simply telling a loyal customer to wait until 2028. I hope Vodacom will use this opportunity to demonstrate that loyalty and responsible account management still matter.
1 reviews | Active since Dec 2024
Vodacom wants you to pay for entire month while your contract is expiring on the 3rd of that month.
My vodacom 10GB data contract is expiring on the 3 of December 2026. Today, I phoned them to give them a 30 day notice that I want to cancel the contract. Vodacom tells me that If I cancel the contract I will still have to pay for the month even if my contract expires on the 3rd of December 2026. So they forcing me to pay for the entire month while my contract is expiring on the 3rd . This is ****************, why must I pay for an entire month if my contract expires on the 3rd of the month. Vodacom is basically ******** you for a extra month of data that you must pay.
1 reviews | Active since Dec 2024
Vodacom wants you to pay for entire month while your contract is expiring on the 3rd of that month.
My vodacom 10GB data contract is expiring on the 3 of December 2026. Today, I phoned them to give them a 30 day notice that I want to cancel the contract. Vodacom tells me that If I cancel the contract I will still have to pay for the month even if my contract expires on the 3rd of December 2026. So they forcing me to pay for the entire month while my contract is expiring on the 3rd . This is ****************, why must I pay for an entire month if my contract expires on the 3rd of the month. Vodacom is basically ******** you for a extra month of data that you must pay.
1 reviews | Active since Oct 2026
Exhausting
Urgent Complaint: Duplicate Payment of R709.29 and Outstanding Refund I am lodging a formal complaint regarding a duplicate payment of R709.29. On 15 April 2026, MBD debited R709.29 from my bank account in respect of my *** account. However, the payment was not allocated to my *** account. As a result, I subsequently made a second payment of R709.29 directly at a *** store. I have therefore paid R709.29 twice for the same obligation. Despite numerous telephone calls and attempts to resolve the matter, I have still not received my refund. The matter has been outstanding for several months, and I am extremely dissatisfied with the way it has been handled. I request that *** and MBD urgently investigate the allocation of the payment debited on 15 April 2026 and refund the duplicate amount of R709.29 to me.
1 reviews | Active since Oct 2026
Exhausting
Urgent Complaint: Duplicate Payment of R709.29 and Outstanding Refund I am lodging a formal complaint regarding a duplicate payment of R709.29. On 15 April 2026, MBD debited R709.29 from my bank account in respect of my *** account. However, the payment was not allocated to my *** account. As a result, I subsequently made a second payment of R709.29 directly at a *** store. I have therefore paid R709.29 twice for the same obligation. Despite numerous telephone calls and attempts to resolve the matter, I have still not received my refund. The matter has been outstanding for several months, and I am extremely dissatisfied with the way it has been handled. I request that *** and MBD urgently investigate the allocation of the payment debited on 15 April 2026 and refund the duplicate amount of R709.29 to me.
1 reviews | Active since Jul 2024
Poor network poor service
Network has been poor in my area for the past month, I've not been able to submit 2 online exams as a result. Attempts to report the problem have been unsuccessful as I am either passed on to AI or my call is dropped by agents. I'm having to write on hellopeter as i i know there is no way a public complaint cqn bw ignored but the tact that it has ro come to this is disappointing
1 reviews | Active since Jul 2024
Poor network poor service
Network has been poor in my area for the past month, I've not been able to submit 2 online exams as a result. Attempts to report the problem have been unsuccessful as I am either passed on to AI or my call is dropped by agents. I'm having to write on hellopeter as i i know there is no way a public complaint cqn bw ignored but the tact that it has ro come to this is disappointing
1 reviews | Active since Apr 2019
Worst service provider globally!!!
An absolute joke of a service provider! They sell you esim number which is already in use with what's app!! Then you cannot verify or get hold of vodacom to sort it out!!!! Most pathetic service provider globally!!
1 reviews | Active since Apr 2019
Worst service provider globally!!!
An absolute joke of a service provider! They sell you esim number which is already in use with what's app!! Then you cannot verify or get hold of vodacom to sort it out!!!! Most pathetic service provider globally!!