Extremely Rude and Unprofessional Service

**Extremely Rude and Unprofessional Service**

I have honestly never dealt with such rude and unprofessional people.

My *** had already been settled before it was handed over to this company. Despite this, I continue to receive phone calls and SMS notifications demanding payment of an alleged outstanding balance.

I have made several attempts to resolve this matter, including sending *** and explaining that the *** was settled before being handed over to them. Unfortunately, nothing has been resolved.

Today, I received yet another call regarding the outstanding amount. When I tried to explain the situation to the representative, he repeatedly interrupted me and refused to give me an opportunity to explain. He insisted that I had only settled the *** after it was handed over and claimed that the remaining balance was for their costs of trying to contact me by phone and ***.

I found his attitude incredibly rude, dismissive and unprofessional. A customer should at least be given the opportunity to explain a situation, especially when they have made several attempts to resolve it.

What makes this even more frustrating is that the matter is STILL unresolved, despite my repeated efforts to get it sorted out.

I am extremely disappointed with the way this company handles its customers and disputes. I expect this matter to be properly investigated and resolved, rather than continuing to receive demands for payment on an amount I have disputed.