Based on recent customer reviews, Emeris Online presents a sharply divided experience. Students consistently praise named student advisors who guide applications and registrations with speed and patience, yet a recurring theme is the institution's wider administrative machinery failing them once money has been paid. Unanswered phone lines, closed tickets and unresolved refund requests dominate the negative accounts, creating a service profile that swings between excellent individual help and systemic breakdown.
Top Strengths:
- •Administration, Registration & Communication: Individual advisors carry this theme. Students repeatedly name Kelly Booysen, Maliviwe Cekiso, Monica, Thulie, Jody and Perusha for fast, patient help with applications and registration, though the wider call centre and ticketing system frequently leaves queries unanswered.
Replied to 100% of negative reviews
Reply time on negative reviews: 11h 59m
TrustIndex
5.5
Ranking
#23
in Education & Training
Reply Time
14h 26m
NPS Score
-34
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 11h 59m
Nov '25 - Oct '26
Frequently Asked Questions About Emeris Online
What do customers say about Emeris Online?
Based on recent customer reviews, Emeris Online presents a sharply divided experience. Students consistently praise named student advisors who guide applications and registrations with speed and patience, yet a recurring theme is the institution's wider administrative machinery failing them once money has been paid. Unanswered phone lines, closed tickets and unresolved refund requests dominate the negative accounts, creating a service profile that swings between excellent individual help and systemic breakdown.
What is Emeris Online's biggest strength?
Emeris Online's biggest strength, according to Hellopeter's AI analysis, is Administration, Registration & Communication. Individual advisors carry this theme. Students repeatedly name Kelly Booysen, Maliviwe Cekiso, Monica, Thulie, Jody and Perusha for fast, patient help with applications and registration, though the wider call centre and ticketing system frequently leaves queries unanswered.
What are the most common complaints about Emeris Online?
The most common complaint about Emeris Online, based on Hellopeter's AI analysis of recent customer reviews, is Fees, Financial Aid & Refunds. Refunds are described as running far past the stated 21 working day policy, deposits go unmatched to student profiles for weeks, and late registration penalties are charged for institutional delays. Several students report paying in full without receiving access.
Is Emeris Online trustworthy?
Emeris Online has a TrustIndex of 5.5 out of 10 on Hellopeter, based on 58 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 11 hours 59 min. Hellopeter has tracked Emeris Online across 278 total reviews. How is the TrustIndex calculated? →
Recent reviews (58)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2015
Contact lens supplier from Heaven
From start to finish, the service was excellent. I was send a whats app with all the communication. I will stick to buying from them
1 reviews | Active since Jun 2015
Contact lens supplier from Heaven
From start to finish, the service was excellent. I was send a whats app with all the communication. I will stick to buying from them
1 reviews | Active since Sept 2026
Mali the star
Dear Maliviwe Thank you so much, Maliviwe , for your kindness, patience, and genuine willingness to help. Being accepted and registered for my studies is a very meaningful step for me, and I'm truly grateful that you were part of making that journey a little easier.
1 reviews | Active since Sept 2026
Mali the star
Dear Maliviwe Thank you so much, Maliviwe , for your kindness, patience, and genuine willingness to help. Being accepted and registered for my studies is a very meaningful step for me, and I'm truly grateful that you were part of making that journey a little easier.
1 reviews | Active since Feb 2026
Concerning services
I will leave a 5 stars rating because I know that in my 10 years of being with the school they have maintained good service to me. I am just at whits end though when it comes to the new venture (Emeris) problem solving processes, whether the problem is big or small I keep feeling like a basketball that’s being bounced from pillar to post. About a month ago, after minutes of being transferred back and fourth I was specifically informed that I needed to pay half of the outstanding student balance to prevent the account from being handed over. I made the payment based on this information, yet I am now receiving messages stating that the account has been handed over. This is extremely concerning, as I acted on the information provided to me. I then called the number that was stated on the email trail and AGAIN I am transferred from pillar to post. Ek is moeg.
1 reviews | Active since Feb 2026
Concerning services
I will leave a 5 stars rating because I know that in my 10 years of being with the school they have maintained good service to me. I am just at whits end though when it comes to the new venture (Emeris) problem solving processes, whether the problem is big or small I keep feeling like a basketball that’s being bounced from pillar to post. About a month ago, after minutes of being transferred back and fourth I was specifically informed that I needed to pay half of the outstanding student balance to prevent the account from being handed over. I made the payment based on this information, yet I am now receiving messages stating that the account has been handed over. This is extremely concerning, as I acted on the information provided to me. I then called the number that was stated on the email trail and AGAIN I am transferred from pillar to post. Ek is moeg.
1 reviews | Active since Aug 2026
EMERIS ONLINE
I have been unable to access my student services since 3 September, including my ARC/student portal, Outlook and Microsoft Word. I have followed up daily, changed my password twice as instructed, sent screenshots of the error repeatedly, and called for assistance. I was initially told it was a technical issue, which will be sorted out yet today, 10 September, I was suddenly told there is something wrong with my account. Because I cannot access my ARC portal, I have already missed two assignments. I repeatedly raised this concern and asked for assistance or an alternative way to submit them. To date, no one has addressed what will happen regarding these missed assignments or provided me with any solution. I have done everything required from my side. I urgently need feedback regarding this situation.
1 reviews | Active since Aug 2026
EMERIS ONLINE
I have been unable to access my student services since 3 September, including my ARC/student portal, Outlook and Microsoft Word. I have followed up daily, changed my password twice as instructed, sent screenshots of the error repeatedly, and called for assistance. I was initially told it was a technical issue, which will be sorted out yet today, 10 September, I was suddenly told there is something wrong with my account. Because I cannot access my ARC portal, I have already missed two assignments. I repeatedly raised this concern and asked for assistance or an alternative way to submit them. To date, no one has addressed what will happen regarding these missed assignments or provided me with any solution. I have done everything required from my side. I urgently need feedback regarding this situation.
1 reviews | Active since Sept 2026
Avoid Emeries, they are the worst!
literally the worst! I mean I would have wanted to give them the benefit of the doubt for the years I have being at Vega. I studied my undergraduate with them and now doing my Postgraduate, a part of me had hope that they will get better, but it keeps getting worse and having to constantly experience issues means that there isn't any improvement or consideration for students. Their portal will keep randomly changing, and the more it changed the worst it gets because you will experience logging in issues, somehow the password you have been using no longer works and you can't reset your password yourself you have to contact them as if its helpful because you will call and call until you run out of airtime to call them because no one will be there to answer. I literally had to call them like 30 times, if they have agents that are there to assist with calls where are they when you need assistance? The worst thing is that they will call you when they want you to review their services as if they have the best experience yet when you need assistance suddenly those agents are nowhere to be found! If you are struggling to access something as important as an assignment, you will be told to lodge a ticket and wait 48hours for a response. You could be having access yesterday to your assignment and the next say they randomly made changes to the portal, and you can't find your assignment again. You can't even download that assignment because their portal doesn't allow you to download. As a student of this institution, I would not recommend at all. I have given them so much grace because I have been experiencing these problems for 5 years. The same issues in my undergraduate and now postgraduate. For a school that is this expensive, I would expect the service and student support to my top-notch! In my experience it has been extremely frustrating, and I don't see how they are putting their student first.
1 reviews | Active since Sept 2026
Avoid Emeries, they are the worst!
literally the worst! I mean I would have wanted to give them the benefit of the doubt for the years I have being at Vega. I studied my undergraduate with them and now doing my Postgraduate, a part of me had hope that they will get better, but it keeps getting worse and having to constantly experience issues means that there isn't any improvement or consideration for students. Their portal will keep randomly changing, and the more it changed the worst it gets because you will experience logging in issues, somehow the password you have been using no longer works and you can't reset your password yourself you have to contact them as if its helpful because you will call and call until you run out of airtime to call them because no one will be there to answer. I literally had to call them like 30 times, if they have agents that are there to assist with calls where are they when you need assistance? The worst thing is that they will call you when they want you to review their services as if they have the best experience yet when you need assistance suddenly those agents are nowhere to be found! If you are struggling to access something as important as an assignment, you will be told to lodge a ticket and wait 48hours for a response. You could be having access yesterday to your assignment and the next say they randomly made changes to the portal, and you can't find your assignment again. You can't even download that assignment because their portal doesn't allow you to download. As a student of this institution, I would not recommend at all. I have given them so much grace because I have been experiencing these problems for 5 years. The same issues in my undergraduate and now postgraduate. For a school that is this expensive, I would expect the service and student support to my top-notch! In my experience it has been extremely frustrating, and I don't see how they are putting their student first.
1 reviews | Active since Aug 2026
Student advisor Kelly Booysen
I had an extremely positive experience with Kelly Booysen as my Student Advisor, and I’d also just like to thank her. She consistently went above and beyond to support me, making the effort, wherever she could. She was super patient, responsive and felt really concerned about my registration and specific situation. Even when I needed assistance beyond what she could directly resolve, she made sure I was helped. THANK YOU KELLY ❤️
1 reviews | Active since Aug 2026
Student advisor Kelly Booysen
I had an extremely positive experience with Kelly Booysen as my Student Advisor, and I’d also just like to thank her. She consistently went above and beyond to support me, making the effort, wherever she could. She was super patient, responsive and felt really concerned about my registration and specific situation. Even when I needed assistance beyond what she could directly resolve, she made sure I was helped. THANK YOU KELLY ❤️