Poor network poor service

Network has been poor in my area for the past month, I've not been able to submit 2 online exams as a result. Attempts to report the problem have been unsuccessful as I am either passed on to AI or my call is dropped by agents. I'm having to write on hellopeter as i i know there is no way a public complaint cqn bw ignored but the tact that it has ro come to this is disappointing