Based on recent customer reviews, Vericred Credit Bureau (VCCB) is heavily criticised for failing to update credit profiles after consumers submit debt review clearance certificates, prescription letters and settlement proof. Reviewers repeatedly note that Experian, TransUnion and XDS remove outdated listings while VCCB does not, and that disputes stall, portals fail and emails and calls go unanswered. Many threaten or lodge complaints with the NCR and Credit Ombud. A smaller group praises named consultants such as Noddy Pitso and Evon for calm, professional help and successful debt review removals.
Replied to 50% of negative reviews
Reply time on negative reviews: 376h 40m
TrustIndex
2.7
Reply Time
376h 40m
NPS Score
-85
Recommended: Unlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 376h 40m
Dec '25 - Nov '26
Frequently Asked Questions About Vericred Credit Bureau (VCCB)
What do customers say about Vericred Credit Bureau (VCCB)?
Based on recent customer reviews, Vericred Credit Bureau (VCCB) is heavily criticised for failing to update credit profiles after consumers submit debt review clearance certificates, prescription letters and settlement proof. Reviewers repeatedly note that Experian, TransUnion and XDS remove outdated listings while VCCB does not, and that disputes stall, portals fail and emails and calls go unanswered. Many threaten or lodge complaints with the NCR and Credit Ombud. A smaller group praises named consultants such as Noddy Pitso and Evon for calm, professional help and successful debt review removals.
Is Vericred Credit Bureau (VCCB) trustworthy?
Vericred Credit Bureau (VCCB) has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 31 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 376 hours 40 min. Hellopeter has tracked Vericred Credit Bureau (VCCB) across 282 total reviews. How is the TrustIndex calculated? →
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2023
Extremely Rude and Unprofessional Service
**Extremely Rude and Unprofessional Service** I have honestly never dealt with such rude and unprofessional people. My *** had already been settled before it was handed over to this company. Despite this, I continue to receive phone calls and SMS notifications demanding payment of an alleged outstanding balance. I have made several attempts to resolve this matter, including sending *** and explaining that the *** was settled before being handed over to them. Unfortunately, nothing has been resolved. Today, I received yet another call regarding the outstanding amount. When I tried to explain the situation to the representative, he repeatedly interrupted me and refused to give me an opportunity to explain. He insisted that I had only settled the *** after it was handed over and claimed that the remaining balance was for their costs of trying to contact me by phone and ***. I found his attitude incredibly rude, dismissive and unprofessional. A customer should at least be given the opportunity to explain a situation, especially when they have made several attempts to resolve it. What makes this even more frustrating is that the matter is STILL unresolved, despite my repeated efforts to get it sorted out. I am extremely disappointed with the way this company handles its customers and disputes. I expect this matter to be properly investigated and resolved, rather than continuing to receive demands for payment on an amount I have disputed.
1 reviews | Active since May 2023
Extremely Rude and Unprofessional Service
**Extremely Rude and Unprofessional Service** I have honestly never dealt with such rude and unprofessional people. My *** had already been settled before it was handed over to this company. Despite this, I continue to receive phone calls and SMS notifications demanding payment of an alleged outstanding balance. I have made several attempts to resolve this matter, including sending *** and explaining that the *** was settled before being handed over to them. Unfortunately, nothing has been resolved. Today, I received yet another call regarding the outstanding amount. When I tried to explain the situation to the representative, he repeatedly interrupted me and refused to give me an opportunity to explain. He insisted that I had only settled the *** after it was handed over and claimed that the remaining balance was for their costs of trying to contact me by phone and ***. I found his attitude incredibly rude, dismissive and unprofessional. A customer should at least be given the opportunity to explain a situation, especially when they have made several attempts to resolve it. What makes this even more frustrating is that the matter is STILL unresolved, despite my repeated efforts to get it sorted out. I am extremely disappointed with the way this company handles its customers and disputes. I expect this matter to be properly investigated and resolved, rather than continuing to receive demands for payment on an amount I have disputed.
1 reviews | Active since Sept 2024
Exceptional Professionalism, Accountability and Customer Service – Noddy Pitso
It is often said that customer service is measured by how quickly an issue is resolved. I believe the true measure of exceptional service is found in how a person treats another human being throughout the process. I would like to express my sincere appreciation to Noddy Pitso for her professionalism, humility and genuine commitment to customer service. Following a dispute regarding my credit profile, there were delays in reaching a resolution. However, what truly impressed me was not simply that the matter was eventually attended to, but the manner in which Noddy handled the situation. She took personal accountability, communicated the outcome and offered a sincere apology for the delay. What Noddy may not realise is that an apology was never necessary. I fully appreciate that she assists numerous consumers, each with their own concerns, expectations and frustrations, while managing what must undoubtedly be a demanding workload. In a world where accountability is often avoided and customer service can feel increasingly impersonal, Noddy demonstrated something far more valuable: integrity, humility and respect. My experience is a reminder that behind every organisation, policy and process are individuals whose character ultimately defines the quality of service delivered. Noddy, thank you for your assistance, your professionalism and, above all, your humanity. Organisations are represented by their names, but their reputations are built by people. Noddy Pitso is precisely the kind of person who builds that reputation. Your efforts are recognised, valued and sincerely appreciated. Five stars, without hesitation.
1 reviews | Active since Sept 2024
Exceptional Professionalism, Accountability and Customer Service – Noddy Pitso
It is often said that customer service is measured by how quickly an issue is resolved. I believe the true measure of exceptional service is found in how a person treats another human being throughout the process. I would like to express my sincere appreciation to Noddy Pitso for her professionalism, humility and genuine commitment to customer service. Following a dispute regarding my credit profile, there were delays in reaching a resolution. However, what truly impressed me was not simply that the matter was eventually attended to, but the manner in which Noddy handled the situation. She took personal accountability, communicated the outcome and offered a sincere apology for the delay. What Noddy may not realise is that an apology was never necessary. I fully appreciate that she assists numerous consumers, each with their own concerns, expectations and frustrations, while managing what must undoubtedly be a demanding workload. In a world where accountability is often avoided and customer service can feel increasingly impersonal, Noddy demonstrated something far more valuable: integrity, humility and respect. My experience is a reminder that behind every organisation, policy and process are individuals whose character ultimately defines the quality of service delivered. Noddy, thank you for your assistance, your professionalism and, above all, your humanity. Organisations are represented by their names, but their reputations are built by people. Noddy Pitso is precisely the kind of person who builds that reputation. Your efforts are recognised, valued and sincerely appreciated. Five stars, without hesitation.
1 reviews | Active since May 2025
Bad bad experience
Hello sorry for my spelling. I really hafe very bad experience with vccb. I cant login to my profile. After many many email and phone calls problem just dont get resolved. Evry time they tell me its the system. Since April 2026 im hafing this problem. But my wife and son can sign in with no errors or a struggle. Its only with my username and password. Error is page not found or user is terminated. Any ideas?
1 reviews | Active since May 2025
Bad bad experience
Hello sorry for my spelling. I really hafe very bad experience with vccb. I cant login to my profile. After many many email and phone calls problem just dont get resolved. Evry time they tell me its the system. Since April 2026 im hafing this problem. But my wife and son can sign in with no errors or a struggle. Its only with my username and password. Error is page not found or user is terminated. Any ideas?
1 reviews | Active since Aug 2025
Taking "forever" to clear my credit score...
Good morning... I've been wrongly placed under "DEPTH REVIEW" ... My "overdraft" or " personal loan" was PAID OFF but I was still placed on the "BLACK LIST" So I sent the settlement letter to the "Credit bureau".... I've been having this headache for about 10 years and it's getting crucial since now I'm taking care of my retired mother... I resigned from my 29 years truck driving career in order to do só... I need my credit score to be clear... Immediately... Thanks...
1 reviews | Active since Aug 2025
Taking "forever" to clear my credit score...
Good morning... I've been wrongly placed under "DEPTH REVIEW" ... My "overdraft" or " personal loan" was PAID OFF but I was still placed on the "BLACK LIST" So I sent the settlement letter to the "Credit bureau".... I've been having this headache for about 10 years and it's getting crucial since now I'm taking care of my retired mother... I resigned from my 29 years truck driving career in order to do só... I need my credit score to be clear... Immediately... Thanks...
1 reviews | Active since Feb 2026
Failing to Remove Prescribed Accounts Despite Receiving Proof
Failing to Remove Prescribed Accounts Despite Receiving Proof I am extremely disappointed with VCCB's service. It has been 4 months since I submitted prescription letters and supporting documents proving that the accounts listed on my profile have prescribed. Despite receiving all the required evidence, VCCB has repeatedly failed to remove these accounts. I have followed up several times, yet nothing has been resolved. This delay is unfair and continues to negatively affect my credit profile and my ability to access credit. Consumers should not have to chase a credit bureau for months to have prescribed accounts removed when all the necessary documentation has already been provided. I urge VCCB to investigate this matter urgently, remove the prescribed accounts without further delay, and explain why it has taken over four months to resolve such a straightforward issue.
1 reviews | Active since Feb 2026
Failing to Remove Prescribed Accounts Despite Receiving Proof
Failing to Remove Prescribed Accounts Despite Receiving Proof I am extremely disappointed with VCCB's service. It has been 4 months since I submitted prescription letters and supporting documents proving that the accounts listed on my profile have prescribed. Despite receiving all the required evidence, VCCB has repeatedly failed to remove these accounts. I have followed up several times, yet nothing has been resolved. This delay is unfair and continues to negatively affect my credit profile and my ability to access credit. Consumers should not have to chase a credit bureau for months to have prescribed accounts removed when all the necessary documentation has already been provided. I urge VCCB to investigate this matter urgently, remove the prescribed accounts without further delay, and explain why it has taken over four months to resolve such a straightforward issue.
1 reviews | Active since Apr 2026
VeriCred Credit Bureau (VCCB) is blocking consumer disputes over prescribed accounts
I am attempting to log a formal dispute with VeriCred Credit Bureau (VCCB) regarding two completely prescribed accounts on my profile where no payments or legal actions have occurred in over three consecutive years. Under Section 126B of the National Credit Act (NCA), these listings should be investigated and updated. Instead of accepting the dispute and marking the accounts "Under Dispute" while they investigate, VCCB’s consumer relations team is creating systemic administrative hurdles. Their online dispute portal failed to process the request, and via email, they are attempting to shift the burden of proof entirely onto me. They are demanding that I provide internal corporate assignment/cession documents and multi-year private bank statements just to open an investigation. Under Chapter 4 of the NCA, the statutory burden of verifying data lies entirely with the credit bureau, not the consumer. The bureau is required to request these data logs directly from the credit provider once a consumer flags a dispute. This matter has now been formally escalated to the National Financial Ombud Scheme (NFO) and the National Credit Regulator (NCR) for administrative obstruction. VCCB needs to open this dispute, assign formal reference numbers, and comply with standard NCA regulations immediately.
1 reviews | Active since Apr 2026
VeriCred Credit Bureau (VCCB) is blocking consumer disputes over prescribed accounts
I am attempting to log a formal dispute with VeriCred Credit Bureau (VCCB) regarding two completely prescribed accounts on my profile where no payments or legal actions have occurred in over three consecutive years. Under Section 126B of the National Credit Act (NCA), these listings should be investigated and updated. Instead of accepting the dispute and marking the accounts "Under Dispute" while they investigate, VCCB’s consumer relations team is creating systemic administrative hurdles. Their online dispute portal failed to process the request, and via email, they are attempting to shift the burden of proof entirely onto me. They are demanding that I provide internal corporate assignment/cession documents and multi-year private bank statements just to open an investigation. Under Chapter 4 of the NCA, the statutory burden of verifying data lies entirely with the credit bureau, not the consumer. The bureau is required to request these data logs directly from the credit provider once a consumer flags a dispute. This matter has now been formally escalated to the National Financial Ombud Scheme (NFO) and the National Credit Regulator (NCR) for administrative obstruction. VCCB needs to open this dispute, assign formal reference numbers, and comply with standard NCA regulations immediately.