Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Teneo Online School is described by parents and learners as a genuinely transformative alternative to mainstream schooling. Families consistently report restored confidence, measurable academic improvement and relief from bullying and daily commuting. Teaching and academic support draws the strongest praise, with teachers named repeatedly for patience and dedication. Friction appears almost entirely in administrative escalations and account handling rather than in the classroom experience itself.
Top Strengths:
- •Teaching & Academic Support: A recurring theme is teachers being named personally for patience, encouragement and free extra lessons. Grade Heads and Phase Heads intervene during exam emergencies, and learners recovering from bullying, grief or illness describe feeling genuinely seen and supported.
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 17m
TrustIndex
10
Perfect Score
Ranking
#1
in Short Courses
Reply Time
4h 1m
NPS Score
88
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 17m
Nov '25 - Oct '26
Frequently Asked Questions About Teneo Online School
What do customers say about Teneo Online School?
Based on recent customer reviews, Teneo Online School is described by parents and learners as a genuinely transformative alternative to mainstream schooling. Families consistently report restored confidence, measurable academic improvement and relief from bullying and daily commuting. Teaching and academic support draws the strongest praise, with teachers named repeatedly for patience and dedication. Friction appears almost entirely in administrative escalations and account handling rather than in the classroom experience itself.
What is Teneo Online School's biggest strength?
Teneo Online School's biggest strength, according to Hellopeter's AI analysis, is Teaching & Academic Support. A recurring theme is teachers being named personally for patience, encouragement and free extra lessons. Grade Heads and Phase Heads intervene during exam emergencies, and learners recovering from bullying, grief or illness describe feeling genuinely seen and supported.
What are the most common complaints about Teneo Online School?
The most common complaint about Teneo Online School, based on Hellopeter's AI analysis of recent customer reviews, is Administration, Registration & Communication. Enrolment and routine queries are handled impressively fast, but a recurring theme is escalation failure. Once an issue becomes complex, tickets, calls and emails stall, bots replace humans, and some parents chase resolutions for weeks into term.
How does Teneo Online School compare to other Colleges & Universities companies?
Teneo Online School scores 4.4 out of 5 on Hellopeter's AI analysis of service quality in Colleges & Universities, compared to the Colleges & Universities industry average of 3.6. Their strongest theme is Teaching Quality (4.7); their weakest is Fees & Refunds (4). The top AI-rated Colleges & Universities business on Hellopeter is Teneo Online School (4.4). How is the AI Score calculated? →
Is Teneo Online School trustworthy?
Teneo Online School has a TrustIndex of 10 out of 10 on Hellopeter, based on 311 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 1 hour 17 min. Hellopeter has tracked Teneo Online School across 800 total reviews. How is the TrustIndex calculated? →
Recent reviews (311)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
My daughters have been in Teneo from 2024 and I can boldly say Teneo has been the best for us
My daughters have been in Teneo from 2024 and I can boldly say Teneo has been the best for us as a family. We chose Hybrid option so that when they miss their classes they can watch recordings and we really enjoyed the time together in Uae without missing out on their education and family gatherings so I can recommend it to many people especially people who like to travel Teneo will be the best and the supporting team is soo helpful if you need help they are always there to guide you.
1 reviews | Active since Oct 2026
My daughters have been in Teneo from 2024 and I can boldly say Teneo has been the best for us
My daughters have been in Teneo from 2024 and I can boldly say Teneo has been the best for us as a family. We chose Hybrid option so that when they miss their classes they can watch recordings and we really enjoyed the time together in Uae without missing out on their education and family gatherings so I can recommend it to many people especially people who like to travel Teneo will be the best and the supporting team is soo helpful if you need help they are always there to guide you.
1 reviews | Active since Oct 2026
Best teacher/ teachers
Been in this school since I was in grade 7, couldn't complain most of the time, but why am I writing this it for one of the best teachers (possibly in the country). She truly deserves the world. Mrs Dane Van Der Westhuizen is honestly the best teacher I have ever had in my 10 years of school needed to put this on here because she truly is and forever will be the best, whether it's really just teaching Maths lit or being our support.
1 reviews | Active since Oct 2026
Best teacher/ teachers
Been in this school since I was in grade 7, couldn't complain most of the time, but why am I writing this it for one of the best teachers (possibly in the country). She truly deserves the world. Mrs Dane Van Der Westhuizen is honestly the best teacher I have ever had in my 10 years of school needed to put this on here because she truly is and forever will be the best, whether it's really just teaching Maths lit or being our support.
1 reviews | Active since Sept 2016
My daughter joined Teneo for grade 11 and is now in matric
My daughter joined Teneo for grade 11 and is now in matric. She has been doing great and her grades improved immensely. She's enjoying the environment she's in
1 reviews | Active since Sept 2016
My daughter joined Teneo for grade 11 and is now in matric
My daughter joined Teneo for grade 11 and is now in matric. She has been doing great and her grades improved immensely. She's enjoying the environment she's in
1 reviews | Active since Jun 2023
Difficult, needs serious adjustment but very convenient, we love it.
Teneo demands full commitment from learners and parents. It becomes difficult for working parents to adapt and make sure kids are coping to the new way of learning. It is a convenient way of learning, that demands discipline from learners. It has taught my kids to be independent. My kids are now enjoying Teneo, however, they miss extra mural activities
1 reviews | Active since Jun 2023
Difficult, needs serious adjustment but very convenient, we love it.
Teneo demands full commitment from learners and parents. It becomes difficult for working parents to adapt and make sure kids are coping to the new way of learning. It is a convenient way of learning, that demands discipline from learners. It has taught my kids to be independent. My kids are now enjoying Teneo, however, they miss extra mural activities
1 reviews | Active since Sept 2026
Learner's Perspective - Nicholas Janse van Rensburg
"I wanted a school that would give me a quality education while also understanding my individual learning needs. At Teneo Online School, I found a learning environment built on respect, flexibility, and genuine support. The regular feedback from my teachers helped me identify areas where I could improve, and the personalized approach gave me the confidence to ask questions and take ownership of my learning. The flexibility of online learning allowed me to balance my studies with other commitments while learning at a pace that worked for me. Most importantly, I saw a real improvement in my marks, confidence, and motivation. Teneo is more than an online school; it is a supportive learning community that helps every learner reach their full potential."
1 reviews | Active since Sept 2026
Learner's Perspective - Nicholas Janse van Rensburg
"I wanted a school that would give me a quality education while also understanding my individual learning needs. At Teneo Online School, I found a learning environment built on respect, flexibility, and genuine support. The regular feedback from my teachers helped me identify areas where I could improve, and the personalized approach gave me the confidence to ask questions and take ownership of my learning. The flexibility of online learning allowed me to balance my studies with other commitments while learning at a pace that worked for me. Most importantly, I saw a real improvement in my marks, confidence, and motivation. Teneo is more than an online school; it is a supportive learning community that helps every learner reach their full potential."
1 reviews | Active since Nov 2024
Teneo - Highly recommended
Been with Teneo since 2020. And just like that gr 6 to gr 12 almost done and dusted. Our last year with Teneo this year. My daughter Carla has done so well and have build some amazing skills and I'm convinced that her time at Teneo has prepared her thoroughly for adult life. It has been a great experience and lots of tools available for parents to track their children's progress. As a single mother with no backup for school pick upd etc Teneo has helped me to be a working mother without the worry of daily run arounds. Can highly recommend Teneo.
1 reviews | Active since Nov 2024
Teneo - Highly recommended
Been with Teneo since 2020. And just like that gr 6 to gr 12 almost done and dusted. Our last year with Teneo this year. My daughter Carla has done so well and have build some amazing skills and I'm convinced that her time at Teneo has prepared her thoroughly for adult life. It has been a great experience and lots of tools available for parents to track their children's progress. As a single mother with no backup for school pick upd etc Teneo has helped me to be a working mother without the worry of daily run arounds. Can highly recommend Teneo.
1 reviews | Active since Sept 2026
My Son's disability school journey
Registering my disabled son with Teneo online school was the best decision I ever made.my son attended kismet day school from Grade 1 till Grade 7 which was difficult years for all of us.during rainy and winter season was the most difficult nd hurtful times.He went through lot of operations on both legs nd hips which gives him more pains during those seasons.starting Grade 8 with Teneo until today at Grade 10 he passed smoothly learning from home,doing all school work with help from loving caring nd helpful team of Educators.my Son is a happy child enjoying his studies from home.i thank Teneo team so much for always being there for him nd feel loved.my life is also easy causei know he is safe home schooling with Teneo online school.stay blessed nd continue with good team work.
1 reviews | Active since Sept 2026
My Son's disability school journey
Registering my disabled son with Teneo online school was the best decision I ever made.my son attended kismet day school from Grade 1 till Grade 7 which was difficult years for all of us.during rainy and winter season was the most difficult nd hurtful times.He went through lot of operations on both legs nd hips which gives him more pains during those seasons.starting Grade 8 with Teneo until today at Grade 10 he passed smoothly learning from home,doing all school work with help from loving caring nd helpful team of Educators.my Son is a happy child enjoying his studies from home.i thank Teneo team so much for always being there for him nd feel loved.my life is also easy causei know he is safe home schooling with Teneo online school.stay blessed nd continue with good team work.
1 reviews | Active since Jan 2013
A wonderful move for our daughter
Our daughter Alyssa joined Teneo in January for Grade 6, moving from a traditional school environment to online schooling. Naturally, the transition was daunting at first, but the Teneo platform is incredibly user-friendly, and the support from her teachers has been exceptional. They genuinely go out of their way to help and still create a wonderful personal connection with the children. We especially love the social side of Teneo, including the fun Filter Fridays and social clubs. Alyssa has even discovered a love for crocheting! Most importantly, her marks have improved significantly. She has more time to focus properly on her schoolwork, completes most of her work during the school day, and has regained precious time to simply be a child. As a mom with a toddler at home, Teneo has also made homeschooling manageable rather than overwhelming. Alyssa loves her teachers, has made friends, is thriving academically, and is genuinely happy. We absolutely love Teneo and would wholeheartedly recommend it to families considering the move from traditional schooling to online or homeschooling.
1 reviews | Active since Jan 2013
A wonderful move for our daughter
Our daughter Alyssa joined Teneo in January for Grade 6, moving from a traditional school environment to online schooling. Naturally, the transition was daunting at first, but the Teneo platform is incredibly user-friendly, and the support from her teachers has been exceptional. They genuinely go out of their way to help and still create a wonderful personal connection with the children. We especially love the social side of Teneo, including the fun Filter Fridays and social clubs. Alyssa has even discovered a love for crocheting! Most importantly, her marks have improved significantly. She has more time to focus properly on her schoolwork, completes most of her work during the school day, and has regained precious time to simply be a child. As a mom with a toddler at home, Teneo has also made homeschooling manageable rather than overwhelming. Alyssa loves her teachers, has made friends, is thriving academically, and is genuinely happy. We absolutely love Teneo and would wholeheartedly recommend it to families considering the move from traditional schooling to online or homeschooling.