Exhausting

Urgent Complaint: Duplicate Payment of R709.29 and Outstanding Refund

I am lodging a formal complaint regarding a duplicate payment of R709.29.

On 15 April 2026, MBD debited R709.29 from my bank account in respect of my *** account. However, the payment was not allocated to my *** account. As a result, I subsequently made a second payment of R709.29 directly at a *** store.

I have therefore paid R709.29 twice for the same obligation.

Despite numerous telephone calls and attempts to resolve the matter, I have still not received my refund. The matter has been outstanding for several months, and I am extremely dissatisfied with the way it has been handled.

I request that *** and MBD urgently investigate the allocation of the payment debited on 15 April 2026 and refund the duplicate amount of R709.29 to me.