Failing to Remove Prescribed Accounts Despite Receiving Proof

Failing to Remove Prescribed Accounts Despite Receiving Proof

I am extremely disappointed with VCCB's service. It has been 4 months since I submitted prescription letters and supporting documents proving that the accounts listed on my profile have prescribed. Despite receiving all the required evidence, VCCB has repeatedly failed to remove these accounts.

I have followed up several times, yet nothing has been resolved. This delay is unfair and continues to negatively affect my credit profile and my ability to access credit.

Consumers should not have to chase a credit bureau for months to have prescribed accounts removed when all the necessary documentation has already been provided.

I urge VCCB to investigate this matter urgently, remove the prescribed accounts without further delay, and explain why it has taken over four months to resolve such a straightforward issue.