EMERIS ONLINE

I have been unable to access my student services since 3 September, including my ARC/student portal, Outlook and Microsoft Word. I have followed up daily, changed my password twice as instructed, sent screenshots of the error repeatedly, and called for assistance. I was initially told it was a technical issue, which will be sorted out yet today, 10 September, I was suddenly told there is something wrong with my account. Because I cannot access my ARC portal, I have already missed two assignments. I repeatedly raised this concern and asked for assistance or an alternative way to submit them. To date, no one has addressed what will happen regarding these missed assignments or provided me with any solution. I have done everything required from my side. I urgently need feedback regarding this situation.