Avoid Emeries, they are the worst!

literally the worst! I mean I would have wanted to give them the benefit of the doubt for the years I have being at Vega. I studied my undergraduate with them and now doing my Postgraduate, a part of me had hope that they will get better, but it keeps getting worse and having to constantly experience issues means that there isn't any improvement or consideration for students.

Their portal will keep randomly changing, and the more it changed the worst it gets because you will experience logging in issues, somehow the password you have been using no longer works and you can't reset your password yourself you have to contact them as if its helpful because you will call and call until you run out of airtime to call them because no one will be there to answer. I literally had to call them like 30 times, if they have agents that are there to assist with calls where are they when you need assistance? The worst thing is that they will call you when they want you to review their services as if they have the best experience yet when you need assistance suddenly those agents are nowhere to be found!

If you are struggling to access something as important as an assignment, you will be told to lodge a ticket and wait 48hours for a response. You could be having access yesterday to your assignment and the next say they randomly made changes to the portal, and you can't find your assignment again. You can't even download that assignment because their portal doesn't allow you to download.

As a student of this institution, I would not recommend at all. I have given them so much grace because I have been experiencing these problems for 5 years. The same issues in my undergraduate and now postgraduate. For a school that is this expensive, I would expect the service and student support to my top-notch! In my experience it has been extremely frustrating, and I don't see how they are putting their student first.