Bad bad experience

Hello sorry for my spelling. I really hafe very bad experience with vccb. I cant login to my profile. After many many email and phone calls problem just dont get resolved. Evry time they tell me its the system. Since April 2026 im hafing this problem. But my wife and son can sign in with no errors or a struggle. Its only with my username and password. Error is page not found or user is terminated. Any ideas?