Concerning services

I will leave a 5 stars rating because I know that in my 10 years of being with the school they have maintained good service to me. I am just at whits end though when it comes to the new venture (Emeris) problem solving processes, whether the problem is big or small I keep feeling like a basketball that’s being bounced from pillar to post.

About a month ago, after minutes of being transferred back and fourth I was specifically informed that I needed to pay half of the outstanding student balance to prevent the account from being handed over. I made the payment based on this information, yet I am now receiving messages stating that the account has been handed over.

This is extremely concerning, as I acted on the information provided to me. I then called the number that was stated on the email trail and AGAIN I am transferred from pillar to post. Ek is moeg.