Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Vodacom is described as a provider that is efficient at collecting payment but consistently unable to resolve problems. A recurring theme across every service area is that customers must chase Vodacom repeatedly, often posting publicly before anyone engages. Billing, Contracts & Account Management (0.8) draws the sharpest criticism, while Installation, Activation & Setup (1.1) performs marginally better.
Top Strengths:
- •Installation, Activation & Setup: Customers who receive on site attention often praise the technicians and named store consultants, with same day fibre connections reported at branches such as Fochville. Where verification tools work, SIM swaps and RICA are completed quickly, though these experiences remain the exception rather than the norm.
Replied to 97% of negative reviews
Reply time on negative reviews: 15h 37m
TrustIndex
2.3
Ranking
#6
in Mobile Networks
Reply Time
15h 39m
NPS Score
-82
Recommended: Unlikely
Replied to 97% of negative reviews
Reply time on negative reviews: 15h 37m
Nov '25 - Oct '26
Frequently Asked Questions About Vodacom
What do customers say about Vodacom?
Based on recent customer reviews, Vodacom is described as a provider that is efficient at collecting payment but consistently unable to resolve problems. A recurring theme across every service area is that customers must chase Vodacom repeatedly, often posting publicly before anyone engages. Billing, Contracts & Account Management (0.8) draws the sharpest criticism, while Installation, Activation & Setup (1.1) performs marginally better.
What is Vodacom's biggest strength?
Vodacom's biggest strength, according to Hellopeter's AI analysis, is Installation, Activation & Setup. Customers who receive on site attention often praise the technicians and named store consultants, with same day fibre connections reported at branches such as Fochville. Where verification tools work, SIM swaps and RICA are completed quickly, though these experiences remain the exception rather than the norm.
What are the most common complaints about Vodacom?
The most common complaint about Vodacom, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Fibre outages lasting weeks are widely reported, worsening after the Vumatel migration. Customers describe contracted 100Mbps lines delivering under 10Mbps, rural towers offline for days, and unexplained data depletion, while full monthly subscriptions continue to be debited for services that cannot be used.
How does Vodacom compare to other Fibre & Broadband companies?
Vodacom scores 1 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Installation & Setup (1.1); their weakest is Billing & Contracts (0.8). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is Vodacom trustworthy?
Vodacom has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 8,189 reviews in the last 12 months. They reply to 97% of negative reviews, typically within 15 hours 37 min. Hellopeter has tracked Vodacom across 145,207 total reviews. How is the TrustIndex calculated? →
Recent reviews (8,189)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2016
Terrible service with clueless people
The most terrible service ever I upgraded my contract 1st they put the incorrect price 2ndly they overcharged me 3rdly no on at Vodacom knows anything They are so clueless I think a guy on the street has more brains No one knows the problem Team leaders don't call you back Everything does to the back office And they themselves know nothing All they do is say they going to escalate it And then when you call them to find out After a few times they block your number Like seriously ? You should listen to the conversation before blocking to know if it's a ***** What stupid network I feel stupid for actually keeping this terrible network for so long Time for a change !!!
1 reviews | Active since Aug 2016
Terrible service with clueless people
The most terrible service ever I upgraded my contract 1st they put the incorrect price 2ndly they overcharged me 3rdly no on at Vodacom knows anything They are so clueless I think a guy on the street has more brains No one knows the problem Team leaders don't call you back Everything does to the back office And they themselves know nothing All they do is say they going to escalate it And then when you call them to find out After a few times they block your number Like seriously ? You should listen to the conversation before blocking to know if it's a ***** What stupid network I feel stupid for actually keeping this terrible network for so long Time for a change !!!
1 reviews | Active since Dec 2015
AVOID VODACOM CONTRACTS AT ALL COSTS
After loyally paying Vodacom for the past several years, I do not appreciate the fact that you have suspended my cellular service, after having fully fulfilled my (late mothers) contractual obligations as well as visited a branch. I have submitted ALL the required documentation- death certificate, *** copies, and deceased account claim form - all certified. Yet Vodacom still cancels my number. All my banking info is linked to this number. This is also my emergency number and is a registered emergency speed dial at work. Since I'm not the account holder, I can do nothing. Even after paying premature cancellation fees- I'm still locked out. I am unable to visit a Vodacom branch while at work. I now have to cancel any future work until I have signal again. AVOID VODACOM CONTRACTS AT ALL COSTS.
1 reviews | Active since Dec 2015
AVOID VODACOM CONTRACTS AT ALL COSTS
After loyally paying Vodacom for the past several years, I do not appreciate the fact that you have suspended my cellular service, after having fully fulfilled my (late mothers) contractual obligations as well as visited a branch. I have submitted ALL the required documentation- death certificate, *** copies, and deceased account claim form - all certified. Yet Vodacom still cancels my number. All my banking info is linked to this number. This is also my emergency number and is a registered emergency speed dial at work. Since I'm not the account holder, I can do nothing. Even after paying premature cancellation fees- I'm still locked out. I am unable to visit a Vodacom branch while at work. I now have to cancel any future work until I have signal again. AVOID VODACOM CONTRACTS AT ALL COSTS.
1 reviews | Active since Apr 2022
Possible failing of cyber security with Vodacom?
Maybe efficiency at collecting payment should not be the main criteria for a successful service provider in South Africa! We are at the dawn of a major transition into digitation in South Africa. If you consult the AI (who is going to be managing our lives and livelihoods in South Africa going forward) the single biggest concern about digitation in South Africa Africa is totally unprepared!!!! SA ranking in terms of cyber security and cyber crimes globally is atrocious! So daily we are getting spammed and ****med and a message from Vodacom today to all account users, is particularly alarming: " ********** are sending **** rewards messages and contacting customers pretending to be Vodacom agents. If you are called or receive messages claiming you've won cash, devices or other rewards please always verify the offer by calling *** before taking any action. Do not click on suspicious links, share personal information, PINs, or OTPs or trust unsolicited calls." SO MY CHALLENGE TO YOU, VODACOM, IS HOW THE F*** ARE YOU GONNA STOP THE AMOUNT OF SPAM CALLS THAT ALL YOUR ACCOUNT HOLDERS ARE RECEIVING DAILY! Although it is impossible against the background of a South African cyber platform that is simply to compete internationally, YET OR EXPIRING MASSIVELY TO DATA CENTERS AND COMPETING ON 6G AND ROBOTS, SA IS IN ITS INFANCY, OF ALL THIS!!!! The *******ion and *****ing and ******* up budgets, have put essay BACKWARDS IN TIME IN SO MANY WAYS!!!! To know step up to 6G and total digitization…… a disaster is facing us! In the meantime, Vodacom, please stop the ******** and spamming!!!!
1 reviews | Active since Apr 2022
Possible failing of cyber security with Vodacom?
Maybe efficiency at collecting payment should not be the main criteria for a successful service provider in South Africa! We are at the dawn of a major transition into digitation in South Africa. If you consult the AI (who is going to be managing our lives and livelihoods in South Africa going forward) the single biggest concern about digitation in South Africa Africa is totally unprepared!!!! SA ranking in terms of cyber security and cyber crimes globally is atrocious! So daily we are getting spammed and ****med and a message from Vodacom today to all account users, is particularly alarming: " ********** are sending **** rewards messages and contacting customers pretending to be Vodacom agents. If you are called or receive messages claiming you've won cash, devices or other rewards please always verify the offer by calling *** before taking any action. Do not click on suspicious links, share personal information, PINs, or OTPs or trust unsolicited calls." SO MY CHALLENGE TO YOU, VODACOM, IS HOW THE F*** ARE YOU GONNA STOP THE AMOUNT OF SPAM CALLS THAT ALL YOUR ACCOUNT HOLDERS ARE RECEIVING DAILY! Although it is impossible against the background of a South African cyber platform that is simply to compete internationally, YET OR EXPIRING MASSIVELY TO DATA CENTERS AND COMPETING ON 6G AND ROBOTS, SA IS IN ITS INFANCY, OF ALL THIS!!!! The *******ion and *****ing and ******* up budgets, have put essay BACKWARDS IN TIME IN SO MANY WAYS!!!! To know step up to 6G and total digitization…… a disaster is facing us! In the meantime, Vodacom, please stop the ******** and spamming!!!!
1 reviews | Active since Nov 2014
Vodacom Spams sms'e only stopped for 7 days!!
On 14 Oct 2026 Vodacom confirmed the following: "Thank you for taking the call earlier. We have requested removal of your numbers from all contact data bases. This means that within 48 Hours you should no longer be receiving any SMS or calls re: Sales or Promotions". Well the spam started again today 21 Oct. 2 pspam messages starting with Openly1 and TheKulture. Please grow up Vodacom
1 reviews | Active since Nov 2014
Vodacom Spams sms'e only stopped for 7 days!!
On 14 Oct 2026 Vodacom confirmed the following: "Thank you for taking the call earlier. We have requested removal of your numbers from all contact data bases. This means that within 48 Hours you should no longer be receiving any SMS or calls re: Sales or Promotions". Well the spam started again today 21 Oct. 2 pspam messages starting with Openly1 and TheKulture. Please grow up Vodacom
1 reviews | Active since Sept 2013
Bad..the worse..*****
I have applied for a new phone on the 8th October. Its now the 21st and stil no phone. The sales person nkosinathi and his manager babalwa was lieng to me and up 2 today. Nkosinthi told me the phone will be by me at 17:00 but the phone is still in another province. Then he went on and said I thrived him. All I said if the phone is not by me by 17:00 then I am threatening 2 cancel all my contacts wilh Vodacom. Now it sounds like i threaned his life. Vodavom is a bunch of ***** and dont give service. All they do is lie and yhen when they dont know what else to lie they avoid you like Babalwa. Babalwa is not supposed to be a manager because she cant manage her staff that is lieng and she dont follow up on her promisss to contqct customers back. She rather tell yhe staff to say she is in a meeting and avoid the customer. I had enough. Cancel all my contracts immediately
1 reviews | Active since Sept 2013
Bad..the worse..*****
I have applied for a new phone on the 8th October. Its now the 21st and stil no phone. The sales person nkosinathi and his manager babalwa was lieng to me and up 2 today. Nkosinthi told me the phone will be by me at 17:00 but the phone is still in another province. Then he went on and said I thrived him. All I said if the phone is not by me by 17:00 then I am threatening 2 cancel all my contacts wilh Vodacom. Now it sounds like i threaned his life. Vodavom is a bunch of ***** and dont give service. All they do is lie and yhen when they dont know what else to lie they avoid you like Babalwa. Babalwa is not supposed to be a manager because she cant manage her staff that is lieng and she dont follow up on her promisss to contqct customers back. She rather tell yhe staff to say she is in a meeting and avoid the customer. I had enough. Cancel all my contracts immediately
1 reviews | Active since Nov 2011
Harrasment
I had a contract with Vodacom A few months i decided to pay it off and asked Vodacom to close it They gave me a settlement figure, i paid it and believed it was settled I then realised that They continued debiting my account, the contract was for R899 a month but after closing account they were debiting R139 I kept reversing the debits cause the contract was closed They kept sending collection mails of which i responded to for understanding what they were trying to collect for, but they never explained Today i got a call from a company that said they are representing Vodacom with regards to my account, but we couldn't continue because they are requesting me to confirm personal details and i do not remember giving them my contact details in the first place. We ended the call and then they informed me to go to nearest Vodacom store and is unfortunate that i will never have petrol to do such I requested Vodacom for settlement quote, was given a figure. i paid. What more do you want from me?
1 reviews | Active since Nov 2011
Harrasment
I had a contract with Vodacom A few months i decided to pay it off and asked Vodacom to close it They gave me a settlement figure, i paid it and believed it was settled I then realised that They continued debiting my account, the contract was for R899 a month but after closing account they were debiting R139 I kept reversing the debits cause the contract was closed They kept sending collection mails of which i responded to for understanding what they were trying to collect for, but they never explained Today i got a call from a company that said they are representing Vodacom with regards to my account, but we couldn't continue because they are requesting me to confirm personal details and i do not remember giving them my contact details in the first place. We ended the call and then they informed me to go to nearest Vodacom store and is unfortunate that i will never have petrol to do such I requested Vodacom for settlement quote, was given a figure. i paid. What more do you want from me?
1 reviews | Active since Oct 2026
Complaint against Vodacom: Misleading Sales Practices and Unfair Resolution
My husband was due for a contract upgrade with Vodacom. He initially made an enquiry himself but was unhappy with the offers presented, so he decided not to proceed and to wait. He was subsequently contacted by a Vodacom sales representative who offered him a contract deal, allegedly in recognition of his long-standing loyalty as a Vodacom customer. Throughout the telephone conversation, my husband repeatedly asked the representative to confirm the monthly instalment amount and the contract term. The representative confirmed these details, and my husband agreed to the deal based on those assurances. However, when the debit order date arrived, Vodacom attempted to deduct almost double the monthly amount that had been agreed upon. Upon further investigation, my husband also discovered that the contract term was longer than what had been communicated to him during the sales call. Vodacom investigated the matter and advised him that they would collect the device and cancel the contract. However, he was told that he would first have to pay the inflated debit order amount, after which Vodacom would process a refund. We were also informed that the sales representative would receive a three-week suspension. How is this an acceptable resolution? My husband is the customer who was misled. He is the one who now has to deal with the financial inconvenience, pay an amount he never agreed to, potentially wait for a refund, and ultimately be left without the device he signed up for. Meanwhile, the employee responsible for providing incorrect information faces what appears to be a very limited consequence. Vodacom is effectively expecting a loyal customer to bear the financial and practical consequences of its sales representative's conduct. Why should my husband have to pay for a mistake he did not make? We did not agree to the higher monthly instalment or the extended contract term. Had these details been communicated honestly from the beginning, he would never have accepted the offer. We expect Vodacom to take accountability for the way this contract was sold and to provide a fair resolution that does not penalise the customer for its employee's actions.
1 reviews | Active since Oct 2026
Complaint against Vodacom: Misleading Sales Practices and Unfair Resolution
My husband was due for a contract upgrade with Vodacom. He initially made an enquiry himself but was unhappy with the offers presented, so he decided not to proceed and to wait. He was subsequently contacted by a Vodacom sales representative who offered him a contract deal, allegedly in recognition of his long-standing loyalty as a Vodacom customer. Throughout the telephone conversation, my husband repeatedly asked the representative to confirm the monthly instalment amount and the contract term. The representative confirmed these details, and my husband agreed to the deal based on those assurances. However, when the debit order date arrived, Vodacom attempted to deduct almost double the monthly amount that had been agreed upon. Upon further investigation, my husband also discovered that the contract term was longer than what had been communicated to him during the sales call. Vodacom investigated the matter and advised him that they would collect the device and cancel the contract. However, he was told that he would first have to pay the inflated debit order amount, after which Vodacom would process a refund. We were also informed that the sales representative would receive a three-week suspension. How is this an acceptable resolution? My husband is the customer who was misled. He is the one who now has to deal with the financial inconvenience, pay an amount he never agreed to, potentially wait for a refund, and ultimately be left without the device he signed up for. Meanwhile, the employee responsible for providing incorrect information faces what appears to be a very limited consequence. Vodacom is effectively expecting a loyal customer to bear the financial and practical consequences of its sales representative's conduct. Why should my husband have to pay for a mistake he did not make? We did not agree to the higher monthly instalment or the extended contract term. Had these details been communicated honestly from the beginning, he would never have accepted the offer. We expect Vodacom to take accountability for the way this contract was sold and to provide a fair resolution that does not penalise the customer for its employee's actions.