Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Uber in South Africa is described overwhelmingly negatively across every service theme. Customers consistently report unauthorised account deductions, fares far above the accepted quote, and lost or stolen parcels and phones. A recurring theme is the inability to reach a human being, with in-app bots closing tickets before issues are resolved. Isolated praise exists for honest individual drivers rather than the platform itself.
Top Strengths:
- •Delivery Speed & Reliability: Delivery Speed & Reliability (1.0) is the least damaged theme. Some couriers complete collections and drop offs within half an hour, and standard suburban pickups often arrive within the quoted window, though Reserve bookings and Wait and Save frequently fail.
TrustIndex
1.7
NPS Score
-88
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Uber
What do customers say about Uber?
Based on recent customer reviews, Uber in South Africa is described overwhelmingly negatively across every service theme. Customers consistently report unauthorised account deductions, fares far above the accepted quote, and lost or stolen parcels and phones. A recurring theme is the inability to reach a human being, with in-app bots closing tickets before issues are resolved. Isolated praise exists for honest individual drivers rather than the platform itself.
What is Uber's biggest strength?
Uber's biggest strength, according to Hellopeter's AI analysis, is Delivery Speed & Reliability. Delivery Speed & Reliability (1.0) is the least damaged theme. Some couriers complete collections and drop offs within half an hour, and standard suburban pickups often arrive within the quoted window, though Reserve bookings and Wait and Save frequently fail.
What are the most common complaints about Uber?
The most common complaint about Uber, based on Hellopeter's AI analysis of recent customer reviews, is Parcel Safety & Accountability. Parcel Safety & Accountability (0.8) is severely criticised. Customers describe couriers ending trips and disappearing with parcels, phones switched off minutes after drop off, and cases closed with the driver simply saying nothing was found.
Is Uber trustworthy?
Uber has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 791 reviews in the last 12 months. Hellopeter has tracked Uber across 5,566 total reviews. How is the TrustIndex calculated? →
Recent reviews (791)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2014
**************** by uber
Uber has started charging subscription fees from my account without my permission. I never agreed to any subscription, yet I was billed regardless. When I tried to leave the platform and deactivate my account, I was shocked that I had to pay before I could do so. This feels unfair and misleading. Customers deserve transparency and the ability to opt in to paid services, not discover charges after the fact. I cannot recommend a service that operates this way.
1 reviews | Active since Jul 2014
**************** by uber
Uber has started charging subscription fees from my account without my permission. I never agreed to any subscription, yet I was billed regardless. When I tried to leave the platform and deactivate my account, I was shocked that I had to pay before I could do so. This feels unfair and misleading. Customers deserve transparency and the ability to opt in to paid services, not discover charges after the fact. I cannot recommend a service that operates this way.
1 reviews | Active since Nov 2017
****ed up drivers from Uber eats
I ordered a pizza on saterday the 26th September 2026 the driver delivered my food and i paid cash however after paying he cancelled my order and I have to pay a cancellation fee of R121 because of the drivers dishonesty the driver was named Neo I have chats showing he got the money I need this to be sorted out because I'm not gone pay money for drivers that's not honest..the pizza was from debonairs in Auckland park to linden swimming pool
1 reviews | Active since Nov 2017
****ed up drivers from Uber eats
I ordered a pizza on saterday the 26th September 2026 the driver delivered my food and i paid cash however after paying he cancelled my order and I have to pay a cancellation fee of R121 because of the drivers dishonesty the driver was named Neo I have chats showing he got the money I need this to be sorted out because I'm not gone pay money for drivers that's not honest..the pizza was from debonairs in Auckland park to linden swimming pool
1 reviews | Active since Oct 2025
Uber Drivers *******
am writing to formally escalate a very serious incident concerning my work phone, which I left in an Uber vehicle during a trip in Accra on 13 September 2026. I reported the missing phone to Uber shortly after the trip and requested assistance in contacting the driver. Despite my repeated attempts to obtain assistance, I received no meaningful response or timely contact from the driver. After more than 72 hours, the driver, Joshua Bosu, eventually contacted me. I immediately engaged with him regarding the return of my phone. However, he has denied having the phone or finding it in his vehicle. The vehicle registration provided to me is ***. Given the circumstances, I have now reported the matter to the East Legon Police Station in Accra and provided the relevant information concerning the trip and driver. I expect Uber to fully cooperate with the police investigation and provide any information and records lawfully requested by the authorities. I am also formally requesting that Uber: 1. Immediately investigate the driver and this incident; 2. Preserve all records relating to my 13 September trip, including trip details, driver information, vehicle information, GPS/location records and relevant communications; 3. Confirm whether the driver has been contacted by Uber regarding the missing phone and provide me with the outcome of that investigation; 4. Escalate this matter to the appropriate Uber Ghana management/safety team; 5. Cooperate fully with the Ghana Police Service in tracing the phone and establishing what happened after I left it in the vehicle; and 6. Confirm what action Uber intends to take regarding the driver's continued access to the Uber platform while this matter is being investigated. This is not simply a misplaced personal item. The phone is a work device containing important business information, and the circumstances surrounding its disappearance and the driver's subsequent denial are extremely concerning. I have used Uber in good faith and expect the platform to take the safety and integrity of its driver network seriously. The fact that it took more than 72 hours for the driver to contact me, followed by his denial that he has the phone, requires a proper investigation. Please treat this as a formal complaint and escalation. I require a substantive response from Uber management, rather than an automated response or another generic lost-item notification. I have reported the matter to the police and will provide the police with the relevant Uber trip information and communications as required. I expect Uber to cooperate fully and urgently with the investigation.
1 reviews | Active since Oct 2025
Uber Drivers *******
am writing to formally escalate a very serious incident concerning my work phone, which I left in an Uber vehicle during a trip in Accra on 13 September 2026. I reported the missing phone to Uber shortly after the trip and requested assistance in contacting the driver. Despite my repeated attempts to obtain assistance, I received no meaningful response or timely contact from the driver. After more than 72 hours, the driver, Joshua Bosu, eventually contacted me. I immediately engaged with him regarding the return of my phone. However, he has denied having the phone or finding it in his vehicle. The vehicle registration provided to me is ***. Given the circumstances, I have now reported the matter to the East Legon Police Station in Accra and provided the relevant information concerning the trip and driver. I expect Uber to fully cooperate with the police investigation and provide any information and records lawfully requested by the authorities. I am also formally requesting that Uber: 1. Immediately investigate the driver and this incident; 2. Preserve all records relating to my 13 September trip, including trip details, driver information, vehicle information, GPS/location records and relevant communications; 3. Confirm whether the driver has been contacted by Uber regarding the missing phone and provide me with the outcome of that investigation; 4. Escalate this matter to the appropriate Uber Ghana management/safety team; 5. Cooperate fully with the Ghana Police Service in tracing the phone and establishing what happened after I left it in the vehicle; and 6. Confirm what action Uber intends to take regarding the driver's continued access to the Uber platform while this matter is being investigated. This is not simply a misplaced personal item. The phone is a work device containing important business information, and the circumstances surrounding its disappearance and the driver's subsequent denial are extremely concerning. I have used Uber in good faith and expect the platform to take the safety and integrity of its driver network seriously. The fact that it took more than 72 hours for the driver to contact me, followed by his denial that he has the phone, requires a proper investigation. Please treat this as a formal complaint and escalation. I require a substantive response from Uber management, rather than an automated response or another generic lost-item notification. I have reported the matter to the police and will provide the police with the relevant Uber trip information and communications as required. I expect Uber to cooperate fully and urgently with the investigation.
1 reviews | Active since Mar 2014
UBER *****S
Over the last couple days Uber (*** ZAF (Bank reference)) has been deducting R8.50 from my account. This morning they deducted R50 for a service never requested There is no contact number available To stop this I now have to cancel my card and go through the effort of waiting for a new one to arrive There are three scenarios at play here 1. They have had a breach and did not bother to let anyone know 2. They have sold my details to a third party (against POPIA) without consent 3. They are / have active agents (with their knowledge) *****ing peoples money I would recommend using other services like Bolt instead
1 reviews | Active since Mar 2014
UBER *****S
Over the last couple days Uber (*** ZAF (Bank reference)) has been deducting R8.50 from my account. This morning they deducted R50 for a service never requested There is no contact number available To stop this I now have to cancel my card and go through the effort of waiting for a new one to arrive There are three scenarios at play here 1. They have had a breach and did not bother to let anyone know 2. They have sold my details to a third party (against POPIA) without consent 3. They are / have active agents (with their knowledge) *****ing peoples money I would recommend using other services like Bolt instead
1 reviews | Active since Jul 2020
Bad Uber service
Uber deducted money in my bank and driver didn't pick me up but there was a drop off. The Uber application is very user unfriendly they have not rep**** on the incident cause I did report it
1 reviews | Active since Jul 2020
Bad Uber service
Uber deducted money in my bank and driver didn't pick me up but there was a drop off. The Uber application is very user unfriendly they have not rep**** on the incident cause I did report it
1 reviews | Active since Mar 2017
Charged more
I am requesting a refund of R19 for my Uber trip on 23 September 2026. When I booked the trip, the fare shown was R15. However, when I arrived at my destination, I paid the driver R34 in cash. After the trip, the Uber receipt showed that R19 had been refunded. I have checked my payment and I did NOT receive this R19 refund. I paid the driver the full R34, so the amount shown as refunded does not match what actually happened. I have not owed Uber any outstanding balance, and I have always paid the amounts charged for my previous rides. Please investigate this trip and check the driver's trip record, the fare charged, and the R19 refund transaction. If Uber's records show that R19 was refunded, please provide proof of where and when that refund was paid. If it was not actually paid to me, please refund the R19 to me. I can provide screenshots of the original fare, the receipt showing the R19 refund, and proof that I paid R34 to the driver. Please resolve this matter and return the R19 that I am owed.
1 reviews | Active since Mar 2017
Charged more
I am requesting a refund of R19 for my Uber trip on 23 September 2026. When I booked the trip, the fare shown was R15. However, when I arrived at my destination, I paid the driver R34 in cash. After the trip, the Uber receipt showed that R19 had been refunded. I have checked my payment and I did NOT receive this R19 refund. I paid the driver the full R34, so the amount shown as refunded does not match what actually happened. I have not owed Uber any outstanding balance, and I have always paid the amounts charged for my previous rides. Please investigate this trip and check the driver's trip record, the fare charged, and the R19 refund transaction. If Uber's records show that R19 was refunded, please provide proof of where and when that refund was paid. If it was not actually paid to me, please refund the R19 to me. I can provide screenshots of the original fare, the receipt showing the R19 refund, and proof that I paid R34 to the driver. Please resolve this matter and return the R19 that I am owed.
1 reviews | Active since Jul 2011
Lies, let downs over priced and a company obviously run by the ANC, as incompetence at an all time high
Lies ******** and over priced Whatbis the point of ordering a PREMIUM ride , stating pick up in 3-5 mijutes But you have to wait 25 minutes Uber you are a **** AND A COMPLETE DISGRACE A ROTTEN OVER PRICED LYING DISGUSTING SERVICE
1 reviews | Active since Jul 2011
Lies, let downs over priced and a company obviously run by the ANC, as incompetence at an all time high
Lies ******** and over priced Whatbis the point of ordering a PREMIUM ride , stating pick up in 3-5 mijutes But you have to wait 25 minutes Uber you are a **** AND A COMPLETE DISGRACE A ROTTEN OVER PRICED LYING DISGUSTING SERVICE
1 reviews | Active since Mar 2022
Unauthorized payment charges
I'm so ****ed with Uber, everytime I make a card payment to request, it will go through after the trip ended money has been deducted to my account, then I will get an email that it did not go through transaction failed, failed how cause the money went out my bank account and trip went through i mean we all know that you cannot ride a Uber without funds into your bank being rocessed paid after you request, this is getting out of hand as this making charges to my bank account as it will try to deduct funds, I call this a **** as why would everytime I request a ride have to pay double this is not fair at all..
1 reviews | Active since Mar 2022
Unauthorized payment charges
I'm so ****ed with Uber, everytime I make a card payment to request, it will go through after the trip ended money has been deducted to my account, then I will get an email that it did not go through transaction failed, failed how cause the money went out my bank account and trip went through i mean we all know that you cannot ride a Uber without funds into your bank being rocessed paid after you request, this is getting out of hand as this making charges to my bank account as it will try to deduct funds, I call this a **** as why would everytime I request a ride have to pay double this is not fair at all..